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Samsung Galaxy S6 Freezes Then Turns Off Issue & Other Related Problems

The #Samsung #Galaxy #S6 is a former flagship model that’s completely different from its predecessor, the S5. Gone is the microSD card slot, waterproofing, and user replaceable battery. In its place we have a sleek device that’s made mostly of glass and metal giving it a premium look. While this phone is a dependable model and is used by a lot of people as their daily driver there are instances when certain issues can occur. In this latest installment of our troubleshooting series we will tackle the Galaxy S6 freezes then turns off issue & other related problems.

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If you own a Samsung Galaxy S6  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

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S6 Freezes Then Turns Off

Problem: My phone has had some small problems with freezing the past and I’ve always been able to fix it (mostly holding power button and volume button to restart it normally). I’ve dropped the phone in the past but the screen is protected by a thick screen cover so the phone doesn’t have any cracks in the screen (I believe the last time it was dropped was over a month ago from a short coffee table to carpet). But 4 days ago my phone just turned off by itself, and when i would turn it back on, it would stay on for only a few minutes then freeze and shut itself off again (and a few times tried to reboot unsuccessfully). I tried leaving the phone alone then coming back to it later, i tried safe mode, and as a last result i did the factory reset. that is when it seemed to have started to work but when i got into the login in screen and was typing my samsung account password, it froze and turned off. I managed to get it back on again, and delete whatever apps my account was downloading from my backed up data. but 10 min later the phone turned off and started to reboot itself, but it couldn’t get past the initial samsung galaxy s6 screen. and it still hasn’t, sometimes the led light would change to the blue to light blue color led light and the screen would go black as if it would go into the next step of restarting itself (where t writes out samsung on the screen) but it didn’t. and every time that i keep trying to restart it its just stuck at the first part. can you please help me?

Problem: A factory reset is a good way to check if the phone software has anything to do with this issue. Since you already performed this step and the problem still occurs then there’s a chance that a certain hardware component inside the phone is causing this issue. It could be a faulty battery. Try connecting the phone to its wall charger then check if the same issue occurs. If it doesn’t then the battery might need to be replaced.

Another possible factor that can cause this problem is a damaged power IC. To check if this is the case I recommend that you bring the phone to a service center.

S6 Not Charging

Problem: I heard the sound of low battery around about 3 am today and I went to charge it and went to sleep again. Then when I woke up at 6:30 am I saw that it did not charge. I tried to put on charge again but was not charging. I stopped since was preparing to go to work. When I came to work trying to charge it only shows the battery with that white icon showing its connected to the charger but then it is not showing the percentage of the charging and that red small dot on the top left corner. And when I switched on it shows its 0% of the battery. Oh please help am devastated here now.

Solution: Listed below are the troubleshooting steps that you should do in cases where the phone does not charge. Perform each of the step below then check if the issue still occurs. If it does then move to the next step.

  • Clean the charging port of your phone. Take out any dirt or debris that could be present in the port by using a can of compressed air or cotton bud dipped in alcohol.
  • Use a different charging cord. These cords are easily damaged especially if they are constantly coiled and bent so it’s good to check if the cord that you are using is causing this problem.
  • Try using a different wall charger. You should also check if your phone charges when connected to the USB port of the computer. If it does then this means the phone can only charge from a low power source ( USB port) instead of a high power source ( wall charger) which is an indication of a damaged charging port. You will have to bring the phone to a service center and have this checked.
  • Backup your phone data then do a factory reset. This allows you to check if a software glitch is causing the problem.

If the above steps fail to fix the problem then you should bring your phone to a service center and have it checked. It’s possible that this issue is caused by a faulty battery or a damaged internal hardware component.

S6 Not Turning On After Getting Wet

Problem: Hello, There was a storm recently and my Samsung Galaxy S6 got wet. The phone’s flash started flashing as if taking pictures and got very hot, and then it didn’t turn on again. I put it in rice for over 24 hours, but my phone is still not fixed. Please help! My phone has a minor crack and T-Mobile won’t take it back unless I pay $170+!

Solution: Making sure that the phone is dry by placing it in a bag of rice is a good first troubleshooting step in this case. You will want to make sure that the moisture inside the phone is completely taken out. However, even if the phone is already dry this doesn’t guarantee that it will now work since water and electronic devices don’t really mix well. What happened in this case is that the water might have shorted some internal component ( which is why the flash activates on its own) and it might have also affected the phone battery (which is probably why the phone gets hot).

I would recommend that you power down your device and have this checked at a service center. The phone has to be opened and each component must be checked to determine what the extent of the damage is.

S6 Stopped Fast Charging

Problem: Hi there I was wondering if you could help me I have an s6 and it’s stopped fast charging and being recognised on my mac. It still charges but it charges super slow!both mine and my partner s6 edge have stopped  I heard if you factory reset this might help?

Solution: A factory reset might help in this case however you should only do this as a last resort. Listed below are some of the steps that you should do first.

  • Clean the charging port of your phone. Sometimes dirt or debris stuck in the port can interfere with the charging process. Once the port is clean check if the fast charging works.
  • Try using a different charging cord and wall charger when charging your phone.
  • Backup your phone data then do a factory reset.

If the above steps fail to fix the problem then you should bring the phone to a service center and have it checked.

S6 Only Charges Using USB Socket

Problem: Hi my Samsung galaxy 6 is not charging i have tried different chargers and sockets how ever if I use a usb cable and plug it into my laptop it will charge but very slow. Any ideas please

Solution: This problem is most likely caused by a damaged charging port. This port has a pin that’s responsible for data transfers, high power charging ( wall charger), and low power charging ( USB ports), If the high power charging pin circuit has been damaged then you will only be able to charge your device when it is connected to a USB port.

Before bringing your phone to a service center try cleaning the charging port using a can of compressed air to take out any dirt in it. This dirt might be causing the problem. You should also try to backup your phone data then do a factory reset to eliminate any software glitches that could be causing this issue.

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