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Samsung Galaxy S5 Freezing After Marshmallow Update Issue & Other Related Problems

Android software updates are constantly being released to improve the overall performance of mobile devices. The #Samsung #Galaxy #S5 for example which was first released in 2014 was running on Android KitKat. This device has undergone several software updates since then with the latest one being Android Marshmallow. Getting the update is highly recommended however there are instances when issues can occur during or after the update process. This is what we will address today as we tackle the Galaxy S5 freezing after Marshmallow update issue & other related problems.

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If you own a Samsung Galaxy S5  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

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S5 Freezing After Marshmallow Update

Problem: Hi there. I’ve been having a world of problems ever since AT&T pushed the Marshmallow update to my Galaxy S5 a few weeks ago. My phone is constantly freezing up and self-resetting. I’ve moved all possible apps to my SD card, cleaned out my caches, and removed the Facebook app (I thought getting rid of the mega-app might help) but none of that solved anything. Thank you in advance for any help you can provide.

Solution: There might be some old software data left behind in your phone causing a conflict with the new software version. This will usually cause the phone to freeze or reboot. I suggest you backup your phone data then do a factory reset. Once the reset is complete do not install any app yet. Try to check first if the issue still occurs. If you are still having a problem then you should try removing the microSD card as this might be the culprit.

S5 Not Getting Software Update

Problem: Carrier: Verizon Original Carrier: Verizon Unlocked? No Model: Galaxy S5 Android Version: 5.0 I did not even know there was a 6.0 version until I saw the release for the 7.0 version! My phone has never even hinted at needing an update, which I admit I was relying on. I manually checked for an update and it simply says that the update is temporarily unavailable. Any idea how I can update my phone? It is going on 2 years old.

Solution: If you are unable to update the phone using the OTA method then try using Kies to update your device. Connect your phone using a USB cord to a computer with Kies installed and running then use the software to update your device. If no update is found then you should consider doing a factory reset then repeating the procedure. Take note that the reset will delete your data so make sure to backup your phone data first.

Some important reminders that you should know before getting the update.

  • The phone will only be able to get the official update if it has not been rooted.
  • The phone will only be able to get the official update if it is still running on its stock software.
  • If this is an unlocked device then it should be used on its original carrier.

S5 No Software Update Available

Problem: I have a Samsung Galaxy S5 Active. I keep getting that my “software is up to date” but it’s been a long time since I even had one! My husband has the same exact phone and he is able to receive and download the updates successfully. Everything about his phone is different! I tried doing a factory reset while I saved everything on Smart Switch as per my phone carriers recommendation but it still doesn’t work. This is very frustrating and I don’t know what to do. Can you guys help?

Solution: If your phone has been rooted or is running on a custom firmware then it will not be able to get the official update. If your phone has been unlocked and is being used on a different network then it’s also likely that it won’t be getting any updates.

Since a factory reset still doesn’t fix this issue then the best way to proceed is to try to use Kies to update your phone. Connect your phone using a USB cord to a computer with Kies running. If no update is found then you should consider manually flashing the update to your device. Instructions on how to flash your phone can be found at several of the popular Android forums online.

S5 No Software update

Problem: I have a samsung s5, originally at&t but i use a net10 prepaid sim card (same towers) i know when i changed the APN settings it went from saying at&t in the corner to now just saying HOME for the network, could this be the reason my software won’t even register an update? My wife has a note 4 and she has updated her software at least 3 times since i have, i have 4.4.4 i believe. would changing the apn settings shortly work? (we also have wifi at the house) or can it be done via usb to the desktop? HELP MY PHONE HATES ME

Solution: The most likely reason why your phone is not getting the update is because it can’t access the AT&T update servers. This is usually the case if you use a SIM card of a different network in your phone. If you have access to an AT&T SIM then try inserting it in your device then do the update.

If you don’t have access to an AT&T SIM then try the following troubleshooting steps listed below.

  • Backup your phone data then do a factory reset.
  • Check for the update using the OTA ( over the air method)
  • Check for the update by using Kies. Connect your phone using a USB cord to a computer with Kies running. You will be notified if an update is available.

If the above steps don’t work then you should consider manually flashing your phone with its updated firmware file. Instructions on how to flash your phone can be found at several of the popular Android forums online.

S5 Software Update Downloaded

Problem: I have a Samsung S5.  I woke this morning to the following:   The update has been downloaded.  To install it, tap INSTALL.    Update details   Size: 331.31 MB   A software update can include, but is not limited to: – Device stability improvements, bug fixes. -New and / or enhanced features. – Further improvements to performance.To get the best from your device, please keep your phone up to date and regularly check for software updates.remaining:  0.    The underlined words are blue as if they are a hyperlink I didn’t choose to update my my android software.   Is this for real or is it malicious?   I appreciate your help

Solution: It’s very likely that this is a legitimate software update considering its file size. Does it include a software version number? If it does then you can easily check if it is legitimate.

S5 Freezes When Using Facebook App

Problem: My phone will freeze particularly when using the Facebook app it will also pixelate and top bar of the screen where shows time, signal, battery life will fragment. When I switch handset off and back on it fine. Phone also gets hot even when not used and is running really slow. Tried caring cache deleting media etc but nothing helps. Restoring factory settings worries me as I will lose my data

Solution: You really need to perform a factory reset to eliminate any software glitches that could be causing this problem. Make sure to backup your phone data before doing the reset. If the issue still occurs after the reset then try the following troubleshooting steps listed below.

  • Take out the microSD card of your phone ( if you have one installed). Check if the issue still occurs.
  • Replace your battery with a new one. Check if the issue still occurs.

If the above steps fail to fix the problem then you should bring your phone to a service center and have it checked.

S5 High Processor Activity

Problem: Android System is maxing out the CPU’s. After a soft restart with no apps open the CPU’s are all hovering near 100%. I’ve watched it flash over 100% occasionally. Multiple factory apps stop responding on a regular basis. I’ve updated all apps, cleared the cache partition and wiped all temporary files. I found KNOX was eating up battery so I disabled it to see if there was an improvement, and it did help but I know it’s not a resolution and I’d feel better if Knox was up and running. I’d like to try and resolve it without a factory reset if I could. I feel like reseting everything is like putting up the white flag.

Solution: Does your phone have a microSD card installed? If it has and it has some corrupt sectors then this might be causing the problem. Try removing the card and check if the issue still occurs. If it does then one other thing you can do is to check if a third party app installed in your phone is causing the problem. To do this you need to start your phone in Safe Mode. If the issue doesn’t occur in this mode then it is most likely caused by an app you downloaded. Find out what app this is and uninstall it.

If the above steps fail to fix the problem then you should consider doing a factory reset. Take note that you need to backup your phone data before doing the reset.

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