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Fix Samsung Galaxy Note 7 “Unfortunately, Internet has stopped” error [Troubleshooting Guide]

The error message “Unfortunately, Internet has stopped” on your #Samsung Galaxy Note 7 (#Note7) is actually referring to the built-in browser called “Internet.” While the subject still has something to do with your internet connectivity, it doesn’t mean that when the error pops up you can no longer use other features that require internet connection. You can still download apps, check your Facebook status or do everything except browsing using the pre-installed web browser.

samsung-galaxy-note-7-internet-has-stopped

On the other hand, you can also download and install third-party web browsers such as Chrome, Firefox, etc. to be able to continue browsing. But the of course, these things aren’t the real fix but a band aid that let’s you work around the problem without confronting it. We already received some messages from our readers complaining about this error message so we are obliged to address it.

Fortunately, the error message is an indication of a minor app problem, at least, that’s the first thing we have to assume. If it can’t be fixed by simple troubleshooting procedures, then we will have to step up and look into the firmware to see if we can determine the cause. After all, the Internet app is embedded in the firmware by default. If it crashes, the firmware may have something to do with it.

Continue reading to understand what the error is all about and to learn how to fix it. We will walk you through in safely troubleshooting your device and we’ll provide you with step-by-step procedure to make it easier for you to follow.

For those who have other concerns, make sure you visit our Note 7 troubleshooting page for we have already addressed or answered several questions and problems sent by our readers. There may already be a solution to your problem. You may also contact us by completing our Android issues questionnaire here. Make sure you give us sufficient information about the problem so we can give you more accurate solutions.

Troubleshooting “Unfortunately, Internet has stopped” Galaxy Note 7 Error

When troubleshooting an app-related problem, it is very helpful if you knew when the problem started, what were the apps you were using the error popped up and how the phone was performing. You can use a different approach in troubleshooting this problem but for the benefit of our readers who are still trying to get used to the phone but already encountered the error, we have a systematic approach below. The procedures are safe but please proceed with caution as things can still occur anytime.

Step 1: For first time occurrence a reboot might fix the problem

Your Galaxy Note 7 is new so it might be the first time that this error occurred–or even if it already occurred a few times before. A reboot is necessary and let it be your first step in troubleshooting this problem.

Apps glitch all the time not to mention the glitches caused by the firmware and the hardware itself. More often than not, a reboot is all it takes to address minor glitches whatever the cause is.

Sometimes, app crashes may result to freezing and hanging leaving your phone unresponsive. In this case, you need to force reboot your device by pressing and holding the Volume Down and Power keys together for 10 seconds. It should restart and bring you back to the Home screen in no time. Launch the Internet app again and try to browse some sites to see if the error still occurs and if so, then the next step is also necessary.

Step 2: Restart your Note7 in safe mode or diagnostic state

That’s right! The Safe Mode is also the phone’s diagnostic state because all third-party apps and services are temporarily disabled when you start it in this mode. With only built-in apps and services running in the background, you could easily determine if the problem is caused by apps and whether or not they’re pre-installed or user-downloaded ones.

It has a very simple logic: if the problem occurs in safe mode, then the problem must be with the pre-installed apps or even the firmware but if it’s fixed, then you have to look into the apps you downloaded to find the culprit. Before going any further though, here’s how you boot your phone in safe mode:

  1. Turn your Galaxy Note 7 off.
  2. Press the Power key and hold it past the screen that shows the model name of the device.
  3. When Samsung logo appears, release the Power key and immediately press and hold the Volume down button.
  4. Continue holding the Volume Down button until the device successfully booted up.
  5. Once you see “Safe mode” on the bottom left corner of the display, release the Volume Down button.

Step 3: Clear the cache and data of the Internet app

Assuming the error message is still showing up in safe mode, then it’s time to go after the app that’s being mentioned, in this case, it’s the Internet app. You are now leaning towards firmware troubleshooting but you need to rule out the possibility that it’s just a minor app problem. Therefore, you need you to reset the Internet app and see if that gets rid of the error. Follow these steps:

  1. From the Home screen, tap Apps icon.
  2. Find and tap Settings, then touch Applications.
  3. Find and touch Internet.
  4. Touch Storage.
  5. Tap Clear cache.
  6. Tap Clear data, then OK.

For minor app problems, this procedure alone is more than enough to fix them but there’s no guarantee.

What if the error still shows up after clearing the cache and data and you really need to browse the web?

Well, there’s a workaround–install a third-party web browser such as Chrome or Firefox.

Step 4: Delete the system cache so phone will create a new one

The system cache may get corrupted for some reason but the system may still continue using it and that’s where the problem enters. Samsung did roll out a minor update for the Note7 recently and that could be the reason why this problem occurred out of the blue. Therefore, I suggest you take a little of your time deleting the system cache so that a new one that’s compatible with the new system will be created:

  1. Turn off your Samsung Galaxy Note 7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy Note 7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down button, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  6. Use the Volume Down button again to highlight ‘yes’ and press the Power key to select.
  7. It may take a few seconds to completely wipe the cache partition so wait a little.
  8. Once completed, the option ‘Reboot system now’ must be highlighted, so press the Power button to restart your phone.
  9. The Note 7 will then boot up normally.

Step 5: At this point, a reset is necessary to get rid of the error message

More often error messages can be fixed by doing the steps above as they aren’t really that serious. However, if the problem persists after wiping the cache partition, then are left with no other option but to do the reset. It will bring the phone back to its default settings and that usually fixes minor problems like this.

  1. Backup your data and files saved in the phone’s internal storage.
  2. Remove your Google account to deactivate the anti-theft function of the phone.
  3. Turn off your Samsung Galaxy Note 7.
  4. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  5. When the Samsung Galaxy Note 7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  6. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  7. Using the Volume Down button, highlight the option ‘wipe data / factory reset’’ and press the Power key to select it.
  8. Press the Volume Down button a few times to highlight ‘Yes — delete all user data’ and press the Power key to select it.
  9. It may take a few seconds to complete the reset so just wait.
  10. Once completed, the option ‘Reboot system now’ must be highlighted, so press the Power button to restart your phone.
  11. The Note 7 will then boot up normally.

I hope this helps.

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