We bring you yet another collection of #GalaxyNote5 issues and solutions. We tackle 7 different issues here today so we hope that some of you will find this material helpful.
These are the specific topics discussed in this post today:
- Galaxy Note 5 screen is cracked | Contacting Samsung support for a cracked Galaxy Note 5 screen
- Galaxy Note 5 stuck on Edge network type after Marshmallow update
- 3-day old Galaxy Note 5 having boot issues
- Galaxy Note 5 can’t find new SMS | Gmail on Galaxy Note 5 not sending/receiving properly | Google Search on Galaxy Note 5 not working
- Galaxy Note 5 stuck in download mode
- Galaxy Note 5 Duos won’t use SIM 1 for mobile data | Galaxy Note 5 Duos can’t switch to 3G or 4G
- Galaxy Note 5 keeps saying “finalizing update” after a restart
If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.
When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
Problem #1: Galaxy Note 5 screen is cracked | Contacting Samsung support for a cracked Galaxy Note 5 screen
HI, I accidentally dropped my Note 5. First, everything seem OK when I picked it up. The screen did not crack at all and I can use it as normal. But after few minutes, right side of my screen is no longer responding to touch. Then, the whole screen became unresponsive and I can see something looks like purple liquid on the top left side of the phone starts to coming out and also started to appear on the other areas as well. I still can get notification from my social media and able to charge the phone as usual. What should I do? How much the repair cost? I just bought my Note 5 last September. Is the problem still covered by Samsung Warranty? — Nuraini
Solution: Hi Nuraini. In general, only two things are covered by Samsung warranty:
- factory defects or problematic workmanship
- discovery of defective components
To be sure though, you must refer to the actual warranty that came with your phone as they can vary by region.
In your case, a free screen replacement or hardware repair will not be covered by Samsung because the fault is a result of misuse. We have no exact pricing structure (because we don’t work for Samsung) but from what we’ve heard, you will more shelling out about $200 for a screen replacement procedure.
For more accurate information, visit this Samsung support page and make sure that you select the right country.
Hi. DroidGuy, I hope my email finds you well. I’m having mobile data connection issue, which is weak/intermittent and only stuck on E (EDGE) status. Just to give a quick backgroud I’m running Lollipop on my Note 5, region AU. I did a factory reset since there are so many applications installed in my phone and i want to clean it. After my reformat there was prompt to update my phone to 6.0.1 Marshmallow so i updated it.
after the update i noticed that my mobile data cannot acquire H+ which usually always have. i give it time thinking maybe there was outage on the network. after a few hours it didn’t change and there was late message that i am receiving. I tried to do the soft reset but to no avail. tried to reinsert sim, and waited for 20 seconds but still no avail. i tried to wipe cache partition and still no good. the last thing i did was to revert back to Lollipop which is what I’m using right now… but still same problem encountered. I hope you can help me on my problem.. lesson learned do not update your phone when there is an update.. you can reach me though my email. Regards. — Daryl
Solution: Hi Daryl. First of all, we don’t send our response to emails. We want all answers published in our blog so other readers can make use of them as well.
Secondly, this issue appears network-related so your carrier should be the one helping you and not us. Frankly, there’s nothing much that we can tell you about it since we have no knowledge whatsoever about your phone’s network status, network configuration, and even your account/billing status with your carrier. The only thing that you can try is to insert your SIM card to another phone and observe if the same issue occurs. This will help you determine if there’s a network problem affecting your area, or if there’s something wrong with your SIM card/account.
Finally, we do encounter problems across all types of phones after installing Android Marshmallow but this one is not one of them. This problem may be isolated to your unit or to your network so don’t hesitate to contact your wireless carrier about it.
Hello. Three days after I got the phone Samsung Galaxy Note 5, my phone keeps on turning off and on. I believe it’s booting by itself and it will get hard and for that happen I’ll be on the phone and my phone will turn off at about 2 then I have to turn it on. but yet I still have to charge the phone in order for me to use it.
so I went on the website for Samsungs and on the phone I typed the type of cell phone. I have I found instructions and nothing has happened. another phone keeps doing the same. What should I do in this case?
I’ve tried all my best. I do have a code number and hopefully you guys can help me out and I’m fixing this problem. I’m going to give you the cell phone ID number SKU: SM n910v zwe FCC :ID is a3l SM n910v IMEI number is 99000 481-253-9702 I would like for someone to please email me right away and provide me with some Information/help. home tel 310 Thank You. — Martha
Solution: Hi Martha. Like what we tell Daryl above, we don’t communicate via email so we hope you’ll find this post.
Okay so we ran the IMEI number you provided and we realized that it doesn’t belong to a Galaxy Note 5 but for a Galaxy S5. Is it possible that you were provided with a fake phone? We suggest that you revisit the retailer where you get the device from and ask for a replacement. If your phone is starting to act erratically just days after acquiring it, we don’t see any point in providing you with any troubleshooting tips as they may never work in the first place. Make sure first that you get a genuine phone so we can provide proper support.
Problem #4: Galaxy Note 5 can’t find new SMS | Gmail on Galaxy Note 5 not sending/receiving properly | Google Search on Galaxy Note 5 not working
Hello. 1) Texts notifications/receiving is normal. I can see the abbreviated text message on my lock screen, but when I swipe the screen to open the home screen and click on my text message icon, the text message is not there. The conversation string from earlier texts is there, but only from weeks ago.
2) Gmail is no longer sending/receiving messages properly.
3) My Mobile Data is ON, however, if I try to do a Google search, the message is there is no connection. I have made screen shortcuts to other websites and they open fine and connect. My Google Browsing History is deleted periodically and was cleared recently, so that does not appear to be the problem. I have also installed very few apps in addition to those that came installed on the phone. — Britt
Solution: Hi Britt.
1.) make sure that the clock, date and timezone on your phone are set correctly. We often see this problem after a user changes a devices date and time for some reason. To prevent this issue from happening again, keep the date and time set properly.
2.) we need more information about the issue. We are not mind readers and require workable information to isolate a particular problem. Telling us that Gmail is not sending/receiving properly doesn’t help at all.
3.) this third point may be related to the second so make sure that all Google apps and services are working. You can do that by individually updating and enabling all Google apps, or by simply doing a factory reset. For reference, here are the steps on how to do a factory reset:
- Turn off your Samsung Galaxy Note 5 completely.
- Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
- Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
- Once the Android logo shows, release both the Volume Up and Home buttons.
- The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
- Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
- When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
- The reboot may take a little longer to complete but don’t worry and wait for the device to become active.
Hi there Droid Guy. My Note 5 will not turn on. I have tried everything in the trouble shooting page but it will not go in to safe or recovery mode but goes to a screen which has the big green alien/robot with ‘Downloading…. Do not turn off target!!’ underneath it. It just stays on this page no matter what you press. in the top left corner it has the below: Could not do normal boot ddi : mmc_read failed ODIN MODE (HIGH SPEED) PRODUCT NAME: SM-N910F CURRENT BINARY: Samsung Official SYSTEM STATUS: Custom REACTIVATION LOCK: OFF KNOW WARRANTY VOID: 0X0 QUALCOMM SECUREBOOT: ENABLE (CSB) AP SWREV: S1, T1, A1, A1, P1 SECURE DOWNLOAD : ENABLE UDC START Is there anything that I can do? Thanks and best regards. — Ed
Solution: Hi Ed. If your phone only boots to Download/Odin mode right now, the first thing that you want to try is the following:
- press and hold Volume Down button, then
- press and hold Power button
- Keep pressing the buttons for at least 10 seconds and wait for the device to boot back normally.
If this won’t do the trick, the only way out for you is by flashing a stock or custom ROM. Use Google to search for a reputable guide on how to do this procedure. Keep in mind that manually flashing a firmware is risky and can potentially brick your device. Do it at your own risk.
Problem #6: Galaxy Note 5 Duos won’t use SIM 1 for mobile data | Galaxy Note 5 Duos can’t switch to 3G or 4G
It’s actually not my phone but my friend’s Samsung Galaxy Note 5 duos. Basically SIM 1 is locked with a network carrier. now she does not use SIM 1 anymore and is using SIM 2 using a new network. Now the problem is about the mobile data. How can she switch the mobile data to SIM 2? It keeps on using SIM 1 which is not used anymore.
And also she can’t switch to 3G or 4G. It’s always 2G and grayed out. Do you think she needs the phone to be unlocked? Or is there any way to just use the mobile data for SIM 2? Thanks. — Dj
Solution: Hi Dj. We don’t have this type of Note 5 in our inventory so we can’t be sure if there’s a way to manage SIM cards just like in older Android version of another Samsung device. Anyhow, try going under Settings and look for SIM card manager option or similar. We think you’ll have this option available because you have a Duos. Now under SIM card manager, look for Data service network and select the SIM card slot that you want to use for data connection. If you can’t find it, contact your carrier for assistance.
The second issue appears to be network-related too so yes, making sure that your device is unlocked first is a must.
Every time i restart my Galaxy Note 5, “finalizing update” pops up and it says “update successful.” but then after a few minutes the audio cuts and i have to restart the phone again and this just keeps happening.
The phone was bought second hand but in mint condition I am to reset the phone cause it’s a Sprint phone, but it has been unlocked. I’m not sure if the previous owner unlocked after or they bought it unlocked. I need to find a solution cause i rely heavily on the audio and it keeps cutting off every time the update keeps popping up. However i don’t live in the US, I am from the Caribbean. — Ridge
Solution: Hi Ridge. This issue happens if the device is unable to fully install a new update or if a firmware being installed in incompatible. Contact the seller of the device and ask them for more information about it. If that’s no longer possible, consider flashing the correct firmware for this device by yourself. Use Google to find the correct firmware for your particular model. Be careful with flashing though as it can potentially lead to more complications. Make sure that you follow a reputable guide.
User initiated flashing is never recommended by Samsung so you won’t find any official guide on how to do it. By doing it, you will be putting your device at risk but what’s there to lose if you can’t have it replaced anyway, right? Still, we remind you to be cautious about it.
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