Welcome to another installment of our troubleshooting series where we aim to help our readers who own the #Samsung #Galaxy #S5 resolve the issues that they have with the phone. Today we will tackle the Galaxy S5 screen does not turn on issue & other related problems. What happens in this case is that the phone is turned on however nothing can be seen on the display. We will also tackle other screen related problems that have been sent to us.
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S5 Screen Does Not Turn On
Problem: The phone turns on but the screen doesn’t turn on. I am able to access the phone using SideSync. The screen does turn on when I do a factory reset but it develops the same problem after some time. Also, I am able to turn on the screen sometimes by taking the battery out and putting it back in while the phone is still on charge. If I do it while the phone is not on charge, it doesn’t turn on. Can you help please?
Solution: If the issue disappears after a factory reset but then reappears after some time then it’s possible that an app installed in your phone could be causing the problem. To check if this is the case just start your phone in Safe Mode. In this mode only the pre-installed apps are allowed to run while apps you downloaded are disabled. If the issue does not occur in this mode then it’s possible that an app is causing the problem. Find out what app this is and uninstall it.
If the issue still persist even in Safe Mode then this could already be a hardware problem. I suggest you have this checked at a service center.
S5 Screen Rotation Not Working
Problem: My screen rotation doesn’t work. It is turned on and smart rotation is turned off but it won’t rotate. If I turn off my device and remove the battery and wait a few seconds and put it back together and start it up, the screen rotation will work for about 10 minutes and then go back to not working. This is very frustrating.
Solution: If the screen rotation works after restarting the phone then the problem could be caused by some form of corrupt data in your phone. Try wiping the cache partition of your device from the recovery mode then check if the issue still occurs. If it does then you should backup your phone data then do a factory reset.
S5 Screen Not Turning On After Overnight Charge
Problem: Left phone on charger all night took off. Charger screen won’t come on tried a brand new factory battery. I can feel it vibrate but no display. Every now and then at random will vibrate and flash red writing in top left of screen there and gone to fast for me to read.
Solution: Try taking out the battery and microsD card (if your phone has one installed). Press and hold the power button for at least a minute. This will discharge your phone circuit and clear out its RAM. Reinsert just the battery then try to turn on your phone. If it doesn’t turn on then proceed with charging your phone.
Before charging your phone make sure that
- You clean the charging port by using a can of compressed air or by blowing to it using a straw. The aim here is to take out any dirt or debris that could be present in the port.
- Use a different charging cord when charging the phone.
If the issue still persist then try starting your phone in recovery mode. This is a working environment separate from the main operating system of your phone. If you are able to access this mode then the issue might be software related. I suggest you do a factory reset from here. Take note that this will delete your phone data so make sure to have a backup copy before you proceed with this.
If the above steps fail to resolve the problem then you should have your phone checked at a service center as this could already be a hardware related issue.
S5 Screen Goes Black
Problem: Screen goes black after entering a rest state..resetting battery works about 10% of the time I did a factory reset and the same issue occurs…phone appears to be functioning properly other than the screen going black
Solution: Try to check if an app installed in your phone is causing this problem by starting your phone in Safe Mode. While the phone is in this mode only the pre-installed apps are allowed to run. Observe if the issue occurs in this mode. If it doesn’t then it could be caused by an app. Find out what app this is and uninstall it.
If the problem still occurs even in Safe Mode and since you already did a factory reset I suggest you have your phone checked at a service center as this could be a hardware related issue.
S5 Screen Freezes
Problem: Hi there! Issue first started with the lower half of the screen flickering whenever I plugged it into the power cord. Adjusting the screen brightness took care of that. I knew that wasn’t a permanent solution but chugged along like that for a couple of months. Now the screen has started freezing up no matter what app I am using. I have to click the power button, and turn it on again a few sec later, and I am able to use it like normal again, for a few seconds, before it freezes again. I did a factory reset this morning, and nothing has changed. I can barely complete a couple of swipes before it freezes up again. The factory restart took me almost two hours to do because of the freezing up. Really hope you can help, thanks!
Solution: Since you already did a factory reset which did not fix the issue I suspect the problem is caused by the display. Bring your phone to a service center then have this checked.
S5 Screen Is Unresponsive
Problem: When the phone rings the first time it works perfectly but if the same number calls back, the screen is unresponsive to swiping. It just won’t register my finger swipe! If a different number calls it works fine. What could that possibly be?
Solution: Try wiping the cache partition of your phone as this problem could be caused by some form of corrupt temporary data. You should also clear the cache and data of the phone app from the application manager. If the issue persists then I suggest you backup your phone data then do a factory reset.
S5 Screen Unresponsive After Marshmallow Update
Problem: immediately after updating to marshmallow the screen became intermittently unresponsive and now is totally locked up. no way to even power down the phone except by removing the battery.
Solution: It’s possible that some form of old software data is causing this issue. The best way to deal with this issue is to backup your phone data then do a factory reset.
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