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Samsung Galaxy S6 Screen Has Gone Black Issue & Other Related Problems

One of the outstanding features of the #Samsung #Galaxy #S6 is its  5.1 inch Super AMOLED display with a resolution of 1440 x 2560 pixels. This high number of pixels makes the phone render images with better detail making it very useful for various multimedia purposes. While the display of this phone is outstanding there are cases where certain issues can screen issues can occur. In this latest installment of our troubleshooting series we will tackle the Galaxy S6 screen has gone black issue & other related problems. Listed below are the necessary troubleshooting steps for the various screen related issues that we have received from our readers.

Samsung Galaxy S6

If you own a Samsung Galaxy S6  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

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S6 Screen Has Gone Black

Problem: My son dropped his S6 Active and the screen has gone black. Cracks can be seen under the outer glass. Can we replace just the inner and outer glass or should the digitizer be replaced also? Even though we can’t check, it appears the phone works normally otherwise with a vibration being felt when trying to reset the phone.

Solution: For the Samsung Galaxy S6 and its variants the screen is fused to its digitizer which means that of one of them gets damaged you will also need to replace the other. You will be able to get a display assembly ( screen with digitizer) for around $250 and you can even do the replacement yourself if you follow some of the tutorial online.

S6 Screen Is Black After Phone Dropped

Problem: I dropped my phone and now it won’t turn on. It wasn’t a heavy drop, it fell onto carpet. The screen is black and there is a blue light in the top left. I tried to reboot my phone and the screen flashes for a split second then goes. Nothing works. I’m guessing my screen is broken?

Solution: Try charging the phone first to make sure that this isn’t a power related issue. Turn on your phone after 20 minutes of charging while the phone is still connected to its charger. If the screen is still black then the next step is to check if the phone software has anything to do with this issue. Try starting the phone in recovery mode. If the display works in this mode then I suggest you do a factory reset. Take note that this will delete your phone data.

If the above steps fail then you should bring your phone to a service center and have it checked. There might be some connectors that  got loose when the phone was dropped or it’s also possible that the screen got damaged.

S6 Not Responding To Touch

Problem: My galaxy s6 has had water damage. I bought it second hand off a family member knowing this. It seemed to work fine but after a few weeks I’m finding that there are some spots on the screen that will not respond to touch. Mainly in the middle and top corners. Would be greatly appreciated if someone could let me know the easiest and cheapest way to solves this issue. Thanks in advance.

Solution: This issue is usually caused by a faulty digitizer. Does your phone have a screen protector installed? If it does then try taking it out. You should also check if the phone software is causing this problem by backing up your phone data then doing a factory reset. Once the reset is complete do not install anything in your phone yet. Try to check first if the issue still occurs. If it does then you need to bring the phone to a service center and have it checked. It’s possible that you will need to have the display assembly replaced since the digitizer is fused to the screen of the phone.

S6 Flickers Under Direct Sunlight

Problem: When the phone is under direct, heavy light, like bright indoor lighting or bright Sun, the screen brightness flickers as if the auto-dimming function is being rapidly triggered. This behavior occurs even if auto-dim is disabled

Solution: Usually if the phone flickers under different lighting conditions this is the adjustment that it is making when the auto brightness is set. Since you mentioned that you have turned this feature off then either there is something wrong with the sensor or the phone software.

Try starting the phone in Safe Mode then check if this same issue occurs. While the phone is in this mode only the preinstalled apps are allowed to run. If the problem doesn’t occur then it could be caused by an app. Find out what app this is and uninstall it.

If the screen still flickers in Safe Mode then the next step is to do a factory reset. This will restore the phone software to its original condition. Make sure to backup your phone data before doing this.

If the above steps fail to fix the issue then you should bring your phone to a service center and have it checked.

S6 Unresponsive After Marshmallow Update

Problem: Unfortunately I did an update on my s6 so is now on Marshmallow. Since then the screen doesn’t come on straight away, it takes a lot of presses on power key to come on, it can take a while. Obviously I can’t take battery out as the s6 is sealed(bad design) so wondered if you could help at all. Thank you.

Solution: When the phone becomes unresponsive after a software update the issue is usually caused by old software data that got left behind. This old data causes a conflict with the new software version resulting in this issue. I recommend that you backup your phone data then do a factory reset to fix this issue.

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