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Note 7 finger scan and iris scan stopped working after moving files via Smartswitch, other issues

Welcome to the one of the first posts about the new #GalaxyNote7! Despite having encountered a significant problem regarding the on-going recall or some Note 7 units around the world due to some bad batches of its battery pack, we know that there are a few million of users still using this amazing device. So this article is a brief guide for those who contacted us about their own Note 7 problems as well as for those who may be experiencing the same or similar situations.

note-7

Below are the specific topics that we cover in this post today:

  1. Galaxy Note 7 recording app not working properly when stock and some third party earbuds are used
  2. Amazon Underground and instant video not working on Galaxy Note 7
  3. Cannot edit photos on Galaxy Note 7
  4. AT&T Galaxy Note 7 having trouble sending MMS
  5. Galaxy Note 7 finger scan and iris scan not working after moving files via Smartswitch
  6. Galaxy Note 7 won’t sync Google contacts and calendar

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 7 recording app not working properly when stock and some third party earbuds are used

I was using the Note 4 and recently upgraded to the Note 7. I use an automatic recording feature on my phone that records phone calls. Works great when driving or jogging and a client calls and I don’t have to drive and make notes. I found that on the note & wireless ear buds Jaybird and Level brands are not compatible for with the recording app or the phone. The recording is very poor. However, the Bose and Peats wireless buds work well. Any recommended fixes? — Krouth

Solution: Hi Krouth. An issue like this should be addressed by either Samsung or the developer of the recording app you’re using. Kindly direct your queries to them.

Problem #2: Amazon Underground and instant video not working on Galaxy Note 7

Phone: Note 7 via Sprint. Trouble with Amazon Underground and instant video. Security setting were changed to accept unknown sources. Underground app would download and install but it would disappear moments after opening the app. By disappear, the icon and any evidence that I installed it was gone. This happened 5 times before the Underground app stabilized. I then proceeded to install Instant Video. 30 seconds into watching a video, the app disappeared. My Underground app does not give the option to reinstall it only open it but when clicking on open, nothing happens. Took it to Sprint. The store manager tried two other Note 7’s and had the same issue. — Larajv70

Solution: Hi Larajv70. like Krouth above, make sure that you contact the developer of the apps in question. Keep in mind that not all apps are compatible with all Android devices. Given that Note 7 has just been released, there’s a chance that the apps may need to be patched in order to work with your device. Contact Amazon for details.

Problem #3: Cannot edit photos on Galaxy Note 7

I’ve had the Note 7 for a little over a week. I’ve taken several pictures, edited them with no issues. Well until now. I’ve recently taken a photo of my baby girl Bella & Boy, Alix. I hit the auto adjust and I get greyed out picture, shows barely anything. I click edit and get nothing. I’ve taken screenshots of these. It’s extremely frustrating, considering I take tons of pictures and edit them. I’ve tried restart, cleared cache, temp files, shutting phone completely off (since no battery removal on note 7). Shouldn’t have issues especially paying over $900 for a phone. Didn’t have issues with S7 edge before I traded for this. I’m upset that i can’t figure out WTF is going on. My kitties are my kids, so I take several pictures. Imagine trying to take pictures or videos of your kids during special events or just random and can’t. This is how i feel regarding the Note 7. It’s bad enough i had to disable Facebook because it was causing too much lag. Highly frustrated. Please help with a solution if possible. As I mentioned, I do have screenshots to give better idea, but let me upload here. Thank you so much! — Barb

Solution: Hi Barb. We are yet to receive reports from other users about this issue so this must be isolated to your device only. Since you did not mention what app you’re using to edit your photos, we assume that it’s the native camera app. The first thing that you want to do is to ensure that you reset the camera app settings to default. You can do that by going under app settings.

If resetting app settings won’t make a difference, the next step that you want is factory reset.

  • Backup your data and files saved in the phone’s internal storage.
  • Remove your Google account to deactivate the anti-theft function of the phone.
  • Turn off your Samsung Galaxy Note 7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  • When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  • Using the Volume Down button, highlight the option ‘wipe data / factory reset’’ and press the Power key to select it.
  • Press the Volume Down button a few times to highlight ‘Yes — delete all user data’ and press the Power key to select it.
  • It may take a few seconds to complete the reset so just wait.
  • Once completed, the option ‘Reboot system now’ must be highlighted, so press the Power button to restart your phone.
  • The Note 7 will then boot up normally.

Problem #4: AT&T Galaxy Note 7 having trouble sending MMS

I bought a note 7 through at&t in 8/20. Super excited. Loved my note 5. But, I cannot send a picture with text or vice versa. The message sends right away as it continues to process the photo. So, recipients encounter messages that make little sense because it is describing a picture they haven’t received yet.

Also, I can’t download a text message attachment either without hitting “try again” many times, and, sometimes I have no option to try again. I’ve looked for info on your site and Google in general. The fixes that were close, but not my particular phone, failed anyway as the settings that were in the instructions are not on my phone. I’m sure I’m sounding like the village idiot with that one, but, I’m trying everything that has do with this issue, regardless what galaxy it is (note 5, 6s, 7, etc.), although I was trying to stay close to the newer phones. Not sure if any of that makes sense, but, I would appreciate help. — Jaime

Solution: Hi Jaime. Whether you have an old or new phone, an issue like this must be processed by your wireless since it involves their service. You should have reported this problem to them first. MMS requires mobile data to work properly and if this aspect is poorly implemented in their network, that may cause a problem. To help you check if this is network-related though, try insert your SIM card to another device, then try to send MMS again. If the same issue occurs in the second phone, make sure that you call the attention of AT&T.

If you want to at least do something on your Galaxy Note 7 before calling AT&T, start by wiping the messaging app’s cache and data. Here’s how:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Tap the messaging app.
  • Tap Storage.
  • From there, you will see the Clear Cache and Clear Data buttons.

Problem #5: Galaxy Note 7 finger scan and iris scan not working after moving files via Smartswitch

Hi I am a Samsung S6 user. Recently I have moved to a Note 7. I did the transfer via Smartswitch option and it was just cool. Ever since the move happened, I realized that unlocking doesn’t work with finger scan or iris. I have removed the earlier biometric data and did all over again to register with new scans, however that seems not working too. When the phone is locked, it clearly says user finger print or iris or pin, but the only option working is pin. Could you guys help me out what has to be done ? I have updated the latest software updates etc. Thank you all in advance. — Shan

Solution: Hi Shan. Make sure that you wipe the cache partition first. Firmware issues are often caused by corrupt caches especially every after update installation. Issues like freezing, random reboots, stuck on logo during boot up, boot loops, and lockscreen-related issues are among the symptoms of corrupt system cache. These files can be deleted without causing adverse effects on the phone because Android will create new ones. The fact is it is a good practice to delete system cache from time to time.

The thing is, you cannot delete individual cache that’s why you really need to wipe the entire cache partition.

  • Turn off your Samsung Galaxy Note 7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  • When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  • Using the Volume Down button, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • Use the Volume Down button again to highlight ‘yes’ and press the Power key to select.
  • It may take a few seconds to completely wipe the cache partition so wait a little.
  • Once completed, the option ‘Reboot system now’ must be highlighted, so press the Power button to restart your phone.
  • The Note 7 will then boot up normally.

If wiping the cache partition won’t help, back up your files and perform a factory reset.

Problem #6: Galaxy Note 7 won’t sync Google contacts and calendar

I have a Note 7 and I cannot get my Google accounts to sync completely. Every aspect of the account syncs except my contacts and calendar. I have reset my settings, restarted my phone, I’ve tried a factory rest, I’ve called Verizon Tech Coach, and I still have this problem. When I go to accounts in settings I get an error that says “Sync is currently experiencing problems. It will be back shortly.” but then it never comes back and never syncs even if I try and force it to do so. This has been going on for the past 12 days. — Helene

Solution: Hi Helene. Google services including Contacts and Calendar largely works properly in most Android devices so the problem may be isolated to your device. Although we don’t work for Google, we know that their services sync almost flawlessly. For example, whenever there’s any change in Google Contacts, the modifications should sync with all devices you use your contacts on. Adding your Google account to your device will automatically sync both your contacts and calendar. If that’s not happening on your Note 7 and you’ve already factory reset as well as re-added your Google account, you may want to contact Google for direct assistance.

Alternatively, you can install a separate Google app for your calendar from the Google Play Store as a remedy.

 

 


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