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Galaxy Note 5 shuts down when battery level reaches 60%, other issues

Good day everyone! Welcome to another collection of #GalaxyNote5 issues. If you don’t find your own issue published here or answered yet, keep watching for more posts in the near future.

Note 5

Below are the items discussed in this post today:

  1. Galaxy Note 5 “Facebook has stopped” error | Galaxy Note 5 multiple issues after Marshmallow update
  2. Galaxy Note 5 black screen after it’s dropped
  3. Verizon Galaxy Note 5 MMS not working in KT network (Korea)
  4. Galaxy Note 5 shuts down when battery level reaches 60%
  5. Galaxy Note 5 won’t charge up to 100%

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 5 “Facebook has stopped” error | Galaxy Note 5 multiple issues after Marshmallow update

Hi! My Galaxy Note 5 restarts itself all the time since it was updated to 6.0.1. Sometimes on the restart, I get a black screen with teeny tiny cryptic writing I can barely read. Other times I see a little Android guy with gears turning on a teal screen, it is so annoying. It has eaten my contacts 3 times since May. I get flags that “Facebook has stopped” or NFL has stopped”, yet, I do not even use of have those apps installed. I bought it for its size (so I could read it!) and the SNote feature. Since it is over a year old, Verizon is no help at all. Short of taking it to Gadget Guru for $75, not sure what to do with it! — Jeannette

Solution: Hi Jeannette. Post update issues can be quite annoying but most of them can be fixed. Below are the three things that you must do.

Delete the cache partition. Your Note 5 uses a system cache to quickly and efficiently load apps. Sometimes, this cache gets corrupted after an update due to irrelevant files that may be added, or to old system files that refuse to go away. Any major operating system update is supposed to automatically update the cache partition but this doesn’t happen at times. This situation can result to all sorts of problems including the one you’re experiencing right now. Refreshing the cache partition where the system cache is stored may help. Here’s how to do it:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Update apps. A common mistake most Android users commit after updating the operating system is to do nothing about their apps. For example, those users who upgraded their Android device from Lollipop OS to Marshmallow simply assume that their apps will work in the same manner. Hardly the case.

While some app developers may put contingencies in place to minimize bugs when a device upgrades to a higher Android version, most of them do not. This means that a lot of apps will exhibit problems after an Android update. To fix the situation, you must ensure that ALL your apps are updated after an Android update to minimize glitches. Keep in mind that some incompatible apps may create conflicts with Android, affecting other apps and functions in the process. It is therefore your responsibility to ensure that you only install apps compatible with the OS running on your device.

Some developers may not be able to release updates for their apps in time to make them compatible with the new Android OS. If you have apps that are not updated, they may lead to problems. In this case, you must uninstall them right away and only re-install them once you have the confirmation that they are already made compatible by their developers. If you are not sure if an app is compatible with the Android version on your phone, make sure that you contact the developer for information. There’s no excuse for this so make sure that you check every app you have.

Wipe the phone via factory reset. If you are 100% certain that ALL your apps are compatible with the current Android OS  but the issue remains, don’t hesitate to do a factory reset. This will force the phone to restore all software settings to their factory state. Factory reset will also wipe the primary storage device so make sure that you create a copy of your personal data like photos, videos, contacts, music, etc before you proceed. To do a factory reset, follow these steps:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem #2: Galaxy Note 5 black screen after it’s dropped

Everything on your page about trouble shooting says to take out the battery, well, you cannot take out the battery on a Note 5. My Note 5 just never ever works correctly, but today I dropped it, and now the screen is totally black, except for a tiny green flashing in the top right corner of the screen. The light at the top comes on to indicate that there are messages, and that it is fully charged when on the charger, but I cannot turn it off to turn it back on, and I do NOT want to have to factory reset, if I can avoid, because I have tons and tons of pictures and videos of my precious children and family on there. Please help if possible! — CeeCee

Solution: Hi CeeCee. We’ve been writing troubleshooting tips and solutions for the Note 5 for over a year now and we can’t recall ever telling our readers that its battery pack is removable. You must have read a different article for another device and not about Note 5 issues.

Anyways, it’s interesting to know that you’ve been having on-going issues with your device but you did not seek help. You should have simply asked for a replacement device then.

Now, since you yourself said that the current screen problem happens after dropping the device, we don’t think there’s anything more that we can do to help. There’s no point doing a factory reset on a device with a hardware problem as it won’t obviously fix it. Call Samsung and have them repair or replace it.

As regards your pictures and videos, you can kiss them goodbye. If you’re lucky and the issue is isolated to the screen assembly only, replacement of this part may work. However, if other components are affected by the fall, we doubt if screen replacement may work.

As a friendly reminder, always make it a habit to keep a copy of important personal data like photos and videos to another device. Doing so will save you a lot of heartache if a situation like what you have right now arises. The sad thing with digital memories is that once the storage device fails, there’s no way to recover them, unless a copy are saved somewhere.

Problem #3: Verizon Galaxy Note 5 MMS not working in KT network (Korea)

Hi. I have a Samsung Galaxy Note 5, bought through Verizon. I had to move to Korea for the military and switched my phone SIM card from Verizon to kt olleh , a Korean phone provider. Now I can’t open or send any MMS messages, even though my plan has unlimited texting. SMS works fine. I went to the olleh customer service center, they just said that because it’s an American phone, there are going to be problems and they can’t do anything about it. I don’t know anyone else whose phone is having this problem. Is there any way to fix this problem? Hope you can find a solution for me. Thank you! — Joan

Solution: Hi Joan. Make sure that your phone’s APN settings are correct so mobile data is enabled. MMS needs data to work. If you don’t have handy information for the settings, call your carrier’s technical support team or visit their store.

Also, MMS is an account feature that must be turned on. Again, only your carrier in Korea can help you with it so make sure that you work with them on how to fix it.

Problem #4: Galaxy Note 5 shuts down when battery level reaches 60%

Hi guys, went thru the list of Q&A but none of them seem to resolve my issue. So hoping you have a solution for me. My Note 5 had been recently heating up each time i charged it but didn’t think much of till the phone died and refused to turn on. Had done a full charge on the battery and initially it would stay on if it were connected to a charging point (power bank/ wall point). But would switch off the moment it was disconnected. After doing a full charge on the battery and several factory resets and cache partition clearance it worked.

However now it does the same thing almost every time once it reaches 60% of battery life. When i connect to a charging point it will show 0% battery or sometimes 56% battery.

Once again i can turn on the phone while its charging. After it’s 100% and disconnected from the charge it will last till 50-60% before it auto shuts down again. Please advise as my phone is out of warranty. Several factory reset have been done and an upgrade to marshmallow OS all completed. No back-up data has been restored but it still behaves the same way. And there are rare moments when the phone turn off with a black screen but i can see the notification led flashing. Please help. — Yogi

Solution: Hi Yogi. The logic in solving any Android issue is actually simple — if software solutions won’t work, then assume that you have a hardware problem. That said, since you’ve already exhausted software tips and solutions on your end, then the issue must only be hardware-related, which means that you need a professional to look into it. There are no other special software tricks that you can do anymore to resolve the problem. It may be a battery problem, or other hardware components not working properly at this time.

Contact Samsung and have the phone repaired or replaced.

Problem #5: Galaxy Note 5 won’t charge up to 100%

I recently bought a “new” Samsung Galaxy Note 5. I’m not sure if it’s actually new or a refurb. It came with a Samsung charger. I did an Android update immediately but I can’t get the phone to charge past 85% without unplugging and plugging it back in to get the charge rate back up briefly. Then the current drops back down to trickle charge level until I unplug and plug it back in again. I can get it up to 89% if I do that, but no more than that. I contacted the ebay store that I bought the phone from and then said they had another Note 5 there and the phone had the same exact problem.

I tried fully charging it (as much as I could) and then discharging it completely, holding in the power button for a minute, and then fully charging it to try again to re-calibrate the battery with no luck. The phone seems to run for a reasonable amount of time which leads me to believe that the 85% is a full charge, but the phone doesn’t register it to be fully charged for whatever reason. Any suggestions on how to get it to register 100% charged? Thanks. — Jane

Solution: Hi Jane. Make sure that you calibrate the battery first. Here’s how:

  • Charge the phone until the battery level reaches its maximum % level.
  • Drain the battery to 0% by playing some games and doing resource demanding tasks.
  • Charge the battery up to 100% again.
  • Drain the battery to 0% one more time.
  • You should now have a calibrated battery for your Android device.

Battery calibration is supposed to reset the power management system of the operating system. If nothing changes after a battery calibration though, make sure that you wipe the phone’s cache partition and do a factory reset.

Should the problem remain after doing all these steps, find a way to have the device replaced.

 


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