The Note series of devices by #Samsung has always been known to be excellent models that come with several key innovations. The #Galaxy #Note4 for example is one such model that even if released two years ago is still quite popular today due to its powerful hardware as well as its constant software updates. A lot of people are using this phone as their daily driver as it is quite reliable. There are however instances when issues can occur on this device. This is what we will tackle today as we address the Galaxy Note 4 turns off automatically issue & other related problems.
If you own a Samsung Galaxy Note 4 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
Note 4 Turns Off Automatically
Problem: I’ve had my T-Mobile Samsung Note 4 for about 11 months. About a month ago I noticed that when the battery gets down to around 35% it will turn off and on by itself, over and over. The only way to stop the loop is to remove the battery. Prior to this I could use my phone until my battery reached about 5%. I backed up my data and cleared the cache partition. This did not help. I then did a factory reset. This did not help. It is still getting into a boot loop at around 35% and now the fast charge isn’t working as it should. Should I try a new battery or do you think I should take it into my local T-Mobile store and have it checked? Any insight you can provide will be greatly appreciated!
Solution: You should definitely try to get a new battery. If the battery that your phone is using is now faulty then it could cause this type of problem. If the issue still persists even with a new battery installed and since you have already performed a factory reset then I suggest you have the phone checked at a service center.
Note 4 Intermittent Charging
Problem: Hi, I have a Samsung note 4 and yesterday it started to where when I plug it in to charge it, it makes the noise like its charging and then makes the noise like I’ve unplugged it and then charging noise again, back and forth over and over the whole time and doesn’t charge it at all. I tried multiple other cords and it either does the same thing or doesn’t make the noise or charge at all. We are just trying to figure out if it’s the battery we need to replace or if it’s the charging port itself. Could you please help me!! I don’t know the android version.
Solution: When the phone charging constantly connects and disconnects the problem could either be caused by the charging cord the charging port. Since you already tried multiple other ports the next thing to do is to troubleshoot the charging port. Unfortunately, the only troubleshooting that can be done on your end for this port is to clean it. Use a can of compressed air or blow into it using a straw. Your aim is to take out any dirt or debris that could be present in this port and is causing this intermittent charging issue.
If cleaning the port fails to fix the problem then this port might already be damaged. I suggest you bring your phone to a service center and have this checked.
Note 4 Turns Off When Using Snapchat
Problem: My phone will work perfectly fine at all % charge Until i try to launch Snapchat The phone will launch snapchat and it will bring up the camera as it is suppose to do, i then slide to the right to view stories and the phone shuts off without warning and it will not turn back on unless i take the battery out and put it back in or plug it into charge and take it off again, the battery is around 80% when it shuts off and i have no idea why. i get no error messages and after i’ve reset the phone it turns on as normal. Why does it do this? and can i fix it?
Solution: There have been several reported cases where an Android device turns off when Snapchat is used. In most cases this is caused by the app itself, probably due to a glitch. Try uninstalling the Snapchat app then check if your phone shuts down. If it doesn’t then we have pinpointed the cause of the problem.
To troubleshoot the app do the following steps listed below. Move to the next step should the issue still occur.
- Uninstall Snapchat then download an updated version from the Google Play Store.
- Try using a new battery on your phone. The app might be a battery hog and the battery the phone has right now might not be able to provide the required power.
- To check if some glitch in the phone software is causing this problem backup your phone data then do a factory reset. Once the reset is done you should only install Snapchat then check if the issue still occurs.
Note 4 Takes Forever To Charge
Problem: I have a Note 4 and was not planning to update any time soon. Lately though it takes forever to charge and when I plug in the charger that came with the phone, am getting a message saying I would get better results and would charge faster if I used the charger that came with the phone. Huh? It is the one that came with it. Any ideas? I must have 10 different chargers in the house so do not want to go get another one.
Solution: When you notice the charging time of your phone increasing the usual culprit is the battery. Before getting a new battery though you should consider checking other factors first that could contribute to this problem. Perform the following troubleshooting steps below then check if the issue still occurs after performing each step.Move to the next step if the problem still occurs.
- Clean the charging port of your phone. Sometimes dirt or dust that could be in this phone could interfere with the charging process. Use a can of compressed air or blow into the port using a straw to clean it.
- Try using a different charging cord. This cord gets easily damaged especially if it is constantly coiled or bent and the cord you are using might be damaged.
- Check if the phone software is causing this problem by backing up your phone data then do a factory reset.
If the above steps fail to fix the problem then you should proceed with getting a new battery.
Note 4 Not Turning On After Getting Wet
Problem: Hi so I recently like one day ago, dropped my phone in the pool and I put it in rice to dry it out for an hour and after 6 hours later, I again put it in the rice to dry overnight. After that day, I put back all the compartments and charged it and it seemed to charge from 0% and when I try turning it on, it turned off again. And then I put in rice again and charged it again but now it only has that charging symbol on the screen and there’s no light or anything. I’m keep charging it right now but there seems to be no change..What do I do?
Solution: Water and electronic components don’t go well together. When the come into contact with each other while power is running on these components it usually causes a short circuit which often times fries the component. Since the phone got wet then there’s a big possibility that this problem is already hardware related. You can troubleshoot this problem by getting a new battery then check if the new battery resolves the issue. If the problem still remains then I recommend you bring your phone to a service center and have it checked.
Note 4 Switches Off Automatically
Problem: My phone is switching OFF few times per day. Sometimes is ON automatically, but many times stays OFF. I’m pressing three buttons: Right, Bottom and left to restart. After restarting I’m pressing Left volume down. This cellphone was send to Samsung Johannesburg for repair but after three weeks it does switch OFF again. This cell phone doesn’t switch OFF when “Flight mode” is selected. Please let me know how may i solve the problem?
Solution: You should try to check first if the phone software is causing this issue by following the troubleshooting steps listed below. Move to the next step if the problem still occurs.
- Wipe the cache partition of your phone from the recovery mode.
- Check if an app is causing this problem by starting the phone in Safe Mode. In this mode only the pre-installed apps are allowed to run. If the issue does not occur in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
- Backup your phone data then do a factory reset.
- Try using a new battery.
If the problem still occurs then you should bring your phone to a service center and have its hardware checked.
Note 4 Not Charging
Problem: Was charging phone, adaptor smelling burnt and phone stop charging and tried charging with computer without adaptor smelling but phone still not charging.
Solution: If you smell something burning when you charged the phone then a circuit may have shorted. For safety purposes I recommend that you have your phone checked at a service center.
Note 4 Turns Off With Battery Power Remaining
Problem: Hi there i have a galaxy note 4 and it has been suddenly dying without reaching 0%. The first occurrence it died at 15% and i turned it back on to be greeted with 1% battery then dying. 2nd occurrence it died at 32% and my 3rd it died at 40% my phone has a sd card, and i’ve been occasionally using a case charger which isn’t the best quality
Solution: This problem could either be caused by the phone software or by the battery. Try backing up your phone data first then do a factory reset. Once the reset is done do not install anything in your phone yet. Try to check first if the issue still occurs. If it does then you should get a new battery.
Engage with us
Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.