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How to fix Samsung Galaxy S6 Edge error “Unfortunately, Edge screen has stopped” after Marshmallow

While #Samsung Galaxy S6 Edge (#S6Edge) owners have been anticipating the roll out of the Android 6.0.1 #Marshmallow update, anticipations became frustrations when problems occur after the update was installed. One of those problems is characterized by an error message that reads “Unfortunately, Edge screen has stopped.” The error basically takes out one of the phone’s most praised feature, the Edge screen.

Galaxy-S6-Edge-People-Edge

We’ve been contacted several times by our readers about this issue so this post is our answer to the problem. I will walk you through in thoroughly troubleshooting your phone and eventually fixing the error with safe procedures.  But before that, here’s one of the actual messages we received that best describes this problem:

Edge screen no longer works. Message pops up “Unfortunately, edge screen has stopped”. The only option is ‘ok’. The edge tab is still there until you try to use it, then message pop up, then tab disappears. Settings for edge screen are all set to on. I have rebooted several times with no effect, still same message. I have also taken edge screen setting off and then put them back on, but still same message. Currently have no use of the edge screen facility which kind of negates having an edge phone. Had phone since November 2015, but this is the first problem experienced. Thank you in advance.

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The error basically speaks of the Edge screen app (which handles the Edge screen) that crashed for some reason. It might be because of an app or it might be a firmware issue. That said, the first thing we need to do is isolate the problem by booting the device in safe mode:

  1. Turn off your Galaxy S6 Edge.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

This is the diagnostic state and only pre-installed apps and services are running in this mode. So, if one or two of your downloaded apps is causing the Edge screen to crash, it should work fine here because if not, then we are looking at a possible firmware issue despite the fact that the error specifically mentions of the name of the app or service.

Before booting into normal mode, there are two services I want you to reset provided that the error is still popping up. The first is the Edge screen itself.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Edge Screen.
  6. Tap Clear cache.
  7. Tap Clear data button, then OK.

After this, try to see if the error still shows up. If so, clear the cache and data of the PeopleStrip service. This is responsible in handling a service that handles contacts you place on the Edge screen. It’s often the cause of this problem.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap PeopleStrip.
  6. Tap Clear cache.
  7. Tap Clear data button, then OK.

Reboot your phone now and observe it closely. If the error still shows up, then it’s time to go after the firmware itself.

The next thing you need to do is rule out the possibility that some caches got corrupted and resulted to this problem especially if you recently update your device to Marshmallow.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

By doing this, you’re actually forcing the phone to create new caches that are compatible with the new system while getting rid of the old, dated ones. Once the device has rebooted, try to check if the error still comes up and if so, then the last procedure will surely fix the problem.

The reason why it comes last is because of the arduous work that comes with backing up your data and files. Since you are left with no other choice now, then backup all your files you don’t want to lose and then follow these steps:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

After the reset, don’t install anything yet but observe your device to see if the error is still there because if so, you need to update the firmware or reflash it manually.

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