,

How to fix Samsung Galaxy S7 Edge that freezes while using Pokémon Go, other apps issues

Very popular games and apps like the Pokémon Go (#PokemonGo) are often developed to work well with flagship devices like the #Samsung Galaxy S7 Edge (#S7Edge). I mean, developers make sure their apps will work flawlessly with popular phones with millions of users. But problems like freezing, crashing and force closes happen all the time and that’s what we’re going to address first in this post.

Galaxy-S7-Edge-device-security-stopped

App issues are often minor and can easily be fixed but if those issues are caused by firmware problems, then that’s where things get a little bit complicated. Read on to understand more about the problem learn how to troubleshoot your phone if it happens.

For those who have other issues, make sure you visit our S7 Edge troubleshooting page as we list down every problem we address each week. Odds are that we’ve already provided a solution to your problem and all you gotta do is find them. Find issues that are similar to yours and use the solution we provided. You may also contact us by completing our Android issues questionnaire here.

Samsung Galaxy S7 Edge freezes while playing Pokémon Go

Problem: While playing Pokémon go it will freeze up sometimes while catching a Pokémon also sometimes the map won’t load any pokestops or it will load but not show the sign/let me spin the stop.

Answer: You’re not the first one to report issues involving the Pokemon Go app. In fact, many other users reported other issues and they’re not exclusive to the Galaxy S7 Edge. The problem you currently have is also happening to other users that have different devices. So, as early as now, you can say the problem is with the app, right? But not entirely. There is still a possibility that the problem is with your phone so it’s imperative you troubleshoot. So, here’s what  you need to do:

Step 1: Try to see if there’s an update for the app

Login to Play Store and head to My Apps. Find Pokemon Go and see if there’s an update available for it. If there is, don’t hesitate to download it. If the problem was with the app, then an update will fix it.

Step 2: Clear the cache and data of the app

The good thing about this app is that your progress is saved in the cloud so what you’ve installed on your phone is actually just a client. So, what’s saved in your phone are temporary data containing your account’s progress and caches that are expendable. Clearing the cache and data will reset the app and probably fix app-related issues. If there’s no update available, then do this procedure:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Pokémon Go.
  6. Tap Storage.
  7. Tap Clear cache and then Clear data, Delete.

Step 3: Delete the system cache if the problem started after an update

We actually received reports from S7 Edge owners who started to have a problem with the app after a firmware update. So, it could be that the system cache got corrupted during the process. The good news is, caches can be deleted without adverse effects on your device or the app. So, that’s what you need to do:

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Step 4: Uninstall and re-install the app

If the wiping of the cache partition didn’t work, then try to uninstall the app from your phone and then download a fresh copy from the Play Store and install it. This procedure will make sure that the one you have on your phone is the latest version because there are times when updates fail.

Step 5: Perform the master reset

Now, if all else fails, a reset is necessary if you really think it’s worth the hassle. I understand you want the app to work flawlessly and at this point we really don’t know if it’s an app problem or an issue with the firmware. So, if you’re willing to undergo all the hassles of backing up your data just to try to see if Pokemon Go would work perfectly after that, then go for it. Otherwise, don’t bother.

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

After the reset, download the app and install it but don’t install any other until you’ve tested it. If the problem remains, then it’s obvious that the problem is with the app and not your phone.

Galaxy S7 Edge showing “Unfortunately, com.android.samsung.sm.devicesecurity has stopped” error

Problem: Unfortunately, com.android.samsung.sm.devicesecurity.has stopped. This error pops up when I plug the phone to charge, original charger, car charger (aftermarket), power bank. After clearing cache, it does the same thing. Thank you for your effort.

Answer: I’ve heard from one of our readers who had encountered this problem with his Galaxy S7 and he said that clearing the cache and data of the Smart Manager did the job for him. So, that would be the first thing you need to do:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Smart Manager.
  6. Tap Storage.
  7. Tap Clear cache and then Clear data, Delete.

If by any chance that won’t work, then, a reset is necessary as Smart Manager is embedded in the firmware. A reset through the Settings menu would be enough.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings and then touch Backup and reset.
  3. Tap Factory data reset and touch Reset device.
  4. If you have screen lock feature turned on, enter your password or PIN.
  5. Touch Continue.
  6. Tap Delete all to confirm your action.

RELATED POST: How to fix Samsung Galaxy S7 Edge “Unfortunately, com.samsung.android.sm.devicesecurity has stopped” error

Chrome app showing Galaxy S7 Edge has damages but wants user to download app

Problem: A notification appeared on my chrome app and stated that my phone was 28.1% damaged by four viruses and my simple card would be damaged. Unfortunately, I clicked on the link and downloaded the app. After I read your article, I deleted the app and did steps one through three multiple times. However, the pop up still appears. Is there any way to insure my phone is secure without performing a hard reset?

Answer: It’s obviously an ad that wants you to download an app that probably brings along other ads or worse, a virus. Apparently, your phone is set to install apps from “Unknown sources” and that’s what opened the gate for these apps to operate on your phone unmonitored. If you know which app it is, then uninstall the app otherwise, you really have to reset the phone to get rid of those elements.

Galaxy S7 Edge keeps showing “Unfortunately, Weather has stopped” error

Problem: I keep getting an error that says “Unfortunately, weather has stopped”. This is the preloaded weather thingy that comes on the device. It’s to the point where when my alarm goes off in the morning, this error is popping up continuously and I have to power down my phone, not being able to turn off my alarm because of this pop up. I did try all the steps listed for other errors without success. I even did a factory reset!

Answer: It’s usually just an issue with the Weather app so the best thing to do first is to clear the cache and data of the app:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Weather.
  6. Tap Storage.
  7. Tap Clear cache and then Clear data, Delete.

If the problem persists, it’s recommended you boot the phone in safe mode to find out if it pops up while all third-party apps are disabled because if so, then it’s a firmware problem and not just the app. However, if the error doesn’t show up in safe mode, you need to find that app that’s connected or uses the Weather app and either clear its cache and data or uninstall it.

This is how you boot your phone in safe mode:

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

M-B mbrace app doesn’t work on Galaxy S7 Edge

Problem: The app M-B mbrace does not work on the Samsung S7 Edge phone  I just purchased from Sprint. I had this app on my old Samsung Galaxy S5 from Sprint and it worked fine. I have contacted the Mercedes Benz service people and they say everything on their end is up to date. Could you please check into this problem from your end to see if somehow this App is not compatible with the Samsung S7 Edge. Thank You in Advance for your help, Joanne.

Answer: Just by looking at the app page on the Play Store, you can tell that the company did roll out an update in August this year so it’s safe to assume the app is updated and Marshmallow-ready.

Apps developed by big companies are expected to run well on flagship devices like the S7 Edge. Then why does M-B mbrace not working on your phone? That’s what we have to look into. Without further adieu, try to follow these steps:

Step 1: Boot your device in safe mode and run the app

When the phone is in safe mode, all third-party apps are temporarily disabled but you can actually use them. So, try to boot your phone in safe mode and open M-B embrace. If it works, then the problem occurred because the phone is in easy mode. Here’s how you boot your phone in safe mode:

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Step 2: Change the phone to Standard Mode

While Easy Mode is designed so that first time users will have a smooth transition into the new phone, some apps don’t work while it’s enabled. I think that’s the problem with your phone so try to bring it back to Standard Mode.

  1. From the Home screen, tap Apps icon.
  2. Find and tap Settings.
  3. Touch Easy Mode.
  4. Tap Standard Mode then touch Done.

You may now use your phone and the app you were having problems with.

However, if the problem persists after this, then you have no other choice but to do the reset. It’s not a guarantee that the problem will be fixed, so if it still persists, then it’s clear now that the problem is with the app. I understand the company already told you its app is updated on their end but there’s nothing we can do about it until an update is rolled out to fix the problem.

Galaxy S7 Edge email forwarding issue

Problem: When forwarding an email message with the default email app i need the option of deleting the original message, so that only the attachment (s) will be forwarded. This option is available on my galaxy S2, it is very useful!

Answer: I don’t quite understand what you really want your phone do for you but what’s wrong with forwarding the message and deleting it afterwards? You know, over the years, Samsung removed several very useful features for some reason and may be, the function you’re looking for has already been retired.

Galaxy S7 Edge can’t sync with Facebook

Problem: I am not able to sync Facebook.   It constantly does not update and when I try to do it manually, the “sync now” is not highlighted. I was advised by Sprint to contact your site!  I hope you can help!

Answer: You mean the contacts, right? Such feature has already been retired by Facebook itself; meaning, the developer no longer support it. In other words, there’s nothing we can do about it anymore since FB is pre-installed on your device and can never be uninstalled without root access. If only we can backdate the installation, we can choose the version of Facebook app that still supports contacts sync. But with your S7 Edge, it’s hopeless.

Galaxy S7 Edge deleted emails reappear as “Unread”

Problem: Using emailsecureserver.net. Inbox is set to load 25 emails max., sorted by date received. Typical scenario: 3 newest (top of list in inbox) are/show as “unread”. When they have been read and deleted, the remaining/saved emails in the inbox should all show as “read”. Instead, the last 3 (number correlates to number just deleted) suddenly show as “unread” and this generates a notification of “new email”.

Answer: This is what happens when the messages aren’t deleted in the server after you deleted them in your phone. So, the solution is to setup your email account again and use IMAP instead of POP3.

Facebook doesn’t play notification sound on Galaxy S7 Edge

Problem: I don’t receive any notifications from facebook. Now although the app does show the red badge but there is no other Alert/ notification sound. I have tried reinstalling the app, but the problem is still there.

Answer: The notification is blocked that’s why the app doesn’t play the sound as soon as new updates come in. Here’s how you unblock it…

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings to open it.
  3. Touch Sounds and notifications.
  4. Under the Notifications section, tap App notifications.
  5. Scroll to and tap on Facebook.
  6. Now feel free to Block / Unblock notifications for the app.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.