Hello Android users! This post addresses problems reported for the #GalaxyS6. One of such reported issues shows that the screen wakes up if Galaxy S6 moves or briefly relocated. We also tackle other interesting issues as outlined below so enjoy this read!
- Galaxy S6 problems after Android 6.0.1 update
- Galaxy S6 freezes and screen flickers
- Screen wakes up if Galaxy S6 moves | Question to unlock a Galaxy S6 bootloader
- Can files be recovered if a Galaxy S6 does not power on?
- Galaxy S6 is stuck at Ultra Power Saving Mode | How to disable Galaxy S6 Ultra Power Saving Mode
If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.
When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
My phone automatically upgraded to the Marshmallow 6.0.1 even though I tried to ignore the upgrade notification for about a year now knowing that my phone would not work properly after the upgrade.
My texting ability using the VW app is not working even after uninstalling and reinstalling several times. My phone battery is draining tremendously and it has to stay plugged in at all times. Phone is very hot and even after conducting a clear cache, I’m still having major issues. Phone automatically shuts off and restarts. Counting 22 times so far just from today, and it drops all my calls. My phone operates very slowly and it’s about to go into the trash.
I’m trying to find a solution to this and it has come to the point where I’m about to cancel my service with VW and switch back to IOS (iPhones). — Hanna
Solution: Hi Hanna. If problems begin to show after a Marshmallow update, you can try two things:
- Perform a factory reset
- Uninstall apps
The first one, doing a factory reset is the next logical step if wiping the cache partition did not change anything. Before you do this, make sure that create a backup of your files, photos, videos, music, and other important data. For reference, here are the steps to do it:
- Turn off your Samsung Galaxy S6 Edge.
- Press and hold the Volume Up, Home and Power keys together.
- When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
- Wait until the Android Recovery Screen appears after about 30 seconds.
- Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
- Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
- After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.
The second thing that you need to do is to ensure that you only install apps developed or updated for Marshmallow. Many Android users think that an Android operating system update also updates apps automatically but the opposite is true. To avoid having problems, you must also make sure that the apps are updated so they don’t create a conflict with the new operating system. Apps created by unknown or inexperienced developers tend to cause problems after an update so make sure that you get rid of them. Stick with official apps and games. If you are not sure where to look for indications that an app is compatible with Marshmallow, visit its Google Play Store information page or contact the developer. Problems that arise due to incompatible apps will continue if you will not delete them from your phone, or let the developers know of issues.
Any of these two should fix your problems. If nothing will change though, the cause of the problem may be firmware-related, which means that the operating system code is buggy in itself. Now, before you start blaming Samsung or Google for that, report the issue to your carrier first as they are the ones that modified the vanilla Marshmallow from Google and released them to their customer base.
First I noticed that when I tried to verify my email address for my Tumblr app and I clicked the verify button in the email, my screen would begin to flicker and freeze. I just hit back and it was ok then. giving up on that a few days later my phone began to screen freeze and the only way to go back on was to wait until it died and charge again.
Verizon health check said my memory was almost full. I deleted the cooking app and Tumblr. Also deleted temp files. Yesterday at work I noticed it was off. I assumed it was dead. I got home and it would not charge or turn on. Bing led me to a website and I pressed volume down, on button and homescreen button together to get it to come on and now is taking a charge. I switched to Samsung s6 from an apple iPhone and was quite happy until now. maybe you can help? please and thank you. — T Roy
Solution: Hi T Roy. The first potential solution that you want to try here is to refresh the phone’s system cache. Here’s how:
- Turn off the device.
- Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
- When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
- When the Android System Recovery screen appears, release the Volume Up and Home keys.
- Press the Volume Down key to highlight ‘wipe cache partition.’
- Press the Power key to select.
- When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
Once you’ve cleared the cache partition and restarted the device, observe the phone for a couple of hours. If the issue continues, do a factory reset. Refer to the steps above on how to do it.
First of all, thank you for taking the time to help people with their Android issues. As for my issue, I first noticed the problem shortly after purchasing the device, which is 6 or 8 months ago. I don’t even know if it’s a problem. it is entirely possible it’s normal operation. Here’s what it does.
If the device is sitting somewhere and some type of movement occurs (it gets bumped or picked up etc…), the screen illuminates. It isn’t that bothersome except if I am driving at night. Often times while driving, I set my phone on the passenger seat. I’ll see the screen timeout, then a moment later it comes back on, resulting from vehicle movement. I went to my providers retail store and they were of no help whatsoever. The same could be said for the Samsung technical support people (that 2.5 hour phone call is wasted time I’ll never get back, their tech support is a joke).
The device is NOT rooted (side question – do you by chance know anything about if these S6’s with a carrier locked bootloader will ever get root?).
Here’s the kicker with the screen illuminating with movement…. You’d think this would consume battery, but I don’t experience any battery life issues. I’m actually quite pleased with my battery life.
Kicker #2 is this issue does not occur 100% of the time. Sometimes it does it, sometimes not.
Any guidance or help is greatly appreciated, as I said, it’s not that bothersome, but I do wish it would quit doing this (hidden setting perhaps?) Thanks much! — David
Solution: Hi David. You have an interesting case here. The only sensors on board the Galaxy S6 that senses motion and orientation are the gyroscope and accelerometer. Each of these sensors has a specific function but not to wake up the screen. The only sensor responsible for waking up the screen is the proximity sensor, which detects an object like your hand, placed directly above the screen. But even this feature requires that you enable it first by going to Settings>Accessibility>Dexterity and interaction>Gesture wake up. In fact, Gesture wake up option is the one we know that can turn the screen on aside from other usual ways that we do like pressing any of the hardware buttons or waiting for a notification to arrive. We cannot replicate your issue in our own Galaxy S6 so we think that this is a glitch that may have developed over time. To check if this is a firmware issue on this particular S6, perform a factory reset and observe it. If the same thing happens, contact your carrier and report this issue so they can check with their developer team for possible solutions.
Do you by chance know anything about if these S6’s with a carrier locked bootloader will ever get root? Carriers have plenty of reasons to keep bootloaders of devices using their network locked. However, if you are really intent on rooting your S6, you must sacrifice some things in order to do that. These “things” include voiding Samsung Knox, potentially bricking your S6, and possibly barred from your carrier’s network afterwards. As far as guides on how to unlock a Galaxy S6 bootloader is concerned, there are plenty of online resources that you can follow by searching Google for them. Most of these guides are unverified and may only work for a particular model of a Galaxy S6 so there’s a high chance of causing complications during and after the rooting process. So, if your question is meant to ask us if we are aware if there’s a way to unlock a Galaxy S6 bootloader, the answer is yes, there’s a way. We cannot recommend any particular guide though as we haven’t tried any one of them at this time.
I’ve had my S6 Edge for about a year now. This past Sunday I put my phone to charge but unplugged it at about 29% charge because I had to use it. When I plugged it back in, I noticed that the LED light wasn’t on and I tried turning on the screen to see if it was charging but the screen remained blank—or shall I say black! I thought maybe it turned off on its own so I tried turning it back on, but nothing happened.
I’ve gone over a few of your articles about troubleshooting this situation, and I’ve tried everything you’ve recommended including connecting it to my computer using the original USB cable to see if it detects my phone, however, no luck.
I would really appreciate your help in solving this issue because I would be extremely devastated if I lost all of my son’s first year photos (including his newborn pictures)! I’ve already received a replacement from Verizon, but because all my photos weren’t backed up on Verizon Cloud I’m hoping you guys can help me get my phone back on so I can transfer them to the new phone, and if not that, maybe tell me how else I can retrieve those photos from its internal memory. Thank you in advance! — Shari
Solution: Hi Shari. If we can be frank, there’s really no way to transfer files from a non-responsive (totally dead) smartphone to another device like a computer. If all the hardware button combinations don’t work at all and the device does not show indications like LED light or vibration, there’s just no way to get your files back. These files are stored in a Nand memory chip and this chip doesn’t work if not all the necessary components and circuit are working. In simple terms, an average user is unable to extract files from a Galaxy S6 memory if the device no longer powers on.
Try to bring the phone to a Samsung service center to see if they can do what you want. Don’t let your hopes up though as Samsung service centers don’t usually do this type of job request. They may also be unequipped to do it even if you’re willing to pay them.
Problem #5: Galaxy S6 is stuck at Ultra Power Saving Mode | How to disable Galaxy S6 Ultra Power Saving Mode
I usually use black and gold theme.
I saw that my battery is really low and i had no time to charge it so i turned on Ultra Power Saving Mode. When it started to apply default theme it took much longer than usual, like 5-10 mins.
Then when i entered UPSM, i couldn’t find a button to turn it off. Then i pressed restart button, after that it won’t turn on. It’s stuck on boot logo and it just stands there. It starts to turn on, boot logo shows up, phone vibrates and nothing happens, only boot logo is pulse glowing.
I tried to use Odin and i successfully installed Firmware (SM-G928F, VIR) and still nothing changed.
Please help me if you know how to fix this without having to do factory reset. Or at least teach me how can i backup all my files before factory reset. — Nikola
Solution: Hi Nikola. If you already managed to install a new firmware, we can’t see why you’re too concerned of losing your files. Flashing or installing a new ROM or firmware virtually deletes your personal data so your files are already gone at this time! There’s nothing to backup right now! Just do a factory reset and see if it will make any difference.
By the way, the most common bug that causes UPSM to fail to transition back to normal mode is when you pick a wrong launcher. Selecting another launcher often fixes this issue without resorting to more drastic solutions like factory reset or ROM flashing. For reference to other users, here are the easy steps that you must do:
- Open apps and long press Google app
- Drag Google app to “app info”
- Tap “Launch as default” then choose “Delete default”
- Go back and press “Force Stop”
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