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Solution to a wet Galaxy S6 Edge, other issues

Hello guys! Here’s another set of problems and fixes for the #GalaxyS6 series. We provide you, in particular, a solution to a wet Galaxy S6 Edge issue and a few of the important things that you must do when faced with a water damaged smartphone.

S6

This the complete list of items discussed in this post today:

  1. Galaxy S6 won’t charge
  2. Galaxy S6 lost files after updating from ADB | How to change Galaxy S6 emergency mode phone number
  3. Galaxy S6 stuck in Samsung logo screen
  4. Galaxy S6 Wi-Fi not working
  5. Solution to a wet Galaxy S6 Edge

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1:  Galaxy S6 won’t charge

My Galaxy S6 does not want to charge. When the phone is powered off it shows the battery sign with the lightning bolt for 5 seconds and the goes away. I tried unplugging it and plugging it back in and same thing. When I power on the device it either says 100% of charge or 0% of charge. If it says 0% it just powers off, and if it says 100% it works for 2 min and then reboots and shows 0%.

I thought it was the battery so I replaced it with an OME battery from ebay a few days ago and the same problem. I even tried different cables, and wall adapters but no luck. I tried wiping the cache partition, holding the volume down plus home button and power and then rebooting but nothing works. And I am not sure if it could be the USB port because the phone recognizes when plugged in, but my computer only makes a noise when I plug it in if the phone is in download mode, otherwise nothing. I even tried draining all the power to calibrate the battery, but the phone won’t take in any charge. And I can’t bring it to Samsung’s repair center because the one year warranty is done. — Kavin

Solution: Hi Kavin. There’s only so much that you can do on your end to fix an issue like this. We say you’ve already exhausted all possible solutions that you can do on your end. You’ve even go beyond the usual things an average user can do by replacing the battery yourself. Since the software troubleshooting and battery replacement did not work, you can assume that true cause of the problem has nothing to with the battery nor with the software. A full hardware diagnostics must be done so that the issue is resolved.

Hardware diagnostics and troubleshooting requires advanced electronics knowledge and skills for the person doing it. This is the reason why we don’t provide hardware solutions in this blog. If Samsung repair or replacement is out of the question, bring your phone to a reputable third party shop so a professional can do a full check of your device.

Problem #2: Galaxy S6 lost files after updating from ADB | How to change Galaxy S6 emergency mode phone number

I was low on memory, may or may not be original problem. My 4G LTE was not working except if put in to emergency mode. Did the power + home + vol up button and started in that mode and then cleared the cache (a website said that it may be the way to fix it). Stayed same, only connecting 4G when in emergency mode. 

Went to the same power + home+ vol up and told it to apply update from ADB, thinking well that it would not hurt in the meantime to let it update and I went to be. Well, it wiped everything I had and the next morning it was like a new phone (i.e. nothing was there – no former apps, no pictures, no music, etc). I looked online for several of the programs. Some ask you to jailbreak it, others ask you to pay and some did not find anything at all. What to do?

Side note: when I put my phone in my pocket a lot of times it will call 911. Is there a way to change the 911 number or change who it will call on emergency?

Thank you so much in advance! — Chris

Solution: Hi Chris. The update from ADB option under Recovery Menu only works if you manually install an update from a computer (with ADB drivers installed) to your phone via USB connection. If you did this without really knowing what it’s supposed to do, you can only blame yourself. We don’t to dive deeper into how ADB works but if you lost your personal data (photos, music, videos, etc) after a manual update, you’re out of luck. If those files were not saved somewhere, like in a cloud service or to another device, you can kiss them goodbye. There’s no way to recover deleted files from an Android device if they were only saved locally before they were erased. For your apps, you can simply re-install them by checking the list of your apps from your Play Store account.

Is there a way to change the 911 number or change who it will call on emergency? Did you set up an emergency number to call before? If yes, follow these below to change it:

  • Hold down the Power key on your device for several seconds.
  • Touch Emergency mode.
  • Touch OK.
  • Touch the checkbox to state you have read and agree with the terms and conditions and then touch OK.
  • Navigate to Phone option.

Problem #3: Galaxy S6 stuck in Samsung logo screen

Hi. I’d really appreciate any help avoiding a factory reset. I have a Galaxy S6 SM-G920I bought in India about a year ago. The device is not rooted.

After a night long charging I used it for about 5 minutes when it worked just fine and 5 minutes later I found it stuck with a black screen with blinking Samsung logo.

The device was asking me to upgrade the software during the last 2 weeks which I’ve always clicked the “Later” option. I don’t think I even downloaded the upgrade files yet. So I don’t think the device might got stuck during a self-initiated software upgrade. I’ve tried clearing the cache through the recovery menu but it did not solve the problem.

There are pictures which I’d like to backup before resetting (if that’s the only solution).

I’d like to know what steps should I do to repair the phone?

Is there an option to get to the files before a factory reset?

(I’ve read about adb but wasn’t sure if that’s the way to do it, but meanwhile I installed android studio and java sdk just to be prepared if that’s an option to recover the pictures on the device).

Please let me know if you can help in any way. Regards. — Merrav

Solution: Hi Merrav. The next logical steps to clearing the cache partition involves wiping the phone clean so you are left without much choice in the matter. If your main objective right now is to recover your personal files, you’re just out of luck. You either have to do a factory reset or manually install a stock firmware. Both of them requires wiping the phone’s memory. Updating from ADB also means manual installation of an Android update and can lead to loss of personal data.

Problem #4: Galaxy S6 Wi-Fi not working

I have owned my S6 for more about 9 months. i absolutely love this phone but recently my wi-fi has stopped connecting on its own. This problem is making me upset because i have to share a data plan with someone.

Also i surf the internet a lot. i have been doing so at work at and home because i did not have an issue before of my wi-fi connecting on its own.

I appreciate the help Android is willing to get in touch with me about but i hope T-Mobile will be able to compensate  me a bit for not knowing that my device had stopped connecting to wi-fi on its own. Lately, i have  used too much of mobile data that i am distraught. My most relatable issue from this site is this :

If your phone is unable to detect other Wi-Fi networks then this could already be a hardware issue since you mentioned you already performed a factory reset. I suggest you have your phone checked at an authorized service center [taken from this article].

I would love to know which service center i am able to visit about this topic. THANK YOU. — Phyllis

Solution: Hi Phyllis. Like what we said, if a device no longer finds a Wi-Fi network, even after a factory reset, the most likely cause of the problem is hardware malfunction. If your phone is still covered by Samsung’s one year warranty, find a nearby Samsung shop in your area and bring the phone to them. If there’s no Samsung service center near you, call them first to see if there’s a way that you can send your phone to them.

If Samsung service center is out of question, the next best thing to do is to look for a third party electronics service center in your area so they can take a look at the problem.

In case you haven’t tried to do a factory reset yet, simply follow these steps:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #5: Solution to a wet Galaxy S6 Edge

Unfortunately I went camping for the first time (and the last!!). I placed my phone on the “safety pocket” inside while I slept as I didn’t want to crack the screen if I rolled on it or anything.

Being amazing British weather it rained overnight and unfortunately my beautiful 7 month old S6 Edge got wet. I immediately bought some rice and placed it in there left it for a few hours and connected to a portable charger we had bought.

This seemed to work for a while and the screen was showing battery percentage and everything worked great I could power it on. Amazing!! However – After about 10 minutes a tiny line appeared just on the edge of the screen and the screen froze and has been unresponsive since. I can still receive calls and texts etc everything but the screen is just black. I ideally don’t want to wipe the phone as I have pictures of my recently passed grandmother and grandfather.

Your help would be much appreciated. — Helen

Solution: Hi Helen. The two worst things that you can do when you have a wet smartphone is to leave the battery connected and to turn the device on. Doing both will surely lead to other hardware problems. We know you can’t remove the battery of an S6 Edge because it’s designed to be non-removable for an average user so we assume that your phone was already toast a few hours after it got wet. Charging and turning it on without knowing for sure that there was no more moisture inside may had been the killing blow. Water in the motherboard can easily cause short circuit of components.

Leaving the phone in a bag of rice for a few hours is useless. Do you know why? Rice is often commonly accessible to smartphone users so it’s a handy material in drying wet electronics. The problem is, you must leave the phone inside a bag of rice for many days, even for more than a week, in order for this method to be effective. A few hours won’t do as it takes a long time for moisture to get absorbed by rice. In an ideal scenario, the phone must even be opened and dismantled first so that water in hard to reach areas will easily be absorbed. That said, you can only assume now that many components in the motherboard may have already been malfunctioning.

We hope that the affected hardware malfunction is only on the screen assembly as it can be replaced without causing trouble to the rest of the system. Bring the phone to Samsung so they can check and replace the screen (if that’s the only problem). Keep in mind that if the cause of the unresponsive screen problem is other than the screen assembly failure, you may be looking at a totally unrepairable device.

Water damage also voids whatever warranty is left on the device so you can expect Samsung to charge you for whatever service or replacement is needed.

If Samsung service center is not available in your area, look for a reputable service center that can take a look at your phone.

Related reading:  Things to do when you have a water-damaged Android phone

 


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