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How to fix Samsung Galaxy S7 Edge that won’t stay connected to Wi-Fi [Troubleshooting Guide]

When it comes to downloading large amount of data without paying too much, connecting to a Wi-Fi network should be the best option. But what if your premium #Samsung #Galaxy S7 Edge (#S7Edge) cannot stay connected to Wi-Fi? Would you opt to use mobile data and probably pay extra charges? Absolutely not.

Galaxy-S7-Edge-wont-stay-connected-wifi

The phone has a fully functional Wi-Fi radio and while problems like this occur, they’re usually minor and can be fixed if you would only spend a little time doing some troubleshooting procedures. That’s what exactly what I want you to know in this post–that there are procedures that can fix connectivity-related issues.

In this article, I will specifically tackle the issue wherein the Galaxy S7 Edge cannot stay connected to the Wi-Fi network it’s getting connection from. We will look into the possible causes and different situations where this problem can occur. Bear in mind though, that to be able to fix an issue like this, you should have enough information about it.

Read on to understand more why this issue occurs and learn how to deal with it in case you’ll encounter one in the future or are currently bugged by it. And just in case you have other issues with your device, make sure you visit our S7 Edge troubleshooting page where we collate all links to our troubleshooting posts. Find issues that are similar or related to yours and use the existing solutions.

As to our readers who might need some help, you can always contact us by completing our Android issues questionnaire. Just fill up every bit of data we need and describe the problem more accurately so we can give you more accurate solutions.

Troubleshooting Galaxy S7 Edge that won’t stay connected to Wi-Fi

This problem happens more often than you think so if you own a Galaxy S7 Edge, you may be able to encounter it anytime soon. If so, here are the things you can do to try and fix the problem:

Step 1: Reconnect to the same Wi-Fi network

If it’s the first time your S7 Edge got disconnected from Wi-Fi, don’t panic instead reconnect to the same network and if the phone can, try to be mindful of how long can it stay connected to the same network. Remember, things like this happen all the time and they’re rampant in public areas offering free Wi-Fi connection. There’s gotta be a pattern or frequency before you can say that there really is a problem. But even so, don’t blame your phone immediately because may be it’s an issue with the network.

However, if the problem occurs 3 to 5 times, then it’s safe to say it’s not normal especially if it occurs every 5 minutes or so. Still, don’t immediately put the blame on your device, so continue to probe.

Step 2: Try connecting to other Wi-Fi networks

You are not just trying to ditch a hotspot you’re having problems with and connect to another but you’re actually trying to find out if the problem happens when your phone connects to other networks.

Depending on the availability of the public hotspots in your area, you can actually try to do Wi-Fi hopping just to find out more about the problem–whether it’s with the phone or the network.

If, let’s say, the problem happens to every network you’ve connected to, then it’s probably with your phone but it doesn’t mean it’s serious. Maybe it’s just a glitch or something. The next step may fix it.

Step 3: Reboot your Galaxy S7 Edge

So, your Galaxy S7 Edge can’t stay connected to any Wi-Fi network, since  we don’t know what the problem is at this point in time, the safest way to deal with this problem is a reboot. After making sure your Wi-Fi connectivity drops more often, restart your device and try to reconnect to the network you’re having problems with. If you’re still having the same symptoms, then it’s time to boot the device into diagnostic mode and continue observing it.

Step 4: Boot your phone into safe mode

That’s right, the diagnostic state I’m talking about is also the safe mode, wherein only pre-installed apps and services are running. What you’re going to do is find out whether the problem still happens–i.e. Wi-Fi can’t stay connected for long–when the phone is in this state because if so, we might be looking at a firmware issue. Otherwise, there are third-party elements, it could be an app or a service, that’s causing the problem. You need to find them and either disable or uninstall them.

Anyways, here’s how you boot your Galaxy S7 Edge in safe mode:

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Step 5: Delete the system cache

Deleting the system cache or wiping out the cache partition should be done if the problem is with the firmware. But how do you know if it’s an issue with the firmware or not? This is one of the reasons why you should boot your phone in safe mode. If the problem was still happening in safe mode, it’s safe to assume the issue is with the firmware. So, in this step, you need to wipe the cache partition to get rid of those corrupt cached files.

  1. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  2. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  3. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  4. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  5. Once highlighted, you may press the Power key to select it.
  6. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  7. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  8. The phone will now reboot longer than usual.

There’s a big chance that this procedure can fix the issue and save you from all the trouble but if it doesn’t, then the next step will.

Step 6: It’s time to reset your Galaxy S7 Edge

This is gonna be your last resort and the problem you’re having isn’t serious, this is going to fix it. But the thing is you have to go through the hassle of copying all your files to your computer and moving your data over your microSD card (if you have one) so they won’t be deleted during the process. Remember that you can no longer recover them if they got deleted:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

There you have it! That’s how you troubleshoot your Samsung Galaxy S7 Edge that can’t stay connected to a Wi-Fi network. I hope that this troubleshooting guide can help you. Have a great day!

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