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Does dropping a Galaxy S7 Edge voids the Samsung warranty? other issues

Welcome to yet another #GalaxyS7 post. In this article, we cover 6 different problems that were submitted by some members of Android community. We hope this will be another reference for those looking for solutions to their own Galaxy S7 problems.

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These are the specific topics we are discussing today:

  1. Galaxy S7 Edge showing a black spot on the screen after an Android update
  2. Galaxy S7 Edge screen turns green and keeps on flickering
  3. Galaxy S7 Edge screen is cracked after a drop | Does dropping a Galaxy S7 Edge voids the Samsung warranty?
  4. Third party messaging apps on Galaxy S7 won’t split long SMS messages
  5. Galaxy S7 won’t connect to Wi-Fi | Galaxy S7 won’t play music when connected to Wi-Fi
  6. Galaxy S7 email app does not have search option per folder

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 Edge showing a black spot on the screen after an Android update

Hey, I have the new Samsung Galaxy S7 Edge and there have been some issues since the latest software update (2 weeks or a bit more ago). First, there is a black spot on the right edge (a small black circle) it’s always there no matter what I do.

Second, when I unlock my phone, there is a small flickering on the display as if there should be a notification, but there is none. It shows up for a second and then disappears. It happens when I press the power button or the home button and only when the phone is locked. I really have no idea what to do and the service staff has also no idea what it could be. I believe its connected with the latest update. Any ideas on how to solve it? — Mery

Solution: Hi Mery. To troubleshoot the first issue, try booting the download mode. This will allow you to check if the black spot to the edge is a screen issue or software in nature since download mode is different from normal mode and runs in a different software environment. To do that, follow these steps:

  • Turn off your Samsung Galaxy S7.
  • Press and then hold the Home and Volume Down keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Down keys.
  • Wait until the Download mode screen appears.

Again, if the black spot shows in the same spot while download mode is on, then you have a hardware problem. Call Samsung for repair or replacement. If the black is absent though, that’s an indication that the new update is to blame. Do a factory reset to try to fix the problem. This may also fix the second issue. Here are the steps on how to do a factory reset:

  • Turn off your Samsung Galaxy S7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

Problem #2: Galaxy S7 Edge screen turns green and keeps on flickering

Hi. my S7 Edge is 37 days old and today i noticed the rest screen time had turned green. When i tried to use my phone it had started flickering slightly. Within 30 mins my phone was switching from a flickering screen to a black one. I’ve tried all the reboots including in safe mode except a factory reset. I have notice the top of my phone has been getting very hot whilst on charge even with fast charge off. I’ve also seen a all speckled purple screen during the reboot. Is the a problem samsung are aware of? Will they change the phone? I feel devastated. I’m in a two year contact with a phone days over being a month old and it’s not working. — Zara

Solution: Hi Zara. There’s really nothing much that we can do to help given the scarcity of information you provide here. The general rule of thumb when troubleshooting a smartphone though is this: if the current symptoms you’re experiencing comes after dropping the device from a height or exposing it to heat or moisture (water), then don’t waste your time doing any software troubleshooting. You must find a way to have the phone checked for possible hardware problem. You may even need to have the device replaced.

However, if you haven’t dropped the phone before, or if it didn’t see water or exposed to heat at all, then the most likely issue is software. Do a factory reset, observe the phone for 24 hours without apps, and check if there’s any difference. Keep in mind that Android operating system may encounter a conflict with incompatible or bad apps. Make sure that you don’t install any app during the observation to see if one of the currently installed apps is the culprit.

Doing a factory reset also forces the phone to revert all software settings to default. If the screen issue is caused by a firmware glitch, factory reset should delete it.

When it comes to unit replacement, some criteria must be met. As long you did not tamper with the hardware or software and no visible proof that you misused the phone (like dropped it or wet it in water), there’s high likelihood that Samsung will replace the device for free. Keep in mind though that even a small scratch may be considered misuse by an inspecting Samsung employee so the chance of having the device replaced depends on how it appears now.

Problem #3: Galaxy S7 Edge screen is cracked after a drop | Does dropping a Galaxy S7 Edge voids the Samsung warranty?

I dropped my S7 edge and it’s gorilla glass cracked a bit on left edge but I was working perfectly. But after a month of it some green lines appeared on it while I was on a call and screen flickered with green color whenever I unlocked it. and after nearly an hour whole display showed disoriented colors but touch was working fine and whenever I turned it to full brightness with auto enabled it showed everything fine.  after some time everything turned to those disoriented colors and now only black and white screen flickers and nothing else shows up. I am sure it’s not software issue…so can you please tell me if it is because of drop or not (I guess no because it’s after a month) and can you tell if I can get it covered in warranty. Thanks. — Vinit

Solution: Hi Vinit. Hardware damage from a drop or water exposure may take some time to develop. The drop may have impacted some solder points initially and only now did the issues due to poor connection or shorting started to appear. A hit hard enough and in the right place can loosen internal components from the board but may not necessarily result to immediate malfunction. As time goes on, that loosely connected part can get damaged due to heat, or may in turn damage other components in turn. There’s no way of telling if an electronic device like a smartphone has been damaged after a drop unless a thorough hardware check is conducted. For average users, the only time they will know is when problems started to appear out of nowhere. In your case, the issue is rather obvious and the symptoms you describe are consistent with a bad screen. The issue may be limited to the LCD or the digitizer may also be involved. Whatever the true situation is, you must see to it that the phone’s hardware is examined properly.

If you did not drop the phone again or tried to modify the official software before the screen turned terribly bad, then the first drop may be the cause. The only way to fix your problem now is screen replacement. Since you did drop the phone and evidence is hard to ignore, Samsung will most likely charge you for the repair. Whether you intentionally dropped the phone or not, Samsung will consider it end-user misuse so you can’t expect them to repair this phone for free.

Problem #4: Third party messaging apps on Galaxy S7 won’t split long SMS messages

When using 3rd party party messaging apps, my phone will not split up long messages into separate texts messages (instead of sending as mms), unless I can specifically tell it to do so within the settings. If the app I’m using does not have the settings to specify how to send sms/MMS, and I attempt to send a message exceeding 160 characters, the message will fail. This is true for any app without these settings such as Hangouts, Facebook SMS and signal private messenger. I’ve already factory reset my device to no avail. — Danielle

Solution: Hi Danielle. Contact your wireless carrier and ask for direct assistance. The SMS functions of these mentioned third party apps still depends on your carrier’s network limitation. If you can’t find any settings within the apps themselves so they allow sending of more than 160 characters, then they are most likely set to the default 160-character limit employed by most carriers. There’s nothing in your phone or operating system that you can change to fix that.

Problem #5: Galaxy S7 won’t connect to Wi-Fi | Galaxy S7 won’t play music when connected to Wi-Fi

OK, so first off I have the S7, bought it a few months ago. About a month ago programs were glitching so bad, eventhough everything was updated. I cleared my phone of all the photos and videos and cleared up any other storage that wasn’t necessary. It worked a bit more smoothly, but then it stopped connecting to our Wi-Fi. It’s not the Wi-Fi, as my husband’s phone, laptop and iPad all connect without any issues. My phone connects ONLY to the 5G option of Wi-Fi. Which simply doesn’t work that well…anytime I try to run Pandora, Spotify or Google Play, it will play maybe 3 songs and then just stop…no amount of loading will play the next song until I skip or change stations. Also within the past 3 weeks my keyboard won’t pop up when it’s supposed to, and sometimes it won’t go away….I’m going to try the soft reset as soon as I clear it of all the photos/videos again and see what happens…but please! I need help. It’s so frustrating that I can’t connect or enjoyable listen to music. — Noniijoy

Solution: Hi Nonijoy. First, try to observe if something will change if you boot the phone in safe mode. While in this mode, all third party apps will be disabled. If one of them is causing this problem, the issue should not happen. Refer to the steps above on how to boot in safe mode.

If nothing will change, try wiping the cache partition. Here’s how:

  • Turn off your Samsung Galaxy S7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

If this won’t work either, don’t hesitate to factory reset the device.

Problem #6: Galaxy S7 email app does not have search option per folder

I just upgraded from a S6 to a S7 and have set up my business email through exchange. When I search in my email, it searches all folders and I cannot find a way to specify within which folder I want to search. I was able to search specific folders on the S6. The reason this is an issue: I get upwards of 400 emails a day. I need to move said emails from my inbox to the appropriate subfolder. Instead of being able to search inbox for a keyword, it searches everything and I have to hunt and peck for the items in my inbox through a field of emails that I already moved. Is there a way to sort a specific folder (like inbox) instead of all folders? — Kathryn

Solution: Hi Kathryn. Features on stock apps can vary depending on the software version on your device. We checked our own Galaxy S7 here and we can search by folder so the difference may be caused by the specific firmware running on your phone. Try to see if the current email app can be updated to see if that will bring additional features. If the app is already updated at this time, contact your carrier and see if their developer team can do something about it. Otherwise, simply find another third party email app that will give you the setting you need.

 


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