Hello guys! Try checking this post out and see if some of our suggestions will help you fix your own #GalaxyS6 issue. If you are one of those who sent a request for assistance but couldn’t find your issue here or in the previous Galaxy S6 troubleshooting articles, keep watching for more posts in the near future.
These are the specific topics discussed in this material today:
- Galaxy S6 “Unfortunately Google Play services has stopped” error
- Facebook app keeps disconnecting after Galaxy S6 Marshmallow update
- Galaxy S6 stops charging
- Allow peeking notification option not working for all apps on Galaxy S6
- How to recover pictures from a Galaxy S6 with damaged screen
- Galaxy S6 Edge Plus with Marshmallow won’t install new themes
If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.
When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
Hi The Droid Guy. So I’ve been having this problem with my phone where the message “Unfortunately, Google Play services has stopped.” It continues to pop up sporadically, sometimes instantly after I press “OK” on the error and sometimes 20 or so seconds after if I don’t do anything. I’ve looked online for solutions, like clearing the cache and the data, removing my Google account, and trying to uninstall updates (this itself never successfully happened), but nothing seems to work. This is all happening even after I recently factory reset my phone due to another problem I was having a couple days ago. I looked on your website for a solution but the one you had seemed to be based off the fact that someone rooted their phone, but I haven’t rooted mine so it wasn’t applicable. Any help would be greatly appreciated. — Joren
Solution: Hi Joren. A factory reset should restore all software settings back to default so since the issue remains, one of your installed apps must be causing it. We suggest that you do another round of factory reset and observe the phone for some time to see the difference. Make sure that you don’t install anything during the observation period so you’ll know if our hunch is correct or not.
Keep in mind that doing a factory reset will not prevent the issue from coming back if the problem is due to a bad third party app you install afterwards. You must ensure that you only install trusted apps or those coming from trusted developers. Just as malware/virus are spread by bad apps, bugs or glitches can also be sourced from apps. The thing is, there’s no way to pinpoint what the offending app is so you must use the process of elimination to identify it.
Since updating to Marshmallow, and using my Facebook app news feed, one moment everything is fine and the next moment, my S6 will display an error message across the bottom of my screen that says “Can’t Connect Right Now.” When clicking the “more” link, it says to check my internet connection. This occurs multiple times in an hour, all day long – and does so when I am connected to 4 bars of 4G service or connected to a very strong WiFi signal. In order to fix it, I have to close Facebook window and reopen it.
At first it was only a few times a day, but the frequency is increasing and is now multiple times in one hour. Facebook is not responding to detailed inquiries and I am finding reports of this error from users everywhere, but with no answers available. I don’t know if it is a Facebook issue or a S6 issue since no one is responding from Samsung or Facebook.
I have uninstalled and reinstalled a fresh Facebook version. This did not work. I have restarted my phone. This did not work. I clear my CACHE multiple times a day. It does not help. This error message occurs when my Wi-Fi is OFF and I’m connected to very strong Data signal. It occurs just as often when I am connected to a safe, known, work and home Wi-Fi signal. So it’s not truly related to the actual internet connection. Hoping you can help solve the problem. — Michelle
Solution: Hi Michelle. You haven’t indicated that a factory reset has been done so we highly recommend that you do it. Wiping the cache partition and doing a factory reset are the basic things that you can do following issues due to Android update. For reference, here are the steps on how to do a factory reset:
- Turn off your Samsung Galaxy S6 Edge.
- Press and hold the Volume Up, Home and Power keys together.
- When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
- Wait until the Android Recovery Screen appears after about 30 seconds.
- Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
- Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
- After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.
Hello, My Galaxy S6 has stopped charging correctly. It started by only charging if the wall plug was in a certain way. I thought this was just that charger since my car charger worked fine. 2 nights ago it stopped charging at all. I’ve tried at least 4 different chargers, a car charger, and plugging directly into the computer. I’ve also used a can of compressed air twice in the charger port. At first the battery will appear on the screen with the charging symbol, but it goes away after about 3 seconds and the blue light does not come on and the phone does not charge. Before it died completely I did a hard reset to factory settings, still is doing the same thing. Now it is completely out of battery. It still will bring up the “charging screen” when you first plug it in, but then nothing. Samsung is taking a few days to review my proof of purchase since according to the IMEI it is out of warranty.
In the meantime I really would like to find a solution since I just got this is Dec 2015 and have just moved to a new state, so it’s my only means of talking to family and friends. Any suggestions? — Whitney
Solution: Hi Whitney. That using multiple chargers and doing a factory reset did not improve the situation at all are clear indicators that it’s a hardware problem. Unless you have the necessary expertise and tools to do a hardware diagnostics and repair, the best option for you right now is let Samsung handle the issue. There’s no special software trick that you can do on your end to resolve whatever hardware problem is causing this particular trouble. The solution will come down to either repair or replacement so it’s best if you can work with Samsung on this one.
My problem is about Notifications. When i first heard my Galaxy S6 was getting Marshmallow i thought it would truly change how i felt about this phone. Especially when i heard about notification “peeking” where i would get pop up notifications from my apps. Problem is it doesn’t work. I have contacted Samsung so many times I’m sure they are sick of me…to the point where they now just tell me to contact Google saying that they don’t recognize that part of the UI (meaning they turned it off) and yet in the Samsung notification settings…if you hit advanced, it has for each app a setting called preview to pop ups. BUT…from what I’m hearing, that’s only for apps that can pop up…and the only ones on this phone that does that is its own messaging app.
If this the case with all phones what about vanilla Android via the Nexus devices? I’m asking because I’m ready to jump to the nearest Nexus 6P…and dump this phone. — Jason
Solution: Hi Jason. First of all, you have to recognize the fact that a certain Android feature in one device may not be present to another, even on the same phone model. This is because there are a few parties that can modify vanilla Android (the original version released by Google). These parties include:
- wireless carriers
- hardware manufacturers (Samsung, Sony, HTC, etc)
- third party OS modifiers or developers (like those who release custom ROMs for free and fun)
- app developers
In other words, the features available in your current Galaxy S6 depends:
- on the modifications done by your carrier (if you do OTA updates),
- on things allowed by the current OS developer (if you’re running a custom ROM),
- or if they are supported by the apps you install (app compatibility)
Calling Samsung for this case may be pointless since they usually support hardware-specific topics or issues. Software problems must be answered by whoever supplies the operating system (OS) running on the device.
We know that Allow peeking option is one of the basic features for vanilla Marshmallow version but again, this may have been removed, for some reason, by the OS or app developer. Allow peeking feature is not globally controlled and is turned on only for a certain app. If it only works for a select app, then most likely others apps don’t support it. In this case, the best party that you can contact for support is the developer of said apps.
There’s nothing much that we can do for this because we can’t obviously change your OS codes. You must work with concerned parties to get answers.
I dropped my phone over a month ago and have a small crack in the screen in the right upper hand corner. The phone has worked normally since. However I dropped the phone again 3 days ago, it fell approx. 1-1.5 ft, no new cracks but now the screen is constantly black, won’t turn on. The LED light is red while I have it plugged in to charge but once unplugged it turns blue. It’s a constant blue (not flashing) a constant blue which fades from a light blue color to a dark blue color and back again. HELP!!! I can get a new phone but all my pictures of my kids from the last 15 months are on here (for some reason they stopped downloading to my Gmail acct) What can I do? Is this Samsung Galaxy S6 fixable so that I can keep/retrieve my pics??? I appreciate your help 🙂 — Jen
Solution: Hi Jen. You clearly have a hardware issue and the only resolution is repair. We hope the issue is isolated to the screen assembly only as in this case, you’ll still be able to continue using the phone without wiping the memory after a screen replacement. Contact Samsung and check with them if they can repair the device without wiping the memory. Make sure that you don’t forget this because they usually wipe the memory before or during repair.
We don’t know what your expectations are but if you think there’s a software trick or an easier hardware fix for this, you are mistaken. Make sure that you let a professional handle the screen replacement so you can recover your pictures.
Hi there. i hope you can help me with this problem. i have the Galaxy S6 Edge Plus and running the Marshmallow 6.1. When you go into the theme store and you download a theme that has a different clock style from the default one that install on the phone, the new style/look don’t change and the clock stays in the phone style/look. Why is that? Before the Marshmallow update, the theme you pick and download will change the look of the clock to the one you pick and stays like that. Try and pick a theme with a different clock look and after you install that theme the clock stays with the default clock look/style. I did wipe the cache and re-download. Nothing helps. Thanks. — Ulovely434
Solution: Hi Ulovely434. the first thing that you want to do is to delete the cache and data of two apps: Themes and Theme Store. Once you’ve done that, try to re-install the new theme again. To delete an app’s cache and data, follow these steps:
- Open the Settings menu.
- Tap Apps (some versions may show Applications or Application Manager).
- Look for mentioned app above and tap it.
- Tap Storage.
- Tap Clear Cache, then Clear Data (in this order).
If that won’t work, the next logical step is to do a factory reset. Refer to the steps above.
If you’ll encounter the same problem after a factory reset, make sure that you contact Samsung for direct assistance.
Keep in mind that some themes in Samsung Theme Store are made by third party sellers. That means that their products may also be the source of the problem right now, especially if they are not updated to work with the particular Android version running on your device. Make sure that you also contact the particular theme developer for more insight into this issue.
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