, ,

Audio files of Galaxy S7 recorder app keeps getting corrupted, other issues

Welcome to our first article regarding #GalaxyS7 troubleshooting for this week. In this post, we give you 5 other issues reported by some members of our community for the past few days. We hope that the solutions will be of help to Android community.

s7

Below are specific topics covered in this material:

  1. IP Cams app won’t work on Galaxy S7 | Galaxy S7 not making app notifications most of the time
  2. Galaxy S7 Edge freezing when playing Facebook, Snapchat, Spotify apps
  3. Galaxy S7 Edge overheating, has cracked screen and won’t turn on after it fell
  4. Audio files of Galaxy S7 recorder app keeps getting corrupted
  5. How to recover important files from a Galaxy S7 Edge with a broken screen

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: IP Cams app won’t work on Galaxy S7 | Galaxy S7 not making app notifications most of the time

Hey. I have and need IP cams for my business. Just recently switched to Samsung, after 7 years of iPhone, and I am currently really frustrated and disappointed. It will NOT get ANY audio motion alerts anymore from my IP Cams with the Samsung device. NONE at all. Won’t work with the Samsung S6 Edge either. My friend has an iPhone and she can get the audio alerts through my ip cams no problem. I was on the phone with a tech. We cleared cache and he remotely checked out my phone and settings. It didn’t help. So now I just did a FACTORY RESET. That did NOT help either. I am frustrated and have wasted a lot of time and effort with this. WHY will Sambaing phones not received audio alerts?  Do I need to go back to iPhone?

Also the Samsung S6 won’t alert, most of the time, when text messages or emails are received. WHAT is going on with those phones? thanks. — Sissy

Solution: Hi Sissy. Your main issue is app-related, which means that the best party that can help you fix it is the developer. If the iOS version of the said app works fine but not the Android one, then the developer must be the one to check what’s causing the bug in the Galaxy S7. in other words, the issue lies deeper in how the app is coded or programmed in a Galaxy S6 or S7. That’s also the reason why even a factory reset did not improve the situation. Make sure that you contact the developer so you can let them know about the issue provide all the necessary information about your device. If this app is available in Google Play Store, visit its product page and scroll down to the bottom part to find ways to contact the developer. Alternatively, you can also post a review of the product in the same page to see if the developer will answer your concern.

For the second issue, the answer may lie in how you configure app  notifications on your device. In general, there are two ways to configure app notifications in Android Marshmallow:

  • via application manager,
  •  via sound and notification settings

To manage app notifications thru application manager, just follow these steps:

  • Open phone Settings menu.
  • Tap Apps.
  • Look for the app you want to configure and tap it.
  • Under App info page, you’ll have several options like Disable, Force Stop, Storage, Data usage, Permissions, Notifications, etc. Tap Notifications option.
  • Once you’re in App notifications page, you’ll again be presented with several options suck us Block all, Treat as priority, Allow peeking, Hide sensitive content. Make sure that you select the right option for you.

If you want to customize notifications via the notification manager, follow the steps below:

  • Open phone Settings menu.
  • Tap Sound and notification.
  • In Sound and notification page, tap App notifications (keep in mind that “Normal” status means default setting).
  • Tap the app you want to configure.
  • Under App info page, you’ll have several options like Disable, Force Stop, Storage, Data usage, Permissions, Notifications, etc. Tap Notifications option.
  • Once you’re in App notifications page, you’ll again be presented with several options suck us Block all, Treat as priority, Allow peeking, Hide sensitive content. Make sure that you select the right option for you.

Problem #2: Galaxy S7 Edge freezing when playing Facebook, Snapchat, Spotify apps

Hi Androidguy. I have recently bought the S7 Edge from Samsung. Since August the 17th I have been using the device, never had any problems with it. Only recently (two or three weeks ago) i have had some really weird issues with my device. For example the constantly freezing using apps like Snapchat, Facebook and even Spotify. So when I am listening to music suddenly i hear a really loud ZZZZZZZZZZZZZZZZZZZZ and need to press the power to reboot it. I have even tried a hard reset , factory reset. I am really a bit confused since it’s always a problem with the really big apps Snapchat, Facebook and Spotify, and after I reboot it I get notifications an update is available for one of the three. So it could be that, not sure since it keeps on freezing. Even if I wanna take a look real quick for my Facebook chats like 5 minutes it freezes and after rebooting and need to unlock my device sometimes even that I need to reboot since the screen freezes.

I am really at the end of my Latin, For the rest the phone is awesome but the reboots and bugs are really annoying me. I hope you can helm me man. I really love Android software and even sell them but this is the first time I have these awkward situations with a brand new smartphone of 800 euros. Yours Sincerely. — Thomas

Solution: Hi Thomas. There are two general reasons for slow performance or freezing issue on a smartphone device — software glitch or app bug and hardware-related malfunction. In order to resolve the issue, a user must first isolate if the problem is due to bad software. This can be done by doing some basic software troubleshooting such as wiping the cache partition, booting in safe mode, and ultimately, performing a factory reset. If not one of these three won’t help, you can assume that there’s a problem on the hardware department. Needless to say, your issue may be caused by a hardware issue, which can only be resolved either by repair or replacement. Before you consider having the phone’s hardware checked or replaced though, we suggest that you try another factory reset and observe the phone for a few days. Make sure that you only install the apps you’re having problems with such as Snapchat, Facebook, and Spotify. This will help you identify if the issue with these apps are being caused by another third party application. If nothing changes though and these three apps continue to freeze, find a way to have the phone replaced. Contacting Samsung, your carrier (if this phone was provided by them as part of your plan subscription), or the retailer where you get the phone from.

Problem #3: Galaxy S7 Edge overheating, has cracked screen and won’t turn on after it fell

Hello. My husband got his Galaxy S7 Edge 4-5 months ago. It feel down when he was at work and its screen got little broken beside home screen button, but it was working perfectly till now. 2 days ago his phone shut off while he was talking to me and it didn’t turn on even after putting on charge, (we thought may be there is no battery) so after some time he removed the charger and put his phone away. After sometime he checked it, the phone was too hot to hold. Next morning phone turn on itself. We went to CPR guys and they said he can’t send the phone to Samsung because its physically damaged. It’s like little pees size broke and he asked him to pay $350 for repair of the screen and then he can send it to Samsung.

Can you please tell me what should we do with the phone? It’s eating a lot of battery after that and he have to put it on charge all the time. I am little worried about my husband, like what if it get overheated while he is sleep and it blasts? Please help me with this situation. Thanks. — Khangura

Solution: Hi Khangura. Because your husband’s phone has a history of having been physically damaged, we strongly suggest that you invest in either repair or replacement option for this one. If the issues you mention here started occurring after the phone got dropped, then there’s nothing much that you can do about it. Take it or not, the phone is most probably beyond saving at this point.

Wipe the cache partition

We also don’t think doing a software solutions may help but you want to try them anyways. The first thing that you want to do is wiping the cache partition. Here’s how to do it:

  • Turn off the phone.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

Boot the phone in safe mode

Another good software solution to try is by rebooting the phone in safe mode. This is usually done if a user suspects that a third party app is causing trouble. In your case, we simply want to check if it will make any difference on your device. We recommend that you observe the phone for a few days while it’s running in safe mode. If the issues you mention here won’t occur while the phone is in safe mode, then a third party app may be to blame (which is very unlikely). These are the steps on how to boot your S7 on safe mode:

  • Press and hold the Power key.
  • As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  • Continue holding the Volume Down button until the device finishes rebooting.
  • You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Wipe the phone clean via factory reset

If nothing will change after wiping the cache partition or when the device runs in safe mode, then the last thing that you want to do is factory reset. As the name suggests, this type of reset will restore all software settings to their factory state. If the issue is due to bad software, doing a factory reset should easily eliminate bugs that may have been introduced after installing a poorly coded app or update. If the phone continues to exhibit the same symptoms after a factory reset though, that’s a proof that the issue is hardware-related. You must then find a way so the hardware can be checked or replaced.

For reference, below are the steps on how to factory reset your device:

  • Create a backup of your important files and contacts.
  • Turn off your Samsung Galaxy S7 Edge.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  • When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

Problem #4: Audio files of Galaxy S7 recorder app keeps getting corrupted

Six months ago, I switch from Samsung Galaxy S5 to S7. I use the audio voice recorder a lot to record meetings for work. Ever since I switched, the recordings will record fine, playback fine but then suddenly corrupt after several days when I try to listen again. It happens to random files and at different times during the recording. Again, I can listen to the recording perfectly fine for a while but spontaneously one day it will play for about 7 or 8 minutes and then just cut off completely as if the file corrupted. This never happened to any files before the S7. What can I do to stop this from happening? I need these files for work and can’t afford to lose them. How do I recover the ones that have been affected to restore them. — Adal

Solution: Hi Adal. First of all, there’s no known utility or app that can recover corrupted audio files from Samsung’s recorder app, or that can fix “corrupted files” that are still accessible, so you really are out of luck on that one. The best thing that you can do right now is to prevent this thing from happening again. To do that, you must do trial-and-error troubleshooting.

  1. The first step you want to do is refresh the system cache of your phone. Please follow the steps above on how to wipe the cache partition.
  2. The second thing to do is to check if the currently selected storage device (either the phone’s internal memory or SD card) is the culprit by switching to a different one. So, for example, if the recorder app stores the files automatically to the phone’s internal storage device, consider saving them to an SD card instead and observe what happens for days or weeks (how long depends on you).
  3. Factory reset the device to hopefully eliminate an unknown bug that may have developed over time.

Keep in mind that there’s no surgical way to know exactly what may be causing this problem. There are just too many unknowns that we can’t possibly rule them out individually in this post. This type of issue can also be caused by a bad app so if you are fond of installing third party apps, make sure that not one of them is causing the problem.

Problem #5: How to recover important files from a Galaxy S7 Edge with a broken screen

Had the S7 Edge for two weeks. It run an automatic update over night. The phone when turned on shows the logo then then it goes to an open padlock which spins round. Once this happens the screen is black with flickering at the top and the edge screen (with a pink like running down the edge screen). I am able to guess where the access pin code is and can get into the phone but can’t see anything. I tried to restart in safe mode but now the screen doesn’t work and I can see the lights are on next to the home button. I plugged the phone in the charger last night and that is when I was able to get the furthest with the restart and get into the phone albeit a blank screen. The phone can be replaced but there are pictures of huge sentimental value on there and a huge music collection. Is there a way we can extrapolate this data? Or get the phone working long enough to reboot it? Thank you. — Anthony

Solution: Hi Anthony. Any hope of moving files from your S7 to another device (like a PC via USB) at this time hinges on one thing — enabling the USB transfer mode (where you can select PTP or MTP) first. You can get to the USB transfer mode screen by pulling down the status bar after physically linking your S7 to a computer thru a USB cord. Since the screen no longer works, going to the USB transfer mode screen is impossible. Thus, creating a backup of those files is no longer feasible, unless of course your computer will be able to access the phone’s internal storage without being blocked by Android (which is not possible as well). To prevent losing irreplaceable files in the future, make sure to make it a habit of backing them up in another device.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.