Hi everyone! Here’s another list of #GalaxyS7 problems we’ve compiled for you. These are taken from emails and reports from some members of our community.
These are the specific topics we cover here today:
- Email account not working properly on Galaxy S7
- No Contacts tab for Yahoo account on Galaxy S7
- Galaxy S7 keyboard issue when typing horizontally
- OTA update notification keeps popping up on Galaxy S7
- Galaxy S7 Private Mode forgot password | Galaxy S7 battery drain issue | Galaxy S7 virus notification pop up when Facebook app is used
If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.
When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
I have multiple IMAP email accounts on my S7 email app. My email has worked fine since I bought the phone a month ago with lots of email coming to all accounts. A few days ago, one account started behaving poorly. The symptoms include:
- downloading very slowly
- first the Subject line shows up then nothing else
- downloading the body of the email may take 15 minutes,
- and attachments are multiples — each attachment will be duplicated two or three times, yet when I try to open an attachment, it takes forever to open if it ever does open.
The same email sent to the other accounts works just fine – fast download, downloads completely, no multiple attachments, attachments open just fine.
I deleted the bad account, restarted the phone, and then re-installed the account – no change. Went to settings, app manager, email, storage and tried to clear email data, but the button is greyed out – not sure why? The clear cache button was available.
Any solutions to getting this account working will be appreciated. — Austin
Solution: Hi Austin. If the issue is only isolated to one email account, that’s an indication that it’s not an email app or phone issue. You must work with the email service provider for that account to get the issue fixed. It may be an email service provider issue that you have no control of so letting them know about it is your only way out.
I have successfully set up my Yahoo email account on my Galaxy S7. It works great, except I can’t access my contacts. There’s no “Contacts” tab on my screen like the one when I access Yahoo from my desktop computer. When I type in the name of the person I want to email, my phone only looks at email addresses stored in my contacts file. I have followed the directions on the Yahoo website. It says that once you set up your Yahoo account you can choose to sync contacts by pressing the “Sync Contact” button, but I don’t have that button.
I have removed and reset my Yahoo account, but no luck. I read about exporting my contacts, but the instructions don’t explain how to get them to my phone. The other advice I found said to download Gmail, but I shouldn’t have to do that to access my Yahoo contacts. I also read that I could install the Yahoo Mail app, but that seems redundant, since I already have a mail app built in to my phone. I guess I could manually type in every single email address I have into my phone’s contact list, but that would take many hours. Shouldn’t there be an easier way to do this? PLEASE HELP! I got this phone to make my life easier, not harder. Thanks. — Bryon
Solution: Hi Bryon. An issue such as this is best answered by Yahoo itself rather than by third party technicians like us. We tried to setup our own Yahoo account in one of our Galaxy S7 phones and we can’t even do it! We keep getting the authentication error every time we manually set a Yahoo account so there seems to be a restriction from Yahoo side of things. The same set of restrictions or limitations may be at work why you have this on-going problem. Make sure that you reach out to them if you are intent on not using their own Android email app.
Beginning after an update about 6-8 weeks ago I can no longer type with my phone in the horizontal position. The only way I can type decently on it when I use Facebook Messenger, or rather, I can type, but the box, and text is not visible until I turn the phone vertical again and that just doesn’t work! This form I am using now to you is only the second time I have had the same problem. If I turn my phone horizontal the keyboard covers the entire box and I cannot see anything I try to type. I can use my regular messaging app to text messages in horizontal position, I can type on regular Facebook horizontally. Is there any way to fix my problem with messenger? I use it multiple times daily and it takes me about ten times longer to type anything in the vertical position! Thank you if you have a solution! — Jill
Solution: Hi Jill. First, make sure that this issue is not isolated to the affected app by wiping its cache and data. You can do that by following the steps below:
- Open the Settings menu.
- Tap Apps (some versions may show Applications or Application Manager).
- Tap the affected app.
- Tap Storage.
- Tap Clear Cache, then Clear Data (in this order).
If the same problem remains, the next step is to wipe the cache partition. Wiping the cache partition has proven effective in fixing minor app-specific issues as well as freezing and random reboot issues. If you haven’t done this step yet, simply follow these steps:
- Turn off the device.
- Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
- When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
- When the Android System Recovery screen appears, release the Volume Up and Home keys.
- Press the Volume Down key to highlight ‘wipe cache partition.’
- Press the Power key to select.
- When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
Any of these solutions should fix the problem. If nothing changes though, consider doing a factory reset.
I do not wish to install updates on my phone. I keep getting the notification that there is a new update available, but there does not seem to be any option to refuse the update. There is an option to update later, but eventually it will take away that option too, with the only option left being to install the update. It won’t let me click out of the screen when that happens, seemingly trying to force me to install the update. Again, I do not want the update. Period.
The only way I’ve been able to get out of updating is to factory reset my phone every time that notification pops up, but this is such a drag because it completely wipes my phone every time and I have to do it every other day or so because the update notifications never stop.
Is there anything else I can do to refuse updates? This just seems ridiculous that I have to go through this. — Jesse
Solution: Hi Jesse. As mentioned in this post, the option not to install Android system update depends on your phone and carrier settings. If you can’t find the said option under Settings>About device>system update, then that’s a confirmation that your carrier removed it. Call your network provider and see if there’s anything that they can do about it.
Problem #5: Galaxy S7 Private Mode forgot password | Galaxy S7 battery drain issue | Galaxy S7 virus notification pop up when Facebook app is used
I have several problems, and would like to avoid a factory reset or exchange if possible, at least for now.
First: I set up a passcode for Privacy Mode, and now I can’t recall it. Is there a way to reset it or send a clue to myself?
Second: the battery has been draining fast lately (the last 2 months or so), even though I always close all apps right away, and have the Clean Master and Smart Manager apps do a thorough cleaning every day. Do you have a recommendation for optimizing power usage?
Third: while the GPS and navigation was on, as well as the Bluetooth for my FitBit, the phone crashed 5 times during a 6-hour drive. No error code was given. Any ideas as to what caused this?
Fourth: sometime when I open links from my Facebook app, a window warning about virus infection pops up and it’s impossible to click out of it, only by pressing the Return button repeatedly. I have the Lookout security app, so I know I have protection, therefore I don’t understand why this keeps happening. Any suggestions for better protection?
Finally: is it true that keeping the Bluetooth on consumes much power? I know Wifi probably does, so I don’t usually keep it on, but I’m not sure about Bluetooth.
Thank you for any assistance you may be able to give me! — Zsuzsanna
Solution: Hi Zsuzsanna. Let’s answer your queries individually.
I set up a passcode for Privacy Mode, and now I can’t recall it. Is there a way to reset it or send a clue to myself? The only way to unlock Private Mode is via factory reset. Make sure that you create a backup of your personal data first before doing a reset.
Do you have a recommendation for optimizing power usage? If you are really serious about extending battery power, using third party apps like Clean Master, Smart Manager, and similar apps won’t help. You have to use smarts and sacrifice some things in the process. To give you on the basic things to do, kindly visit this previous post.
While the GPS and navigation was on, as well as the Bluetooth for my FitBit, the phone crashed 5 times during a 6-hour drive. No error code was given. Any ideas as to what caused this? No. it may be a single app, an operating system glitch, or a combination of both. Further isolation must be done in order to fix the issue. That means uninstalling some apps until the issue is eliminated, or even doing a factory reset.
Sometime … Lookout security app, so I know I have protection, therefore I don’t understand why this keeps happening. Any suggestions for better protection? The battle between virus makers and antivirus companies is a cat-and-mouse game. Antivirus companies can only provide protection AFTER detecting a threat, while hackers and malicious third party virus makers tend to create new products once old viruses have been uncovered. Thus, installing an antivirus app in your phone is not a guarantee that it’s free of malware. The best way to prevent malware from penetrating your device’s defenses is simple: keeping the number of apps as low as possible, and most importantly, not to install apps from unknown developers. If you think your device is hosting a virus right now, make sure to do a factory reset first, then making sure that you don’t re-install the same set of apps afterwards. Keep in mind that viruses in smartphones are spread by apps. Make sure that you only install trusted apps. Stick to official apps and leave out those from least popular or unknown developers.
is it true that keeping the Bluetooth on consumes much power? I know Wifi probably does, so I don’t usually keep it on, but I’m not sure about Bluetooth. Bluetooth functionality uses power to work, just like Wi-Fi. Thus, turning Bluetooth off can help in conserving battery power throughout the day.
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