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Fix Samsung Galaxy Note 7 “Unfortunately, Gallery has stopped” error [Troubleshooting Guide]

The error message “Unfortunately, Gallery has stopped” is one of the most common errors any Android user may encounter. Now, #Samsung Galaxy Note 7 (#Note7) owners seem to be bugged by it and we are obliged to look into this matter since we have readers who already complained about it.

galaxy-note-7-gallery-has-stopped

Fortunately, this kind of problem is not serious although it appears to be especially to new owners. That being said, you can fix this problem without any help from a technician, however, you need to patiently rule out one possibility after another to be able to reach a conclusion and determine what the problem really is.

But before anything else, if you have other issues with your device, make sure you drop by our Note7 troubleshooting page for we have already addressed some of the most commonly reported problems that owners encountered since the device’s release. Try to find issues that are similar to yours and use the existing solutions. You may also contact us through our Android issues questionnaire if you need further assistance.

Fixing Galaxy Note 7 “Unfortunately, Gallery has stopped” Error

Apparently, the error message speaks of the Gallery app or the multimedia manager that’s pre-installed on your device, which crashed for some reason and stopped working. While the Gallery is a pre-installed app, some third-party apps and services are using it especially third-party gallery apps, video players and other multimedia managers that’s why it’s very much possible that it crashed due to some third-party elements.

Now, here’s what you need to do to try and fix this problem…

Step 1: Reboot your Note 7

It’s a very simple procedure but very important and helpful especially if the problem occurred without apparent reason or cause. Rebooting your phone will refresh its memory and if the problem was caused by a minor glitch in the firmware or hardware, a reboot will be able to fix it. However, if the problem continues after the reboot, then the next step will isolate the problem further.

Step 2: Reboot your Note7 in safe mode

Yeah, it’s still a reboot but not like the normal one because you’re actually putting the device in diagnostic state wherein only pre-installed apps and default services are running. When in this state, try to open the Gallery app or do the things that can trigger the problem just to test if the error still pops up. Here’s how you boot your Note 7 in safe mode…

  1. Turn your Galaxy Note 7 off.
  2. Press the Power key and hold it past the screen that shows the model name of the device.
  3. When Samsung logo appears, release the Power key and immediately press and hold the Volume down button.
  4. Continue holding the Volume Down button until the device successfully booted up.
  5. Once you see “Safe mode” on the bottom left corner of the display, release the Volume Down button.

Assuming the error stopped in safe mode, this confirms our suspicion that one or some of the third-party apps is causing the problem. You have two options to resolve the problem; either to disable the app or uninstall it. But that’s easier said than done because obviously, we don’t know at this point which app is causing the problem. Therefore, you must begin your search for apps that you recently installed until you can discover the culprit.

But what if the error still pops up in safe mode?

It’s time to go after the firmware because in this case, the problem might be with the Gallery app itself or other pre-installed apps that are embedded in the firmware. Unlike third-parties, some pre-installed apps can only be disabled at the most, although clearing their caches and data sometimes help.

Step 3: Delete your phone’s system cache

Every app and service that runs on your phone creates caches that are necessary in making the phone run faster and smoother. But sometimes, these files get corrupted and when they do, there are adverse effects on the phone’s performance and not only that, some apps may also crash and the error just like the one we’re trying to solve here shows up.

The corruption of the system cache may also be caused by a firmware update but this may result to a totally different issue like bootloop or being stuck during boot up and that’s a different story.

But anyways, here’s how you delete the system cache in your phone…

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down button, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  6. Use the Volume Down button again to highlight ‘yes’ and press the Power key to select.
  7. It may take a few seconds to completely wipe the cache partition so wait a little.
  8. Once completed, the option ‘Reboot system now’ must be highlighted, so press the Power button to restart your phone.
  9. The Note 7 will then boot up normally.

Doing this procedure will force the phone to create new caches and it might just fix the problem with the Gallery app. However, if the problem still persists after doing this procedure, then you have no other option but to do the master reset.

Step 4: Clear the cache and data of the Gallery app

Just before you reset your device, make sure you try to reset the Gallery app first since the error explicitly mentions the app. Clearing the app cache and data will bring it back to its default settings and most of the time app problems can be fixed by this very simple procedure. Here’s how…

  1. From the Home screen, tap Apps icon.
  2. Find and tap Settings, then touch Applications.
  3. Find and touch Gallery.
  4. Touch Storage.
  5. Tap Clear cache.
  6. Tap Clear data, then OK.

If this doesn’t fix the problem, you really need to do the reset.

Step 5: Perform master reset on the Galaxy Note7

This must be the last procedure you need to do. For a brand new phone like the Note 7, there’s no point in doing further troubleshooting if the problem can’t be fixed by the reset. But if this is the case for you, then you should immediately request a replacement.

For those who want to do further troubleshooting, here’s how you effectively reset your phone:

  1. Backup your data and files saved in the phone’s internal storage.
  2. Remove your Google account to deactivate the anti-theft function of the phone.
  3. Turn off your Samsung Galaxy S7 Edge.
  4. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  5. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  6. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  7. Using the Volume Down button, highlight the option ‘wipe data / factory reset’’ and press the Power key to select it.
  8. Press the Volume Down button a few times to highlight ‘Yes — delete all user data’ and press the Power key to select it.
  9. It may take a few seconds to complete the reset so just wait.
  10. Once completed, the option ‘Reboot system now’ must be highlighted, so press the Power button to restart your phone.
  11. The Note 7 will then boot up normally.

Other Situations

This is an important section because I want to include some of the situations that may also occur or result to the same error– “Unfortunately, Gallery has stopped.”

  • For instance, there are times when the Gallery app crashes when the Camera app opens. Both of these apps are connected. In fact, they work side-by-side; the moment the camera snaps a picture or records a video, the Gallery app will immediately manage the files. Therefore, if the Gallery crashes when the camera is used, you should first troubleshoot the Gallery app then then camera app.
  • Should the app crashes after an update, you must first clear its cache and data and if that fails, wipe the cache partition.  These two procedures alone are more than enough to fix this problem.
  • There are also times when the Gallery crashes every time a picture is shared or sent. When this happens, the problem is with the app that’s trying to share or send the picture. You must clear the app’s cache and data as well and if it’s a third-party app, uninstall and reinstall it.

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