Hello everyone! Welcome to another article that provides solutions to some #GalaxyNote5 issues. In this post, we discuss 5 other problems submitted by some members of Android community over the past few days.
Below are the topics we cover here today:
- Water-damaged Galaxy Note 5 is completely unresponsive
- Galaxy Note 5 won’t charge by wire or wireless
- Galaxy Note 5 not receiving SMS from Grubhub and unregistered contacts
- Galaxy Note 5 overheating and slow performance problems | Supported video formats of Google Drive
- Sprint Galaxy Note 5 LTE not working in China
If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.
When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
Hello! So I have a problem with my brother’s phone. He has a Samsung Note 5 (It’s not the original I think, it’s just a copy). A week ago, the phone fell in the water (not a lot of water, just a little) and my brother used hair dry, but he stopped when my sister told him, it’s not good to use it. He used it for just some seconds. And I tried to turn off the phone. Then in the screen the logo of the Android showed (the robot, that green thing) And it was like its stomach was open, and then we saw some Chinese stuff and the phone didn’t want to turn off. We putted in a bag full of rice for a night, then in the morning I tried to turn it on, but it didn’t respond, I tried even to charge it. But no response. I want to turn it on for my brother, I really wanna do this as a gift for him. Please answer me! I need your help. — Wissal
Solution: Hi Wissal. The worst thing that you can do with a wet or water-damaged smartphone is to turn it back on. Not only can it potentially lead to more hardware issues but doing so can surely fry the wet components as well. Electronics and water, obviously, don’t mix well. There’s no software trick that you can do to resolve problems due to water damage. Thus, the software tips that we provide in this blog will definitely not work in your case. We don’t know what your expectations are but this type of issue may only be resolved via repair. Frankly, even a good repair may not even save the phone anyway if water has affected critical or hard to replace parts.
We notice that you tried to put the phone in a bag of rice before turning it on again. The effort is good but it’s really not effective if you have a non-removable battery pack like the Note 5. First of all, you want to immediately remove the power source from the device (battery) to prevent it from shorting other components. The longer the battery stays inside a wet phone, the higher the chance of it causing more damage. We know that removing the battery of a Note 5 means tampering with the phone itself, which also means voiding the warranty, so it’s usually out of the question for most users. Not removing the battery immediately and leaving it connected until should have messed the phone to a certain degree so there’s really nothing that you can do much. Still, it doesn’t lessen the need to do it right away in any case. This is an important first step when dealing with a wet electronic gadget.
Another thing that you should note is the fact that leaving your phone in a bag of rice will only work if done so in an extended period. Overnight won’t do anything. Again, you have to remove the battery first and dismantle the parts that can possibly be separated from each other. Once you’ve done that, you must wash the parts in alcohol before drying them up. Afterwards, to ensure that no moisture is left, you must leave the disassembled components in a bag of rice for up to a WEEK at a minimum. This will ensure that the rice will absorb all moisture and that the parts are thoroughly dried. To be sure, leaving the parts in a bag of rice for up to 2 weeks is not unheard of.
Since you’ve not done the above procedures before turning on the phone again, you can assume that you are now dealing with a hardware problem. You can’t expect Samsung to fix the issue yourself so you must bring the phone to a good repair shop so they can check if there’s something that they can about the device at this time.
I have a Note 5 on Verizon. Software is completely up to date. About a month ago phone stopped charging on charger. Tried 4 different chargers including a new one. None of them worked. Examined port. No damage or corrosion. Purchased wireless charger. This worked. About a week later the wired charging worked fine. Now the phone stopped charging via wireless and will sometimes charge wirelessly. When placed on wireless charging it states that it’s charging for about 2-5 seconds and then says wireless charging paused. If I remove and replace I can eventually get it to charge. Seems to work better with phone turned off. I have soft reset multiple times and have wiped the cache partition as well. — Taylor
Solution: Hi Taylor. Like you, there’s no way for us to know for certain what the real deal here is so you must try all available troubleshooting for you. This will not only help you identify the problem, or give you an idea where the problem lies, but may also help you resolve the issue once and for all. When speaking of troubleshooting, we mean doing software solutions on your end like observing the phone in safe mode and after a factory reset, updating apps, updating the current Android version (if there’s an available update), or even by manually flashing a stock ROM. As a general rule, if you’ve exhausted all software troubleshooting, you can assume that hardware malfunction is to blame. You can then send the phone to a service center, preferably that of Samsung, or better still, simply find a way to have it replaced.
Boot the Note 5 in Safe mode
For reference, here are the steps on how to boot your Note 5 in safe mode:
- Turn off the phone completely.
- Press and hold the Power key.
- Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
- The phone will restart but keep the Volume Down button pressed.
- Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
- You may now release the Volume Down button.
Safe mode, also known as diagnostic mode, is a slightly different Android environment where you uninstall apps in case you suspect one of your third party applications is problematic. You can engage safe mode if you want to see a difference on how the phone behaves when not in normal mode. If the charging problem won’t go away even while your phone is in safe mode, you can rule out third party apps as the cause. On the other hand, if your Note 5 charges fine in both wired and wireless modes, then the next logical step to do is to uninstall third party apps until the issue is eliminated. Safe mode will not identify which app is the culprit so you have to remove apps until you notice that charging process is back to normal.
Wipe the phone clean thru Factory reset
Since you’ve already indicated that you’ve already wiped the cache partition, another good thing to try is factory reset. This is a more drastic form of troubleshooting since it involves deleting everything in the phone’s primary storage device. Make sure that you create a backup of your personal data before you factory reset the device.
Now, factory reset is only effective if the root of the issue lies on the firmware. If the charging issue is due to a third party application or hardware error, doing it will not have any effect on the issue whatsoever. It is worth doing in your case though, since we are yet in the process of isolating the problem. Ensure that you observe the phone for at least 24 hours after a factory reset so you will notice any difference. You don’t want to install anything or download anything during the observation period so refrain from re-installing your apps right away. To factory reset your Note 5, follow
- Turn off your Samsung Galaxy Note 5 completely.
- Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
- Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
- Once the Android logo shows, release both the Volume Up and Home buttons.
- The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
- Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
- When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
- The reboot may take a little longer to complete but don’t worry and wait for the device to become active.
Flash a stock firmware via Odin mode
Another worthwhile software procedure that you can do in your case is by replacing the current firmware (operating system version), especially if the issue happened after an Android update. We must emphasize though that manually flashing a firmware has its risks. For example, using a faulty USB cable may result to errors as not all data will be transmitted between the computer and the smartphone. Using an incorrect firmware version can also lead to problems like bootloop and random reboot. Manual firmware flashing is not usually recommended for average users by Samsung so you must look for a reputable guide online. You can use Google to do the job.
Submit the phone for repair or seek for replacement
As mentioned above, if the software troubleshooting procedures have been exhausted and the issue remains, you can assume that the issue is beyond your ability to fix. Call Samsung or find a shop that can do a full hardware check on your Note 5. If the phone is still under a replacement warranty, you might want to replace the phone instead.
Since I purchased the Galaxy Note 5, I stopped receiving texts from Grubhub when i order from them and from random people i work with that are not in my contacts but have shown me on their phone that they texted me and have the correct phone number. I do not know why when i do receive texts from others businesses and doctors that are not in my contacts, so i did not set an exclusive filter to my recollection. I would like to know that the restaurant received my order when i use Grubhub. I have fingers crossed now that my dinner is on its way. I have not had any issues sending messages. — Laura
Solution: Hi Laura. The first step that you want to do here is to ensure that your Messaging app is working and its settings reset to default. This can be done by clearing its cache and data. Here’s how:
- Open the Settings menu.
- Tap Apps (some versions may show Applications or Application Manager).
- Tap the Messaging app.
- Tap Storage.
- Tap Clear Cache, then Clear Data (in this order).
Tapping the Clear Data button will delete existing conversations of the app. Make sure that you create a backup of your SMS if you don’t want to lose them. You can do that by using Smart Switch or Kies.
Once you’ve cleared the cache and data of the messaging, observe the phone for some time to see the difference. The problem remains, try using another messaging app from Google Play Store.
You also want to let your wireless carrier know about the problem as there may be some network problems affecting your area or account.
The Grubhub issue may also be isolated to the app itself so we also recommend that you contact its developer so you can ask for direct assistance from them.
Problem #4: Galaxy Note 5 overheating and slow performance problems | Supported video formats of Google Drive
- Deleted nec apps off Note 5 believing them to be third party nonsense. They were necessary. Looked in Play Store, app, all. Did not see the apps.
- Uploaded videos (business) to Google Drive. The videos won’t play.
- Phone overheats way too much. I’m placing it in the fridge to cool.
- I removed 50% pictures, videos, files by placing it on a SanDisk dual drive, so, it has over 10GB memory. It should be faster than it is. Instead, it hesitates and lags. Doesn’t open web pages quickly either. I DO work it to tears, but I thought I could. It’s a Phablet, no? That was the whole point in getting it. I’ve removed the three or four cache cleaners, battery tender (drainers) I had on there. Thank you in advance for any and all assistance. — Janet
Solution: Hi Janet. First of all, if you’ve deleted critical or important files, apps, or services by mistake, the best thing that you can do to restore them is via factory reset. Doing so will ensure that your phone has all the basic apps and services. Refer to the steps above on how to do this.
For the second issue, make sure that the uploaded video files are not corrupted and the file format are supported by Google Drive. The following are the formats that Google Drive can play:
- .WebM files (Vp8 video codec; Vorbis Audio codec)
- .MPEG4, 3GPP and MOV files – (h264 and mpeg4 video codecs; AAC audio codec)
- .AVI (MJPEG video codec; PCM audio)
- .MPEGPS (MPEG2 video codec; MP2 audio)
- .FLV (Adobe – FLV1 video codec, MP3 audio)
Try playing the videos in a computer first to see if they work. If they won’t then those files are corrupted.
Your third and fourth points may be related and may be indications of on-going hardware problem. Make sure that you do a factory reset and observe the phone for at least a full day, without apps. This way, you can compare how the phone behaves when it runs a clean firmware version (after a factory reset) and current status. If lag and overheating are observable even after a factory reset and without your apps, that’s a clear sign that you need to find a way to have the phone replaced.
Hello there!! I recently got my phone unlocked by Sprint. I travel to China a lot and figured I’d get it unlocked and use a China Telcom SIM card. Before I got here I had a friend get me a SIM card. He got an 18GB data card. I didn’t need to make phone calls with it so i figured that would be fine. Turned off the phone, changed out the SIM card and powered the phone back on. Nothing happened. We double checked a couple things and it turned out that my Note 5 was missing a needed spectrum range. I know that wasn’t very detailed, but if you could check into it. oh! it was also something about my model number not being the right one for international/China Model number is: SM-N920P — Josh
Solution: Hi Josh. The SM-N920P model uses the following frequency or bands:
- 4G FDD LTE: B2(1900), B4(AWS), B5(850), B12(700), B25(1900), B26(800);
- 4G TDD LTE: B41(2500)
The Chinese carrier you’re on must be using any of these bands in order for mobile data (LTE) to work on your Note 5. Make sure that you call them to so you’ll know if your Note 5 is compatible with their network. If they don’t support any of the mentioned bands above, there’s no way you can use that Note 5 for mobile data. The availability of usable band in a smartphone is provided by a special chip so there’s obviously nothing that you can do about it. There’s no special software trick that can give your phone the capability to work in additional frequency.
Alternatively, you can try doing some detective work to see if there’s a carrier in your area that supports any of the supported bands. If there’s one, then you can simply buy their SIM card to continue using LTE.
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