The #Samsung #Galaxy #S6Edge is one of the new generation smartphone models released in the market with a curved display design. The edge of the screen can be set to show various types of information making it convenient for the user. Aside from the new design, this phone model is also known for its good battery life. On average, a fully charged battery will allow a user to make 19 hours of 3G calls which is already quite impressive. There are however instances when power related problems can occur on this device. In this latest installment of our troubleshooting series we will tackle the Galaxy S6 Edge will not charge issue & other related problems.
If you own a Samsung Galaxy S6 Edge or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S6 Edge Will Not Charge
Problem: My Galaxy S6 Edge will not charge. It charged normally earlier today. But now it will only turn on for 1-3 seconds, says critical 0% battery, then the blue circle appears and it shuts off again. I used two cables, two wall adapters, and two wall outlets to charge it, and used everything on a second Galaxy phone to compare. Everything that was used worked fine on the second Galaxy phone. I tried a soft reset, it is completely unresponsive and a black screen. Please help.
Solution: If your phone won’t charge then the first thing you need to do is to clean its charging port. This port may have some dirt or debris in it that could interfere with the charging process. Use a can of compressed air or blow into the port using a straw. Once this is done try to check if the phone charges.
If it still does not charge then attempt simulated battery pull by pressing and holding down both the power button and the volume down button for at least 10 seconds. Your phone should restart after this. Charge the phone for at least 20 minutes then check if the issue gets resolved.
If the above steps fail to fix the problem then you should have your phone checked at a service center.
S6 Not Charging Wirelessly
Problem: My wireless fast charger for my Samsung s6 edge drains my battery instead of charging. I paid a good 120$ in a good tech shop. I try several times putting it on the charger and taking off to see the red light on the top of my phone but that seemed to have disappeared after a couple of months usage on the wireless charger and it only seems to drain remaining battery every time. Please help. Is it a faulty piece.
Solution: What you need to do first in this case is to check if the wireless charger that you are using i indeed working. Try using this charger in another device. It’s also beset if you use a different wireless charger on your phone. Once you have made sure that it is not the wireless charger that’s causing the problem it’s time to troubleshoot the phone.
First, make sure that your phone doesn’t have a case. The case might be interfering with the wireless charging process. Assuming that all connections are correct the next thing you should do is to try to turn off the sleep function of your phone. To do this you have to enable the Daydream feature.
- Tap Settings
- Tap Display
- Select Daydream
- Now check to see that Daydream feature is turned on
- Select on which Daydream visual you want
- Select on “More” in the top right corner
- Select on “Select when to daydream”
- Then make sure that “While Charging” or “Both” is turned on
S6 Edge Only Charges On USB Port
Problem: I am being faced with a strange issue and seek your help. When I connect my phone to charge in electric socket it doesn’t charge however if I use the same USB on a computer it charges. I have checked the electric socket it is working if I charge any other device. What should I do
Solution: It looks like the issue is caused by the charging port of your phone. This port has different connections for high voltage charging ( using the wall charger), low voltage charging (using the USB port of your computer), and data transfer. The circuit responsible for recognizing the high voltage charging might be damaged. Try cleaning the charging port of your phone first using a can of compressed air or by blowing into it using a straw. If after cleaning the port the issue still remains then I suggest you bring the phone to a service center and have it checked.
S6 Edge Charges Slowly
Problem: hello, I’m having issues with my samsung galaxy s6 edge it charges for 6 hours when it used to charge for one hour. I have to turn it off to charge because while on with the charger it decreases the battery percent. could you suggest what I could do to fix the issue.
Solution: There are several factors that can cause the phone to charge slowly which we will check below. Perform each of the troubleshooting steps listed below then move to the next step should the issue still occur.
- Clean the charging port of your phone using a can of compressed air or by blowing into it using a straw. Your aim is to take out any dirt or debris that could be present in this port. Check if the issue still occurs.
- Try using a different charging cord and wall charger when charging your phone.
- Try charging your phone in Safe Mode. If the issue doesn’t occur in this mode then an app you downloaded might be causing the problem. Find out what app this is and uninstall it.
- Backup your phone data then do a factory reset.
If the issue still occurs after performing the steps listed above then this could already be a hardware related issue possibly caused by a weak battery. I recommend that you have your phone checked at a service center if this is the case.
S6 Edge Does Not Turn On
Problem: I turn off my phone for 5 mins and I try and turn it on and it wont power on. but at times I have the blue LED in the top left corner, I have tried pushing and holding the all buttons multiple times, as well as power+home+volume up then power home and volume down with no success.
Solution: Try connecting your phone to its wall charger first and let it charge for at least 20 minutes before turning it on.
If the phone won’t charge then try cleaning the charging port of your phone first. You should also try using a different charging cord and wall charger.
If the issue remains then bring your phone to a service center and have it checked.
S6 Edge Won’t Power Up
Problem: I dropped my Samsung Galaxy S6 phone only once but it wasn’t a very hard fall. Nothing happened immediately after the drop but after a few days my mobile data became erratic and my sim card says emergency calls only. Even if that is classified as a network problem,today my phone switched off all of a sudden and it wont power up.I’ve been waiting for nearly 4 to 5 hours but it just wont power up.It just shows the SAMSUNG logo flashing brightly and fading completely. Nothing is happening beyond that.Please help.This is a new phone and it’s only been 2.5 months since I bought it.I’ve spent a lot of money on this phone. Please help.
Solution: Try to make sure first that your phone battery is charged by connecting it to its wall charger for at least 20 minutes. Next, try to start your phone in recovery mode. If you are able to access this mode you should wipe the cache partition of your phone first. If this doesn’t fix the problem then proceed with doing a factory reset also in recovery mode. Take note that this will delete your phone data.
If the above steps don’t work then I suggest you have your phone checked at a service center.
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