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How to fix various app problems with the Samsung Galaxy S7 including email issues

Hey guys! In this post, there will be a few app-related problems with the #Samsung Galaxy S7 (#GalaxyS7) I will tackle, which also includes some email issues. The first problem I cited is regarding Facebook posts or comments that can’t be edited by the owner. It wasn’t clear whether he was using the app or just accessing his account through a web browser but read on to learn more about it.

Galaxy-S7-apps-problems

The second issue is a bit more common as it’s about media streaming, specifically Facebook and YouTube videos, which according to the user, don’t play continuously. As we all know media streaming is a bandwidth hog so it might be just a problem with the internet connection. Continue reading to learn more about it and how to deal with it in case you’ll encounter one in the future.

There are, of course, other issues I included so take time reading or skimming through this post. For our readers who might have other issues with their device, make sure you visit our Galaxy S7 troubleshooting page for we have already answered a lot of problems with this device. Find issues that are similar to yours and use the solutions we provided. If they don’t work for you, you can always contact us by completing our Android issues questionnaire.

Owner cannot edit his Facebook posts or comments on his Galaxy S7

Problem: When I Reply To Facebook post after I reply, if I want to delete it or edit it, it will not let me anymore, it doesn’t even bring up the menu to even select edit or delete. I used to only have to push and hold on post, and I could select edit or delete and it worked.

Answer: What I want to know first is whether this problem occurs every time or randomly. I, too, have encountered Facebook issues including this one but I didn’t actually do anything to fix it; it was just fixed one day and I never encountered it again. My point is, the problem might be on Facebook’s side and we can only do so much about it. With billions of users, I’m sure others also encountered it and probably made a report and a fix might be coming soon that is if there’s really a problem.

Assuming you’re using Facebook’s official app when this problem happens to you. Try to find out if the same problem exists when you use FB on a web browser. Using your phone’s Internet app, open FB’s website and log into your account. You should still be able to see your posts or comments. Try to edit the one you were having issues with to see if you can because if so, the problem might be with the app only. That being said, if it’s a known problem, it may have already been fixed since FB has a dedicated support group for its apps. So, open the Play Store, go to My Apps and try to see if there’s an update available for Facebook and if there is, then download it. This might be the end of the problem here.

However, if there’s no update available, then you should try to clear the cache and data of the Facebook app on your phone. This will reset the app and delete all possible corrupt caches and data it has stored in your phone.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Facebook.
  6. Tap Storage.
  7. Tap Clear cache and then Clear data, Delete.

You don’t to worry about losing anything because the Facebook app just syncs with its servers and pull down data from there. If this doesn’t fix the problem, then report the problem or just wait for FB team to roll out a new update to fix it.

Owner cannot stream Facebook and YouTube videos continuously on Galaxy S7

Problem: Apply to All apps, like Facebook and YouTube i can not watch the videos continuously. Every time i have to click on the play button, and also when i go through the Facebook pics it doesn’t let me to to see all pics every time i have to start over from the first pic. Overall all apps doesn’t work well.  I’m not in the states now. Thank you.

Answer: I understand pretty well that you cannot watch videos continuously on your phone for some reason. However, I assume that you are actually streaming videos through either Facebook or Youtube and not merely watching already downloaded videos, right? The thing is when streaming media especially high definition videos, you need a stable and fast internet connection. I’m saying this because I think the problem is with your internet connection; it might not be fast enough to stream videos without buffering.

If you’re using mobile data, try to check if you’re getting a good signal reception. You must have 4G to experience satisfactory download speed and stream videos without buffering, although stable 3G connection may also let you watch videos online without any issues. Anything lower than that, it’s no good.

If, however, you’re using Wi-Fi, try to see if you can actually watch videos through your computer without issues. In case the problem is consistent, try rebooting  your network equipment such as your modem and/or router and see if that makes a difference.

But assuming you have a stable internet connection and you’re still experiencing the same problem, you should try troubleshooting YouTube app first; clear its cache and data to reset it.  

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch YouTube.
  6. Tap Storage.
  7. Tap Clear cache and then Clear data, Delete.

If the problem remains after doing so, try doing it with Facebook and then find out if there are updates for both of them. Lastly, if all else fails, you should try to do the master reset. Of course, you need to backup your data and files as they’ll be deleted.

  1. Backup your data.
  2. Remove your Google account.
  3. Disengage screen lock.
  4. Turn off your Samsung Galaxy S7.
  5. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  6. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  7. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  8. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  9. Once highlighted, you may press the Power key to select it.
  10. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  11. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  12. The phone will now reboot longer than usual.

S Memo files can’t be located, swipe texting suggests emails on Galaxy S7

Problem: This is a new phone. The guy at the Verizon store used Smart Switch to move my content from my Galaxy S4 to an S7. The S4 had the S Memo app. I want to know where my memos are on the new phone. They are not in the Samsung MEMO app. I had a lot of content there, help!
Second, when I use swipe texting it automatically suggests email addresses instead of text. How can I turn this off? Thanks, Fran.

Answer: Okay… as with the Memos, since they were just transferred over from an older model with different architecture or directory structure, it must be in folders data/data. Just try to copy the file(s) you can find in that directory to the current data directory of the S Memo app on your phone.

As to the swipe typing issue, you can fix it by simply clearing the cache and data of the Samsung Keyboard. However, you may lose the words you added but I think you have no other options right now.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Samsung Keyboard.
  6. Tap Storage.
  7. Tap Clear cache and then Clear data, Delete.

I hope this helps.

Keyboard won’t function in any text fields on Galaxy S7

Problem: I can no longer send a message from the input mode for email, Facebook,  whatsapp, SMS or any other. I’ve got to hit return and go to the non input area to be able to hit send and it actually get sent. This just started last week. If i do a restart it will work properly for a few hours and then revert back to unable to send from the input mode.

Answer: This problem has already been happening since 2014 and we actually did receive several emails from our readers regarding related concerns. There are two possible situations here. If it occurred without apparent reason, it might be a minor issue with keyboard or the firmware but if it started after an update, then it must have something to do with the cache or data.

As to minor keyboard or firmware issue, usually, clearing the cache and data of the keyboard you’re using will fix the problem, but I suggest you reboot your phone first to see if things get better after that.

On the other hand, if it occurred after an update, then you must first try to delete all system caches by booting the phone in recovery mode and wiping the cache partition. If that fails, you need to reset your device.

Here’s how you wipe the cache partition…

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Galaxy S7 keeps shutting down, Spotify apps keeps crashing

Problem: Spotify keeps crashing. Phone keeps shutting down. Phone is only 3 weeks old.

Answer: There are two problems here; one is minor while the other is kind of serious. The minor one might just be one of the results of the more serious problem. Therefore, it’s better we try to fix the serious issue as it might also fix the other one.

That being said, you need to closely observe your phone to know if there’s a pattern. Since the problem is that it frequently shuts down on its own, you need to find out if some apps are triggering it and one easy way to isolate the problem is to boot the device in safe mode…

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Continue using your phone as you normally would even in safe mode to see if it still shuts down on its own. If so, then you must rule out the possibility that it’s a firmware issue by wiping the cache partition first and doing the master reset later if the previous procedure fails. Don’t forget to backup your data and files though.

Hotmail account doesn’t sync or download all emails on Galaxy S7

Problem: Hi there, I am using the email app that was on the phone when i got it and I’m getting my hotmail emails through there. It was all working well and now all of a sudden it is not displaying my inbox correctly. Only shows 2 emails at the moment. I really need this fixing as i have missed some important emails because of this issue.

Answer: Perhaps the sync option was disabled so verify it’s enabled so your messages will come in. If the sync is on and you’re still not receiving your messages, double-check on the storage space of your device. Remember that emails are getting downloaded to your phone, so if there isn’t enough space, some of them might not be downloaded. If all else fails though, just clear the cache and data of the email app and setup your account again this way you can also verify your login credentials are still working perfectly.

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