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Fix Samsung Galaxy Note 7 “Unfortunately, Messages has stopped” error [Troubleshooting Guide]

The error messages “Unfortunately, Messages has stopped” on the new #Samsung #Galaxy Note 7 (#Note7) seems to be a minor issue. We already received a couple of complaints about it and I don’t think it’s widespread. Well, compared to the more serious battery issue, this error message is nothing but we are obliged to address it for the benefits of our readers who depend on us and took time in completing our questionnaire.

note-7-messages-has-stopped

So, in this post, I will walk you through in troubleshooting the Messages has stopped error on the new Note 7. First, we will try to isolate the problem then we will go a little deeper into troubleshooting the firmware if the problem persists after some minor app-related procedures. Continue reading to understand more about this error and learn how to fix it.

For those who have other issues, make sure you visit our Note7 troubleshooting page as we’ve already addressed some problems that were reported since the release of the device. Browse through the page and see if you can find something that’s similar to yours. You may also contact us by completing our Android issues questionnaire especially if you need more help.

Troubleshooting “Unfortunately, Messages has stopped” on Galaxy Note 7

The error message is obviously referring to the Messages app that crashed and stopped working. The rule of the thumb when troubleshooting an error message is to go after the app that’s mentioned in the message but there are times when it’s just a result and is caused by other apps. So, the first thing we need to do is isolate the problem then go after the app itself but before anything else, the first step has to be done…

Step 1: Reboot your Note 7

If this is the first time the problem occurred, you must reboot your device. While the Note 7 is a powerful phone, there are always times when apps crash, firmware glitches and things like this happen and most of the time, a reboot is all it takes to fix the problem.

Just do the normal reboot and then try to see if the Messages app still crashes the moment you open it.

Step 2: Restart your phone in safe mode

This is a necessary step to isolate the problem. Didn’t I tell earlier that the error may be caused by a third-party app? Booting your phone in safe mode will temporarily disable all third-party apps and leave the built-in ones running during boot up. So, if the problem is caused by a third-party app, using the Messages app in safe mode won’t trigger the error, otherwise, it’s time to go after the app itself.

  1. Turn your Galaxy Note 7 off.
  2. Press the Power key and hold it past the screen that shows the model name of the device.
  3. When Samsung logo appears, release the Power key and immediately press and hold the Volume down button.
  4. Continue holding the Volume Down button until the device successfully booted up.
  5. Once you see “Safe mode” on the bottom left corner of the display, release the Volume Down button.

If the error still shows up in safe mode, the problem might be with the app and/or the firmware because if not, then all you have to do is find the third-party app that’s causing the problem. Begin with the app you were using when the error showed up then go after the most recent installations and so forth.

Step 3: Clear the cache and data of the Messages app

Assuming the error still shows up in safe mode, the next thing to do is reset the Messages app. You can do so by clearing the cache and data. You may lose your messages and change the configuration but it’s necessary.

  1. From the Home screen, tap Apps icon.
  2. Find and tap Settings, then touch Applications.
  3. Find and touch Messages.
  4. Touch Storage.
  5. Tap Clear cache.
  6. Tap Clear data, then OK.

Step 4: Clear the cache partition or delete the system cache

After clearing the cache and data of the Messages app and the problem still remains, it’s time to go after the firmware. If the error just occurred out of nowhere, then it might be just some system caches that got corrupted. But since we cannot delete select caches, you need to wipe off the entire cache partition. So follow these steps and see if the problem gets fixed…

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down button, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  6. Use the Volume Down button again to highlight ‘yes’ and press the Power key to select.
  7. It may take a few seconds to completely wipe the cache partition so wait a little.
  8. Once completed, the option ‘Reboot system now’ must be highlighted, so press the Power button to restart your phone.
  9. The Note 7 will then boot up normally.

Don’t worry because the phone will create new caches after the first boot up and you won’t lose any of your files and data.

Step 5: Reset your Galaxy Note 7

If the wiping of the cache partition didn’t give you favorable results, it’s possible the problem is with some of the system data and just like system caches, we cannot delete select data files so we need to wipe off the entire data partition. A master reset is necessary so that the data partition will be reformatted and just like wiping the cache partition, you need to reboot the device into the recovery mode. Simply follow these steps:

  1. Backup your data and files saved in the phone’s internal storage.
  2. Remove your Google account to deactivate the anti-theft function of the phone.
  3. Turn off your Samsung Galaxy S7 Edge.
  4. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  5. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  6. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  7. Using the Volume Down button, highlight the option ‘wipe data / factory reset’’ and press the Power key to select it.
  8. Press the Volume Down button a few times to highlight ‘Yes — delete all user data’ and press the Power key to select it.
  9. It may take a few seconds to complete the reset so just wait.
  10. Once completed, the option ‘Reboot system now’ must be highlighted, so press the Power button to restart your phone.
  11. The Note 7 will then boot up normally.

I hope this helps.

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