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Galaxy Note 4 loses battery power fast, other issues

The #GalaxyNote4 was officially released on October 2014 and yet we know that millions are still using it at this time. This is a testament of the device’s reliability and popularity. However, just like any smartphone, it’s also prone to problems. This post brings you some of the reported problems about this device.

Note 4

Below are the specific topics we cover in this material:

  1. Galaxy Note 4 loses battery power fast
  2. Galaxy Note 4 power IC not working
  3. Galaxy Note 4 keeps showing pop ups from apps
  4. Galaxy Note 4 showing “Please select recovery mode in Kies and try again” error
  5. Gmail and Messaging app stops working properly after updating Galaxy Note 4
  6. Galaxy Note 4 won’t connect to any network in India

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When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 4 loses battery power fast

My Note 4 is only 8 months old. It’s under warranty. Phone shuts down at 20%battery remaining, 36% remaining. There were few lags when i bought it — I thought it was temporary. Post marshmallow update the battery life is very poor — barely lasts 6 hours. I use very little. No such app or anything which is majorly consuming battery. Done factory reset, problem persists. I have been to the service centre, they updated my marshmallow with the binary version I think. They did not give me any paper saying they have tested my phone-however they said they did. I did not see any hardware tests running. I also feel they are trying to avoid testing as they have to replace parts for free under warranty. Is this a power IC fail? How can I ascertain and make Samsung give me some proof of their test? I really need your help. I spent a huge saving to get this phone for its camera & battery (for my family). Now it’s giving me no ROI. Kindly help. — Priyaani

Solution: Hi Priyaani. Based in our experience with our own Note 4, battery power can last almost a day provided that you do some basic power-saving tips like:

  • lowering battery screen brightness
  • turning off all sync settings of email apps, social networking apps, and even game apps
  • limiting streaming services like online music services to a few hours
  • keeping the number of installed apps as low as possible

The last one, that is, installing as few apps as possible is important since the more apps you have, the higher the possibility that the some of them may help drain the battery by actively running in the background.

We don’t think the power IC is defective since malfunction of this critical chip almost always results to power failure but not battery drain. We can’t tell with 100% certainty though if that’s the case. We don’t work for Samsung so we don’t know how they create a feedback after a repair. Repair centers, at least in the US, are not obligated to provide detailed information on the repair done on a device. We can’t be sure if there’s a way to pressure Samsung to give you proof of the tests done. If you’ve already done all the battery power saving tips you can find online but the issue stays the same, consider asking Samsung for a replacement phone instead.

Keep in mind though that a Lithium-based battery like the one on your Note 4 loses capacity as the time goes by and after each charging cycle. The more you use and charge the device, the faster it loses capacity. Thus, you will notice that after some time, the need to top it off becomes more often. A Lithium-ion battery on a typical smartphone will start to show capacity loss symptoms after between 300-500 charging cycles. If you charge the phone once everyday on average since you got it, you should really expect that usage time before the next charge will be shorter. Factor in other things that can help hasten battery drain and you have the “problem” you’re experiencing right now.

We suggest that you also buy another brand new Samsung battery so you’ll know the difference. Again, battery drain issue in today’s smartphones is not necessarily due to a software or hardware problem. If you want to extend the battery life of your phone everyday, use some smarts instead. Do some online research and you’ll discover tricks and tips that can help you remedy the situation.

Problem #2: Galaxy Note 4 power IC not working

Hi. I read your blog and found out the issue. I am facing same strange issue. I am from India. I have Samsung Galaxy Note Edge (SM N915G). The phone was working flawlessly for almost a year but after that it developed a bug where it started restarting randomly or it will get some strange error of “Boot file not available” Only solution available was to restart the phone after removing battery. After few attempts I was able to start the phone and I ignored the error. After a month of error now my phone is dead and I could not start it. I have given it to local Samsung Store and found out it has power IC problem but Samsung store doesn’t offer repair and offered me replacement which is as costly as a new mobile. Can you help in this regard? — Jigar1141

Solution: Hi Jigar1141. There’s nothing that we can do about this. If Samsung says the power IC has failed, you either have to submit the phone for repair or simply find a way to have the device replaced.

Problem #3: Galaxy Note 4 keeps showing pop ups from apps

HELP! My god, I decided to uninstall a cleaning / security app following an issue with texts not being received by one person I send to. It was suggested that perhaps it was the problem, so uninstall and reload a fresh and new one!! ARGHHHH… I was suddenly introduced to the merry-go-round of Screen Overlay Detected… and various apps including photos have become buggered on the round of instructions that resolved nothing yet bring me back to where I started…

I try and open say Image gallery, it tells me to open settings. there I cannot change anything until I select APPS That Can be on Top… These I turned off as one instruction suggested and started the process again, this time turning ON the selected app. NOTHING…I end up at the same screen Overlay Detected message, from which no matter what I do, I end up back to stage 1.. I have reset to original settings for all apps, still nothing, as each time I want to set access permissions, I start the process again. This did not exist before.. 2 weeks ago there was a system update to I don’t know which version, but it is the latest. If anyone could PLEASE suggest a solution, I would be most, MOST grateful. Thank you in advance. — Thomas

Solution: Hi Thomas. You may have installed a bad app that now resulted to a firmware glitch. We don’t know exactly what you’re trying to describe here but if your device no longer works normally due to pop-ups, make sure that you do a factory reset. Since factory reset will erase everything, ensure that you create a backup of all your personal data before proceeding. Here are the steps on how to do a factory reset:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  • Now highlight ‘Yes — delete all user data’ using the Volume Down key and press the Power key to begin the reset.
  • When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  • The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Remember, factory reset will not fix future problems, especially if they are due to apps that you will install later on. Make sure that you only install trusted apps after a factory reset. This is an important point that you must not overlook. You don’t even need any security app if you are a careful user as malware in todays smartphones are spread by apps.

Problem #4: Galaxy Note 4 showing “Please select recovery mode in Kies and try again” error

I am stuck in Firmware upgrade issue “Please select recovery mode in Kies and try again.” I am on a Sprint Lease and I am not telling them about this. I am recently unemployed and cannot afford their and Samsung’s expensive answers. I just signed up for Total Protection Coverage with Sprint but it’s not in effect until Sept. 4th. Will they charge me to fix this? I did nothing.

According to my research on this issue, it’s an upgrade issue from Samsung and is happening to a lot of people. I am NOT paying to have this looked at. It’s their glitch… I am temporarily using another Samsung phone that’s on a month unlimited card through Verizon. I either want out of this lease with Sprint or a free fix until my lease is up! I did nothing to cause this.

I went to Best buy to the Samsung desk and he almost got the update up and then it shut down again with the “Kies’ message. I tried to do this on my own and through Odin with a Samsung update which just “spun’ for two hours. I am at my wits end. I’m a paralegal, not a IT person! this is ludracris as I cannot afford to pay deductibles when it’s their program install problems! Help, please.

I have only 15 days left on my temp card and have a Sprint bill for 99.00 and paid 58 for this card for other phone! I will not pay Sprint for a non-working phone at no fault of my own. I have a reasonable expectation to usage of my device and expectation to have fixed in a timely manner with no fee due to no fault of my own. Any ideas are welcome! Time sensitive issue! Thanks, Droid Guys! — Kristin

Solution: Hi Kristin. We don’t answer requests for assistance on time so we hope this post can still help you right now. First of all, we want to make clear that we don’t work for Sprint so we are hardly qualified to give accurate information about their products and warranty. As far as their Total Equipment Protection is concerned, you can get first-hand information from their website. We think the Sprint Lease FAQs are self explanatory. If you are confused with the wordings though, we strongly suggest that you call Sprint directly.

On your question regarding a fee for repair, we think the answer is no. As long as you bring the device to any Sprint store once the Total Equipment Protection becomes active, we don’t think you’ll have to pay for any necessary repair. Damaged Device Fee is reserved for phones without the Total Equipment Protection so can rest assured that they will check and fix the issue for free.

Problem #5:  Gmail and Messaging app stops working properly after updating Galaxy Note 4

I have a Note 4. I did the latest upgrade, I assume it was marshmallow as that is what is the latest and it says I have the latest software. Since the upgrade, my text app that came with the phone, and my Gmail are not working right. I CAN use them, but they are both wonky with the same issues and VERY difficult to use. It’s hard to explain, but the apps’ form fields when entering the info, ie contacts, subject, message areas aren’t working. You can’t see the whole window, it only shows one line at a time. If you go to the subject line in an email, you lose the rest of the window and can only see the line you are typing into. In a text, when you enter a contact, it’s all wonky sorry I can’t explain! It looks different in both email and text than its supposed to. The fields jump around. Then when you go to another field, you can’t see anything else but that one field. When you minimize the keyboard, the app jumps around and changes fields. I can’t do a soft reset, only a restart, or turn off and on, which I tried. Any ideas? Thank you! — Elle

Solution: Hi Elle. The first thing that you want to do is wipe the cache partition of your phone. Sometimes, updates can corrupt the system cache so forcing the phone to create a new cache is necessary. Here’s what you need to do:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

Once you’ve updated the system cache, the next logical step is to ensure ALL apps are updated to make them compatible with the new operating system. If you have an app that’s not compatible with Marshmallow or whatever operating system you’ve installed, it may result to a glitch that can affect other apps and features. If you can’t find an update for that app, make sure you uninstall it.

Finally, if both procedures won’t work, make sure that you do a factory reset. Refer to the steps above.

Problem #6: Galaxy Note 4 won’t connect to any network in India

Hi Team. I am facing mobile network issues in my Samsung Galaxy Note 4 (SM-N910C). My brother bought the second hand mobile in Dubai and send to India. I have used around 4 network SIMs in India, however the network grassing is very less where as same network SIM gives good net speed in same area in other phones including basic Android phone. I am not even able to make/receive calls along with internet problem. I have used the 2G and 3G networks and changed the network settings accordingly, but no luck of getting the network. Sometimes network range shows 3 to 5 points, but when i make calls gives an error “Not registered on network.” Can you please assist to trouble shoot this problem. Thank you very much for your assistance. Regards. — Dinesh

Solution: Hi Dinesh. “Not registered on network”  error is usually the generic message a Note 4 shows if it attempts to connect to a network that it has no permission to do so. In other words, the Note 4 you are trying to use may not be unlocked yet. Make sure that it’s unlocked first before attempting to connect to any network in your country again. Try to do some basic research online on how to unlock your specific phone model, or simply bring it to a shop that can do the job.

 


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