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Samsung Galaxy Note 4 Shuts Down Randomly Issue & Other Related Problems

The #Samsung #Galaxy #Note4 is one of the older generation Android devices that’s still being widely used today. Released in 2014, this device is already two years old and is still considered as a solid choice for people looking for a phone that performs well. While it can’t beat the latest high end models that have been recently released it can still deliver a good user experience. There are however instances when issues can occur on this device. One such issue which we will tackle today is the Galaxy Note 4 shuts down randomly issue & other related problems. We have gathered several issues of this nature sent to us by our readers and have addressed them below.

Samsung Galaxy Note 4

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Note 4 Shuts Down Randomly

Problem: Samsung Galaxy Note 4; Will charge up to 100%, but then will shut down randomly once reaching around 30-33% of battery life. Removed battery and held down power button for 10 seconds to clear RAM. Still shut down and attempted to restart, then shut down again. Booted phone in Safe Mode and didn’t even get past the lock screen before the phone shut down again. Considered that the battery was faulty, but want to ensure that it isn’t a hardware or system malfunction first before replacing the battery. Phone is barely 2 years old.I don’t actually know what version my galaxy is, but I am going to assume it is the Nougat Version 7. I am unable to currently check the version as my phone keeps shutting down.

Solution: The latest software version for the Note 4 is Marshmallow so if you have been updating your phone regularly then this might be the software version your phone is running on. Going back to the problem what you can do is to check if the a glitch in the phone software is causing this. You need to start the phone in recovery mode then do a factory reset from here. Take note that you will have to backup your phone data before doing this.

If you haven’t backed up your data yet then try doing it by connecting your phone using a USB cord to a computer with Kies or Smart Switch running. Do the backup using the software.

If the issue still occurs even after the reset then you should consider getting a new battery.

Note 4 Intermittent Charging

Problem: Hi, I have a Samsung note 4 and yesterday it started to where when I plug it in to charge it, it makes the noise like its charging and then makes the noise like I’ve unplugged it and then charging noise again, back and forth over and over the whole time and doesn’t charge it at all. I tried multiple other cords and it either does the same thing or doesn’t make the noise or charge at all. We are just trying to figure out if it’s the battery we need to replace or if it’s the charging port itself. Could you please help me!! I don’t know the android version.

Solution: Since you have already tried using different charging cords then the most likely cause of this issue is the charging port. Try cleaning the charging port using a can of compressed air or by blowing into it using a straw. Make sure no dirt or debris is in this port. Once you have made sure that the port is clean try checking if the issue still occurs. If it does then you need to have the port checked at a service center. It’s very likely that this needs to be replaced.

Note 4 Not Fully Charging

Problem: I just bought this samsung galaxy note 4 phone from a private seller though it’s UK used. First, when charging it seems to get stuck at around 76%. It can be plugged in for hours and stay at 76%. I can’t always get it to charge above 76%, but when I can it requires unplugging the charger and then plugging it back in. I’ve tried calibrating the battery, but this proves difficult when I can’t get a full charge. The battery looks fine (no bulging or leaking or anything abnormal looking) even when i put it off, but I just can’t seem to get this to work consistently. When I use the phone it seems to discharge by a series of sudden drops in charge that don’t seem to correspond to how heavily the phone is being used. Overall the discharge is quicker than it should be be. Also when I am using my phone while it’s charging it would not move beyond that particular percentage,I have tried changing the battery still it’s the same fault also I have tried different original Samsung chargers. pls what else can I do? It has not charged to a 100% except once.

Solution: Since you have already tried using different batteries in your phone then I suggest you check if the phone software is causing this issue. There are cases when corrupt data or even a third party app installed in your phone can cause this problem. Backup your phone data then do a factory reset. Once the reset is done do not install anything in your phone yet. Instead, try to check first if the issue still occurs. It’s very likely that the problem will disappear after the reset.

Note 4 Turns Off Randomly

Problem: Phone started turning off about a month ago. (randomly?) Possibly after OS update or app update. Sometimes when turning back on, it stops at ODIN screen saying mmr_read failed. Usually have to pull the battery and let it sit before it will even attempt to turn on. After cache wipe, factory reset and new battery, I’ve found that the only sure method to prevent it from turning off is to keep the screen on. (Enable dev mode, enable keep screen on while charging, and keep it plugged in.) My screen has been on for several weeks, please help!

Solution: For this type of issue I suggest you try flashing your phone with its updated stock firmware file. This is to eliminate any possible corrupt software issue that could be causing this problem. Take note that you have to backup your phone data before flashing the phone data since this will be erased. Instructions on how to flash your device can be found at several of the popular Android forums online.

If flashing the phone software doesn’t work then this is most likely a hardware related issue already. I recommend that you have this checked at a service center.

Note 4 Battery Drains Quickly

Problem: Help. My galaxy note 4 are having problems. The battery is draining quickly. When it reaches the level of 50% and below it shuts down and when i turn it on, it shows 0%. It tried removing the battery and put it back and it shows 30% or sometimes below 30%. At this level, my phone doesn’t have any signal. Then after a few seconds, it shuts down again. I tried doing factory reset but still it drains quickly. What is really the problem of my note 4. I’m so worried because i bought this phone just last 2014 and i consider it new since i have this for almost 2 years only. i hope you can help me. Thank you.

Solution: If this phone has been with you since 2014 then the problem could be caused by the battery. This battery degrades as it is constantly being charged and used. If you haven’t replaced the phone battery for two years then I suggest you get a new battery.

Note 4 Not turning On After Getting Wet

Problem: Hi there. I just got my samsung galaxy note 4 phone wet, took the battery and the cards out and let it dry. I tried to turn it back on and connected it to the charger. The only thing I’m getting is the green light at the upper left corner but the phone wont turn on. What does this mean? i’ve tried everything to get my phone to dry and to hope that it will work again. But then again i’ve been having some problems with my battery so I’m hoping it’s just the battery. what do you think? thank you and hope to hear from you asap!

Solution: The bane of all electronic devices is water. Since your phone got wet then there’s a chance that some component inside the device got damaged. The risk of damage is increased if the phone is turned on when it got wet since this will cause a short circuit which damages some components. The only component that you can easily check in this case is the battery. If you have made sure that the phone is thoroughly dry then try using a new battery on your device. If the problem still occurs then bring your phone to a service center and have it checked.

Note 4 Not Completely Charging

Problem: Hi can u help me a week ago i bought Note 4 in used first 2 or 3 days it works gud but now i’m facing charging issue my note 4 won’t charge more than 87% and when i turn on my mobile data it starts charging without turning on mobile data my cellphone battery stays at 87 to 88% is there any way to solve this problem? I cleared cache partition and tried to charge in safe mode too but still my battery stays at 88%

Solution: You should try to backup your phone data then do a factory reset. This is the best way to check if the phone software is causing this problem. Once the reset is complete check if the phone will now fully charge. If the issue still persist then try getting a new battery and replace the one your phone is using.

Note 4 Turns Off When Battery Low

Problem: My note 4, will die at 30%, sometimes it will even die on 50 or 60%. When it turns off I take out the battery and put it back on, then plug it on charger. When i plug it onto the charger it goes back to the battery percentage it died on

Solution: For this issue you should try to check if the phone software is causing the issue by backing up your phone data then doing a factory reset. If the issue still occurs then the next thing to do is to check if the battery is causing this problem by getting a new one.

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