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Sprint Galaxy S5 won’t send SMS after Marshmallow update, other issues

We’ve been supporting the #GalaxyS5 for almost 2 years now but we can say we are yet to see all issues related to it. We continue to receive new problems from time to time. Some of these issues are mentioned below.

s5

Here’s the complete list of issues we cover today:

  1. Galaxy S5 bootloop issue
  2. Galaxy S5 screen goes blank | Galaxy S5 black screen issue
  3. Galaxy S5 delayed notification problem after update installation
  4. Verizon Galaxy S5 MMS not working when on T-Mobile network
  5. Galaxy S5 on Sprint network won’t send SMS after Marshmallow update

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S5 bootloop issue

* The phone is not rooted and no root attempt was being made

* I can’t boot phone into recovery mode. It boot loops continuously. When I hold down UP volume, Power and Home buttons it shows the top-left corner blue text about booting into recovery but then it goes black and starts booting again.

* There was ONE time last night where it stopped at the recovery screen and I was ready to set to factory defaults and the battery died and the phone went dead. Since then it’s been boot-loop period.

* When I hold down DOWN volume, Power and Home buttons it shows the “Downloading… Do not turn off target!!” screen but freezes there forever

I suppose it’s behaving like the wrong firmware is flashed on the set but unless someone was hacking my phone while I was using it this didn’t happen.

I’ve read several articles that dance around my issue but I can’t find one that talks about my specific circumstances. — Brian

Solution: Hi Brian. The causes of your issue can range from a simple bad Power button, a corrupted bootloader, to a hardware error. Most of the time though, an average user will be unable to identify the exact cause unless because a thorough hardware check is needed. The general rule of thumb when it comes to troubleshooting an issue like this is to try limited software troubleshooting, which basically revolves around checking if the phone can boot in other modes. Since you’ve confirmed that restarting in both recovery and download modes are not working, the only other thing left for you to do is to go on safe mode. If this won’t work still, you must seek the help of a professional who can physically check the device.

For reference, here are the steps on how to boot your S5 to safe mode:

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S5′ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

Remember, if your phone still fails to boot, find a way to have it repaired or replaced.

Problem #2: Galaxy S5 screen goes blank | Galaxy S5 black screen issue

i was using Snapchat on 27 July around 11am, 2016 and my phone hang. i pressed the lock button and it went black but didn’t come back on. i removed the battery and the phone turned on but the screen was still black. i continued restarting the phone but it didn’t come on. it later came on around 5pm and the first thing i saw was Truecaller isn’t responding and i uninstalled it. Since then if i press the lock button, the screen goes blank and won’t come on until after 20-30 mins later and when it comes on the screen moves on its own, hangs and the keyboard dances. when i restart the phone it will be black and sometimes it comes on and shows the S5 message in 2 different places and the half below black and white (like when TV channels arent showing). i don’t know if it a software issue, but a night before, i downloaded one file mistakenly which i have deleted. Please help. thanks. — Bisi

Solution: Hi Bisi. To know if the problem is a bad hardware, try booting your phone in Recovery mode first. If it’s the screen that’s not working properly, you should see the same symptoms while in Recovery mode. Here are the steps on how to boot your phone in this mode:

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Continue Holding These Three Buttons Until You See Some Blue Text and/or the Display Flickers
  • Let Go of These Three Buttons When You See the “Recovery Booting…” Text at the Top
  • Wait Until the Galaxy S5 Boots Into the Recovery Mode

Since Recovery mode is a different environment than normal mode, a difference in how the screen behaves should indicate if the issue is isolated to the screen only. In that case you should have the phone checked by Samsung or a qualified technician for potential repair scenario.

In the event that the screen works normally if the phone is in recovery, there’s high likelihood that there’s an operating system glitch or a third party app causing the trouble. You should do the basic software troubleshooting that we usually provide to fix the problem.

Boot in safe mode. The first software troubleshooting that you want to try is booting your phone in safe mode (steps provided above). Safe mode is a different state of your device wherein you can securely uninstall apps, remove bugs, and observe how your phone behaves for some time. Safe Mode is usually recommended when an S5 encounters problems like freezing, random reboots, connection difficulties, etc. It is more useful in troubleshooting which app is causing problems by forcing the S5 to run only the original apps provided by Samsung or your carrier. Third party apps installed on the phone will not load, thus, it is very helpful in narrowing down the source of the problem. If the screen problem continues even when in safe mode, continue to the next step.

Wipe the cache partition. Sometimes, an Android phone’s system cache can get corrupted. Making sure that your S5 only uses a fresh system cache may help fix the problem. This is done by deleting the existing system cache so that the phone will be forced to create a new one. To do that, here are the steps:

  • Turn off your Samsung Galaxy S5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy S5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Restore software settings to default. Finally, if nothing appears to change for the better, don’t hesitate to try factory reset. As the name suggests, this procedure will erase everything on your phone and bring all software settings to their factory state. If you haven’t created a back up of your personal data before the screen started to show the problem, there’s no way you can recover them after a factory reset. Refer to the steps below on how to do a factory reset on an S5.

Have the phone repaired or replaced. If the three software procedures won’t change anything, find a way to have the phone checked, or better still, replaced.

Problem #3: Galaxy S5 delayed notification problem after update installation

So I recently had the update…phone has been acting weird, although I haven’t found an article listing my issues yet. At first I noticed that Whatsapp wasn’t telling me that I had messages. I would open the app and all of a sudden the phone would remember to tell me that I had a bunch of messages from so and so. This doesn’t happen all the time, it’s kinda random. Facebook has a similar issue where the phone won’t buzz or give me a notification sometimes, then I’ll notice the app itself has the little 1 in a red circle telling me there is a notification (this has happened while having the phone in my hand being actively used, so there is no way I simply missed the buzz/notification message). Again though, sometimes I get the notifications, sometimes I don’t. Then this morning, the kicker.  The same thing happened with my alarm (sleepbot)! I woke up 45 minutes after my alarm, and when I opened the app to check if I had set it, immediately it remembered and started ringing at me. Yet the alarm has worked other times since the update. I have no idea what to make of this behavior but it’s incredibly frustrating. — Mike

Solution: Hi Mike. If this issue started happening coincidentally after an update, the best thing that you want to do first is to wipe the cache partition (steps provided above). If that won’t fix the problem, do a factory reset. Here are the steps:

  • Turn off your Samsung Galaxy S5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy S5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem #4: Verizon Galaxy S5 MMS not working when on T-Mobile network

I got a Walmart family plan SIM runs off T-Mobile. I have Verizon Galaxy S5 that I am using I needed and SIM card and stuff so my dad got me the starter kit and put me on his plan, the Walmart family plan. I’m able to use the Internet and everything but I’m still having problems with MMS messaging. I can’t send picture messages or receive them.

I went into settings and changed the APN to T-Mobile and all that but still don’t seem to me working. Can you help me?

Also could you maybe tell me how that set up should go to make sure I have it right since I have to change those settings? I mean I got the Internet to work just not the mms, specially cause I send long messages.

Also lol and they turn into MMS message they won’t send either so I have to send part of the message then another. I can’t just send one whole, one, or any photo. Could you please help and email me what I should do? I just want my phone to work like it should for once. Thank you. —  Deanna

Solution: Hi Deanna. There are a number of reasons why MMS won’t work in a phone. The following are some of the common factors that prevents MMS from working properly:

  • poor signal reception
  • phone needs a reboot
  • messaging app inbox is almost/already full
  • MMS configuration is not set
  • network setup is incorrect (this includes APN settings and other network-related settings)

The last two factors in this list can only be checked together with your carrier so we suggest that you work with T-Mobile for resolution. Only T-Mobile can provide you with the correct APN settings for your particular model as well as ensure that MMS feature is allowed on your account.

In some cases, the running operating system may prevent MMS settings from working even if set properly. This is due to the fact that firmware of some carriers may not be fully compatible with another carrier’s network setup. Verizon phones are notoriously difficult to modify as their firmware tamper protection feature is more robust than others. We can’t be 100% sure on this but this may be the reason why MMS is still not working on your end even after you’ve configured APN to T-Mobile. Make sure that you let T-Mobile know about the problem so they can provide you with a solution.

Problem #5: Galaxy S5 on Sprint network won’t send SMS after Marshmallow update

I am with Virgin Mobile USA (Sprint Network), and I recently updated my OS to Marshmallow 6.0.1. Since then, I am not able to send SMS messages; however, I can receive them. I can also access online content using mobile data. I am using the standard Messenger app that came with the phone. I have done a clear cache partition, followed by a factory reset, making sure not to reinstall any backup info from previous devices when prompted. I purchased my phone via Ebay months ago, and it did not come with a SIM card, but I was still able to access the internet through mobile data (only 3G though), as well as send text messages, so I never called Virgin Mobile to order one. Now after this update, sending texts are not possible, giving me the error message “Message not sent. Message saved. Please try again later (425).” — Thank you for your time and attention. — Todd

Solution: Hi Todd. Like Deanna above, we highly recommend that you contact your network service provider in order to fix the problem, especially since factory reset did not change anything. An issue like this can be due to many things including carrier-specific ones. Below are potential causes of an Android phone failing to send SMS:

  • On-going network outage
  • Poor signal reception
  • SMS not enabled on account
  • Insufficient funds (if you’re on prepaid setup vs postpaid)
  • Message center number has changed
  • Call Barring is active (can be disabled with help from your carrier)
  • Fixed Dialing is enabled  (can be disabled with help from your carrier)

Since you’re on a CDMA network, you can’t check if this is an account/SIM-related issue because you are not using a SIM in the first place. The only other step that you can try on your end is to ensure that the phone registers the correct Message Center number. This can only be done by calling your carrier and asking them for the correct number. If your phone already has the correct message center number, the problem must either be on your account or network. Either way, your carrier should help you fix it.

 


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