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Galaxy Note 5 can’t receive SMS, other issues

We give you another post that covers five different #GalaxyNote5 problems. As usual, these issues are taken from messages we receive from some Galaxy Note 5 users.

Note 5

Below are the topics we tackle in this material:

  1. Unable to receive Gmail messages on Galaxy Note 5 email app
  2. Galaxy Note 5 camera produces noisy and grainy pictures
  3. Galaxy Note 5 can’t receive SMS
  4. Galaxy Note 5 keeps shutting down | Galaxy Note 5 won’t turn on
  5. Galaxy Note 5 keeps freezing and lagging | How to fix malware infected Galaxy Note 5

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Unable to receive Gmail messages on Galaxy Note 5 email app

In addition to the Gmail app, I have gmail on the email app. I was recently advised by google that someone had tried to log on to my gmail account with my password in another country so I changed my password and consequently couldn’t receive gmail via the email app. The same occurred on my computer but this was rectified by allowing less secure apps. I uninstalled the gmail account for the app then reinstalled it being very careful to apply the settings as recommended by google. I still can’t receive or send Gmails via the email app. Before I reinstalled it I was getting an error message that it was unable to authenticate when trying to send a test email out. I am unable to find a setting on the Note 5 to permit less secure apps. Any ideas how I might rectify this problem?

Many thanks for any advice you can offer.

best regards. — Barry

Solution: Hi Barry. Sometimes email’s security settings can create authentication problems so make sure that you disable your Gmail account’s sign-in and security features first before you attempt to reconfigure it to the email app. Log-in to your Gmail account in a computer and remove whatever security layer you’ve employed and see if it will change anything. If that won’t work either, contact Google for direct assistance.

Before you contact Google, you can also make sure that the issue is not phone related by doing a master reset. For reference, these are the complete steps to do that:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem #2: Galaxy Note 5 camera produces noisy and grainy pictures

Hi. I used to have an S4 which had an amazing camera both front and rear, especially the rear one which gave result like DSLR for pictures and videos. I was geting too very sharp accurate colors and no matter how much I zoom, picture quality was awesome. I sold it. now I bought a Note 5. Now the problem is it’s way better in all aspects like smooth fast but it has terrible rear camera. I don’t even want to talk about front camera — too much noisy grainy.

I just wonder whv I gotten a bad piece. is there something wrong with my Note 5 camera? i was expecting better result than that of the S4 but it is not even anywhere near my S4 camera. Pictures taken by the Note 5 have so much noise and blurry.

Also, i was recording video with my Note 5 and noticed that if i moved my camera from different light conditions, there are some lines appearing,  even with flash on.

The only reason I sold my S4 was it was hanging and overheating. Now I don’t want to sell the Note 5 because its working very good but I definitely want some cure for its camera problem.

Sould I buy new camera, both front and rear and replace them on my Note 5?

Android on my S4 was Kitkat and then Lollypop but performance was the same which was awesome. But the Note 5 came with Marshmallow.

Waiting eagerly for your reply. too much noise and grainy pictures with Note 5.

What might be causing this? i tried every software solution possible like changing modes and HDR stabilisation on and off but there is very little effect kind of useless problm. is it somewhere in hardware? — Shahzaib

Solution: Hi Shahzaib. Your last question should be your starting point in finding out the true nature of the problem. Normally, a hardware problem sticks around no matter how much you’ve already done in terms of software solution. If nothing changes after, say a factory reset, you can very much assume you have a hardware issue at hand.

To know if your phone’s camera has a hardware issue, make sure that you reset all your camera settings to default first. You can do that by visiting camera options. The default camera settings of the Note 5 already produces high quality photos and videos. If the photos remain blurry or grainy even on default settings, that’s a clear signal that something’s wrong. At this point, you can consider doing a factory reset.

Keep in mind that resetting camera settings to default and performing factory reset can only address glitches due to software. As we’ve been repeating, if nothing positive comes out of factory reset, it’s time that you seek help in fixing the hardware trouble. In this case, we recommend that you call Samsung to ask for a replacement instead of a hardware repair as the latter won’t guarantee a resolution. Replacing the camera yourself is a big no-no, unless you are a Galaxy Note 5 technician, or has sufficient electronics knowledge and tools to do the job.

The Galaxy Note 5 is supposed to have a much improved camera compared to older Samsung Galaxy models. If you are not satisfied with the camera output, seek a phone replacement.

Problem #3: Galaxy Note 5 can’t receive SMS

 A while ago, I’ve taken it to people and still don’t know what the problem is. It started when I was trying to get back some photos from my SD card that I’d deleted by accident which I now know that you can’t get back. But anyway, I downloaded this app on my laptop called Dr. Fone to get my photos back. So I connected my phone, did what it said, and basically the app rerouted my phone. but it got stuck. I tried everything and it was just stuck on the loading screen for this app. Nothing would happen so I had to take it too a technician that got it fixed but since I’ve had this problem my phone, hasn’t been the same.

Firstly, I can’t receive texts at all. I can send texts, I can call people and people can call me but I can’t receive texts.

At first I thought that it would be my phone network but after doing lots of tests I’ve found out that’s it’s the phone that won’t receive texts because everything was fine when my SIM card was in another phone. And I did ask the technician about it and he doesn’t know what it is and he’s the only technician in my town. And also, since he’s fixed it after it had been rerouted, it isn’t the same as it used to be. Half the functions don’t work like the fingerprint swipe. It comes up with error and things like that and when I turn on my phone and it comes up with the Samsung Galaxy Note 5 screen at the top left there’s written in yellow set warranty bit: kernel which wasn’t there before. So I’m basically stuck and I don’t know what to do. — Ellie

Solution: Hi Ellie. We don’t know for sure what’s happening on your phone but we think that the technician who “fixed” the phone may had been too heavy-handed with his/her method. The phone’s software may had been modified in order to boot it back normally. In other words, the technician may had installed an unofficial operating system just so your phone can be brought back to life. While that’s not bad in most times, doing incorrectly may result to glitches like the ones you’re experiencing right now. Or the problems may actually be caused by Dr. Fone’s software. Again, there’s no way we can know with high degree of certainty what the problem might be. Right now, your options are very limited to the software troubleshooting you can do at your level. The first thing that we would like you to try is to see if you can boot the phone in Recovery mode. If you can go to recovery mode, you’ll have the option to wipe the cache partition and do a factory reset. We’d like you wipe the cache partition first to see what happens. Here’s how:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

As usual, if the procedure won’t change anything, do a factory reset (steps provided above).

As regards your SMS problem (being unable to receive text messages), make sure first that the contacts you’re expecting to receive SMS from are not blocked or included in your spam list. Once that’s taken care of, your next step is to do self check. This can be done by sending a text message to your own number. If you will not receive your own text, your phone may have been damaged for good. Make sure that you contact your network provider for a possible phone replacement.

Problem #4: Galaxy Note 5 keeps shutting down | Galaxy Note 5 won’t turn on

OK so my phone likes to just shut off. Battery fully charged and it just won’t turn on. I’ve done a factory reset. I’ve not installed apps that I thought might have caused the problem. My phone will work fine then I will just close the screen and put it down and in just a few seconds pick it up and it won’t come on. I then have to pull the battery out and leave it for a few minutes. If I put it in in like a few seconds sometimes nothing happens and sometimes I will get the vibrate that it makes we it powers on then nothing. Other times it will go to a downloading OS screen and in the top left corner it says, bare with me here because I can’t remember the right letters, “mmc failed” and some other stuff. Like I’ve said I’ve backed my phone up and wiped it. I cleaned the cache. I’ve even done a factory reset just to clean it off like new. Please help if you can. I appreciate what you all do for the android community. — Sean

Solution: Hi Sean. Like what we said above, if software troubleshooting like factory reset (which is the ultimate software troubleshooting for an average user) has been done without positive result, you must be dealing with a malfunctioning hardware. Since the phone can’t stay on for long, any form of software installation or flashing is out of the question, which means the only remaining options are either repair or replacement. If your device is under a warranty, you can still, most likely get it replaced.

Problem #5: Galaxy Note 5 keeps freezing and lagging | How to fix malware infected Galaxy Note 5

This past weekend my phone was multitasking some Google Play apps (WAZE- navigation  and Sprizilla – music app). Suddenly it powered off with battery life left to spare. Then a trickle down affect started, it kept freezing and the navigation /swiping performance was lagging. First, I performed the factory reset, that didn’t resolve the restarting issues. so I purchased a PRO Micro SD card. it seemed to work for 30 min. I uninstalled the Sprizilla music app. However the phone continues to get hot fairly quickly, freezes and shutdown more frequently. Could the battery be the issue?  Or do you recommend taking it back to the Verizon store to perform the firmware update you mentioned in an earlier post? If I somehow contracted malware or virus how do I rid it from my phone?  Or could malware or a virus make my phone behave in this manner that I’ve mentioned?  I’m running out of options, please assist.

Thank you for your support. — Tia

Solution: Hi Tia. Malware or smartphone viruses are spread through apps so the most effective way to clean your phone is by doing a factory reset. That also means that factory reset won’t do anything if, after doing it, you simply re-install the same set of apps.

To know if the issues mentioned above are due to a third party app, you must observe how your phone works after a factory reset for at least 24 hours.  Make sure that you don’t install anything during this period so you can see the difference. If the phone continues to behave erratically even with clean operating system and without apps, that’s a sign that the cause is hardware trouble. Contact your network operator and ask for a replacement phone.

 


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