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Galaxy S6 not charging when connected to wall outlet or PC, other issues

One of the common issues for any smartphone today is power-related difficulties. That the Galaxy S6 not charging issue is mentioned here is therefore not a surprise.

S6

Below are the specific topics discussed in this material:

  1. Galaxy S6 won’t charge
  2. Galaxy S6 music apps stopped working properly after Marshmallow update | Galaxy S6 mapping apps not working properly after an update
  3. Galaxy S6 not charging when connected to wall outlet or PC
  4. Galaxy S6 wont’ turn on | Galaxy S6 battery not working
  5. No volume when making a call on Galaxy S6 after Marshmallow update

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When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S6 won’t charge

Have had the phone only a few months in good condition, always in a case and glass protector. 2 days ago it stopped charging so I used a different charger. still wouldn’t charge. device kept turning off and on. tried many chargers, not charging the phone.

Now the phone is dead. The charging screen comes on when I press the power button and says a charger is connected but still no charge and won’t turn on.

I haven’t dropped it or damaged it. This just happened all of a sudden. It’s only a few months old, had no problems before this. Any advice on what this could be as repairs are costly? wondering if I could get it fixed under warranty given the fact I only purchased it a few months ago brand new.  Would be grateful if you would get back to me asap. Many thanks. — Cassie

Solution: Hi Cassie. If the phone still powers on but appears to refuse to hold a charge, the first thing that you want to do is restore everything back to their default settings. You can do that by performing a master reset. This procedure will delete your personal data like photos and videos. Here’s how to do it:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Factory reset eliminates software glitches that may have developed over time. If the phone continues to fail to charge, you have no other option but to ask for replacement. Standard replacement warranty is normally valid within one year of the day of purchase so we think you can still have your S6 replaced for free.

Problem #2: Galaxy S6 music apps stopped working properly after Marshmallow update | Galaxy S6 mapping apps not working properly after an update

My phone was new in January 2016. I was happy and all worked correctly until installing the Marshmallow update in April. I immediately started having problems with all of my music apps, but mainly Pandora as that is what I was using exclusively until that time. I thought it was Pandora’s problem so I downloaded a number of other well-known music streaming apps and they all had the same issue: constantly buffering and rarely working correctly.

The other main issue for me is my workout mapping apps are not mapping correctly. I was using Map My Run and same as with the music, I tried other apps and ran into the same issues. Instead of mapping my routes correctly it will map in straight lines to random points and not track appropriately. I started by talking to the guys at the Verizon kiosk at Costco where the phone was purchased, progressed to the Samsung station at Best Buy and then many phone calls to Samsung customer service and finally Verizon warranty people. I did everything suggested, even a factory reset.

Verizon determined the issue was my internal antenna and sent me a new phone which I received on 6/22. I left for a trip to Europe on 6/24 and only used the phone to take pictures and use wi-fi for Facebook and Google Hangouts in my hotels. Since being home on 7/5 I have downloaded many apps I was using previously like those mentioned for music and workouts and have the EXACT SAME ISSUES. 

I am so angry and frustrated I don’t know what to do. It is not right to pay $500 for a phone that doesn’t operate correctly.  Next to calls and texts the music and mapping are the most important reasons I use my phone.  can you help?  thanks! — Laurel

Solution: Hi Laurel. Since the same problem occurs on at least two Galaxy devices, there’s a chance that the cause may be due to another app. We suggest that you do another round of factory reset, install one music app and mapping app, and observe the phone for 48 hours. Make sure not to re-install other apps while you’re trying to observe the phone so you will see the difference. Doing this exercise will let you know if our hunch is correct, or if the problem is the phone itself.

It may also help if you can contact the developer of the apps to see if they’re aware of the problems you’re experiencing. Keep in mind that not all apps are designed to work with all Android devices. There’s always a chance that an app you’re using may not be properly coded, or may be having some incompatibility issues with the current firmware running on your S6.

Problem  #3: Galaxy S6 not charging when connected to wall outlet or PC

Attention:

Problem: Samsung Galaxy S6 not charging via USB but able to access plugged external thumbdrive with micro-USB

Background:

Day 1: Everything working fine.

Day 2: Turned off phone after morning use because mobile phones were not allowed. Turned on phone in late afternoon and resumed normal/usual use through evening. Since I had the phone off the better part of the day, I was able to watch my videos via plugged thumbdrive until late evening hours.

Then when plugged in for overnight charging, nothing.

Troubleshooting by trying different outlet, usb-wall socket dongles, and usb cables. Never charged or recognized USB plugged into S6.

Connecting to computer yielded nil results.

Day 3: Repeated troubleshooting process and figure was S6 port at fault.

Repeated Reset, and Wiping cache process. Even went as far to enter ODIN mode and exit.

#9900# code does not work with S6 regardless of having Developer option accessible or not.

Relocated to a Starbucks to attempt wireless recharge. That worked! Sitting here for few hours now waiting for wireless recharging to complete to 100%.

Thus far attempted to replug-in both USB cables to computer but neither are acknowledged by S6 as compared to what usually happens: the USB icon pops up and ask option of connect for MTP (media transfer protocol) or PTP (photos transfer protocol).

This means of course, I cannot even backup onto computer if I must factory reset.

The problem restated:

S6 not charging via USB port. Option to connect to PC/Mac via USB port is unavailable.

BUT when connect a thumbdrive, with micro-USB connector, the USB icon pops up in Notification and the usual switch to accessing the thumbdrive is open.

Guessing:

If S6 recognizes and allows access of thumbdrive connected by micro-USB, but does not recognize any USB cable whether plugged into a computer or power outlet, then does that mean the S6’s “power pin” is the only damaged item leaving just the “data pins” working?

Update: When connecting USB cable with my portable battery, phone is recharging.

In other words, pocket battery <—> USB cable <—> S6   the phone charging.

So, for some reason, S6 is not recognizing the USB cable when connected to either a PC/Mac or the wall outlet.

Advise, please, on how to restore, repair to S6 recognizing USB cable when connected to computer or wall power outlet AND assuming factory reset will not work.

Thank you. — Sheldon

Solution: Hi Sheldon. That the phone charges fine via a portable battery is a clear indication that the hardware components of the micro-USB port are working as expected. This means that the problem is not hardware in nature and can most probably be fixed by doing basic software troubleshooting.

Android power management is governed by the operating system, which can sometimes encounter errors. If you haven’t tried it yet, we suggest that you wipe the cache partition first to see if that will change anything. For minor firmware-related issues brought by apps and firmware updates, wiping the cache partition often does the trick. It’s because this procedure will literally delete all cached files in the cache partition, which will force the system to create new ones during the next boot up. This procedure is also very helpful in fixing issues like random reboots, boot loop, stuck during boot up and random freezes after updates, as well as power-management errors. Here’s how you wipe the cache partition on your S6:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If wiping the cache partition wont’ work, the only other solution available for you is factory reset. We are almost certain that restoring the default settings is the answer to your problem but if it will not work either, there’s really nothing more that you can do on your end. Like the rest of guys who can’t fix their phone problems by doing software troubleshooting, the only remaining resolution is by asking for a replacement unit.

Problem #4: Galaxy S6 wont’ turn on | Galaxy S6 battery not working

Couple months ago my phone died after having it in my pocket when the battery life was easily at half battery. I tried turning it on but it wouldn’t turn on. So when I got home I used the original charger to try and charge it but all that would show up is that big empty charge symbol that pops up when your phone is dead and needs charge, It won’t power on at all.

Also, I bought a new charger and still won’t charge even though it shows that empty battery charge symbol on the screen of the phone. Is there a way to buy a new battery? Is my phone dead forever?

I tried plugging it in for first time in a while today and I got one of those chargers that lights up red when its charging and lights up blue when it’s not plugged into phone and it keeps flashing red and blue and everytime it goes red that symbol thing comes up and when it goes blue it goes off so that symbol is flickering also. Let me know if I can just buy a new battery and that should fix it. Or if my phone is just probably dead forever. — Logan

Solution: Hi Logan. An Android phone that won’t charge can be caused by a few things including a non-working charger, bad battery, a malfunctioning charging/micro-USB port, or a rare software glitch. We obviously can’t know which of these four is causing your issue unless you do some troubleshooting.

The first thing that you want to do is to boot your phone in safe mode. We’re not aware of any particular app that can affect the charging function of a Galaxy S6 but there’s always the change that a bug may have developed creating a conflict that results to the issue you’re encountering now. An easy way to check if this hunch is correct is by booting your phone in safe mode. While this mode is enabled, all third party apps will be prevented from running. If one of the third party apps is responsible for the issue, the phone should work normally while in safe mode. To boot your S6 in safe mode, follow these steps:

  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Should safe mode not change anything, your next move is to wipe the cache partition and eventually do a factory reset. These two are the last software troubleshooting that you can do on your end. If they won’t change anything either, you can assume that the problem is hardware in nature. It can be a bad micro-USB port or the battery itself. You can’t obviously fix these problems, unless you would risk prying open the phone and replacing the bad component yourself. Your best option is to have the phone handled by a professional so proper diagnostics can be done.

Is there a way to buy a new battery? Is my phone dead forever?

The battery of a Galaxy S6 is non-removable so buying a new battery and putting it inside requires voiding the warranty (if warranty is still valid at this time). As long as the issue is due to bad battery only, your phone should still be operational again once the old battery is replaced. Battery replacement procedure for an S6 must be done by a skilled technician so make sure that proper diagnosis is done first to identify the real issue before doing it.

Also, an S6 is capable of wireless charging. If the problem involves the USB port only, you can still charge the phone wireless via a wireless charging pad. That way you can power the phone back on and create a backup of your files before seeking for a repair or replacement.

Problem #5: No volume when making a call on Galaxy S6 after Marshmallow update

Everything was working fine until I updated my phone to Marshmallow. I had used both the headphone jack and the normal call speaker (not speakerphone) the day before, with no issues, but immediately after the update,  I noticed I was not getting ANY volume when making a call,  listening to voice mail,  etc. I also noticed when plugging into the headphone jack that the audio was very faint,  even at Max volume,  and is crackly, distorted, like a really bad connection.

I have tried doing a factory reset,  first keeping my most important apps, and then dumping all the apps, to no avail.  I then tried reverting back to Lollipop 5.1, but the problem didn’t go away.

I even tried using compressed air to clear debris from the headphone jack, but that didn’t help,  either.

I called Samsung support, and they said this is a known software glitch. They directed me to my nearest Best Buy to have their service technician attempt to fix it. All he did was update me back to Marshmallow. Of course, this didn’t fix the problem.

I’m at a loss as to what to do next. If not for the timing, I would think this is actually a hardware issue,  but everything was fine right before updating, and the problems arose right after the update.

Are you aware of this issue after updating? If so, is there a solution yet? Anything else I should try?  I appreciate any help you can provide. — Lane

Solution: Hi Lane. We’re not aware of Android Marshmallow update causing speakers to fail or audio function to stop working properly until now. If the audio issue is limited only to call-related activities, the problem is most probably due to poor firmware coding your carrier supplied. To check this, try checking by listening to music on speaker. If the speaker does not work as expected when listening to music, you must have a hardware issue at hand. Otherwise, you can assume that either the new firmware is causing the call volume to not work properly, or that the call apps you’re using are not optimized to work with Marshmallow. Make sure that you let your carrier know of the problem so they can check with their developer team for a fix.

 


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