,

Fix Samsung Galaxy Note 7 “Unfortunately, Camera has stopped” and “Warning: Camera failed” errors [Troubleshooting Guide]

  • Understand more about the “Unfortunately, #Camera has stopped” error on your #Samsung Galaxy Note 7 (#Note7) and learn how to troubleshoot your device if it occurs.
  • Understand why the error “Warning: Camera failed” occurs and learn the ways to troubleshoot your device if it happens.

 

Galaxy-Note-7-camera-stopped

Apart from reports that the new Samsung Galaxy Note 7 may explode or catch fire during or after charging, some owners also reported to have encounter errors like “Unfortunately, Camera has stopped” and “Warning: Camera failed” the moment they open the camera app to take some pictures.

In this post, I will tackle these two error messages and provide some troubleshooting procedures you may use to fix them. The first error can be just a minor app issue while the second one can be a problem with the hardware. We won’t know for sure what the problem with your phone is if we won’t try to troubleshoot it.

So, read on to understand more about these error messages and learn how to fix each one of them. If you have other issues with your device though, make sure you visit our Note 7 troubleshooting page for we have already started supporting this device. We may have already addressed your problem and provided solutions for it especially if the issue is common. If you need further assistance, you can always contact us by completing our Android issues questionnaire.

Troubleshooting “Unfortunately, Camera has stopped” error on Galaxy Note 7

As I said earlier, this error message can be just a problem with the app itself. Obviously, it speaks of the Camera app that crashed or stopped working for some reason. The rule of thumb is when an error messages speaks of a specific app, troubleshoot the app itself and that’s what we’re going to do here so try to follow the steps below:

Step 1: Reboot your phone

Don’t just jump into more complicated troubleshooting procedures, instead, try the simpler ones first especially if it’s the first time this error pops up.

A reboot might be able to fix this issue because if it occurred without apparent reason, it might be just a glitch in the system or app.

Step 2: Boot your phone in safe mode

This is to isolate the problem; you would know if one of the third-party apps is causing the problem or if it’s a problem with the Camera app itself. It is imperative you determine if it’s a problem with the pre-installed app or not so that you will know what to do next. Here’s how you boot your phone in safe mode:

  1. Turn your Galaxy Note 7 off.
  2. Press the Power key and hold it past the screen that shows the model name of the device.
  3. When Samsung logo appears, release the Power key and immediately press and hold the Volume down button.
  4. Continue holding the Volume Down button until the device successfully booted up.
  5. Once you see “Safe mode” on the bottom left corner of the display, release the Volume Down button.

If the error still pops up in safe mode, it means that the problem is probably with the app or the firmware, otherwise, you need to find the third-party app that’s causing the problem and either disable or uninstall it.

Step 3: Clear cache and data of the Camera app

Do this if the problem still occurs in safe mode. This will delete all caches of the app as well as reset it to its default settings. More often than not, this procedure can fix minor app problems like this one (if it is indeed a minor app problem).

  1. From the Home screen, tap Apps icon.
  2. Find and tap Settings, then touch Applications.
  3. Find and touch Camera.
  4. Touch Storage.
  5. Tap Clear cache.
  6. Tap Clear data, then OK.

Step 4: Backup your files and data and reset your phone

If deleting the cache and data didn’t fix the problem, then the one sure fire way to fix it is by doing a reset. I am sure factory reset will fix the issue so that should be the next thing you need to do but make sure you backup all your data and files as they’ll all be deleted:

  1. Backup your data and files saved in the phone’s internal storage.
  2. Remove your Google account to deactivate the anti-theft function of the phone.
  3. From the Home screen, tap the Apps icon.
  4. Find and touch Settings.
  5. Go to Cloud and accounts.
  6. Touch Backup and reset.
  7. Tap Factory data reset, then Reset device.
  8. If you have turned on the screen lock, enter your PIN or password.
  9. Touch Continue.
  10. Touch Delete All.

If by any chance the factory reset failed, then do the master reset:

  1. Backup your data and files saved in the phone’s internal storage.
  2. Remove your Google account to deactivate the anti-theft function of the phone.
  3. Turn off your Samsung Galaxy S7 Edge.
  4. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  5. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  6. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  7. Using the Volume Down button, highlight the option ‘wipe data / factory reset’’ and press the Power key to select it.
  8. Press the Volume Down button a few times to highlight ‘Yes — delete all user data’ and press the Power key to select it.
  9. It may take a few seconds to complete the reset so just wait.
  10. Once completed, the option ‘Reboot system now’ must be highlighted, so press the Power button to restart your phone.
  11. The Note 7 will then boot up normally.

Troubleshooting “Warning: Camera failed” error on Galaxy Note 7

When you open the Camera app, the sensor initializes and gets ready to take a shot and this happens in a second or less. Now, if the app can’t successfully load, you might encounter the error above or the app closes as soon as it opens. On the other hand, if the sensor failed to initialize, you might get the “Camera failed” error, although it doesn’t necessarily mean that’s the only problem if you get that error…there could be more. To troubleshoot this problem, here’s what you’re going to do:

Step 1: Restart the phone in safe mode

Yeah sure, it’s a camera issue but it’s more of a hardware problem than an app issue. You need to boot the device in safe mode to put it in diagnostic state wherein only pre-installed apps and services are running. If the camera app and sensor works in safe mode, you need to reset your phone to know how serious the problem is.

Should the error occur after the reset, then you might be looking at a sensor problem. Needless to say, you need to have the phone replaced.

Step 2: Wipe the cache partition

Do this if the problem occurred out of the blue without apparent cause. Sometimes system caches get corrupted and may affect the functions of some hardware. Try to do this and see if the problem still persists:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down button, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  6. Use the Volume Down button again to highlight ‘yes’ and press the Power key to select.
  7. It may take a few seconds to completely wipe the cache partition so wait a little.
  8. Once completed, the option ‘Reboot system now’ must be highlighted, so press the Power button to restart your phone.
  9. The Note 7 will then boot up normally.

Step 3: Reset your phone

If the second step failed, then a reset is necessary before you can decide to bring the phone back to the store and have it checked and/or replaced.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.