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Galaxy S5 POP account issue after Android update, other issues

Android updates can sometimes lead to more problems than fix existing ones. In this episode, we include an S5 POP account issue after Android update as well as other #GalaxyS5 problems.

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Below are the specific topics discussed in this post:

  1. Galaxy S5 POP account issue after Android update
  2. How to recover important files from a broken Galaxy S5
  3. Galaxy S5 screen flickering when Power Saving mode is on
  4. Galaxy S5 has weak signal | Galaxy S5 mobile data not working
  5. “Downloading…Do not turn off target” error in Galaxy S5 due to faulty charger

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S5 POP account issue after Android update

The recent software update has wreaked havoc with my phone.  I have spent hours on the phone with Verizon just trying to fix the problem with my email. I have since found that Samsung deleted “period to sync” from the incoming emails options in POP, so it downloads 60-70-100 old emails each time there are new emails to download. But, using pop is the only way I can keep emails on the server so when I delete them from the phone, I can still access them and respond from my laptop. Is this true?  Did they really delete it? Are they crazy? 

If I switch to IMAP, the emails are deleted from the server once I delete them from the phone, and I can no longer access them from my laptop!  Before the “wonderful” upgrade, I was able to download only the most recent incoming emails, plus leave emails on the server so I can respond to them from my laptop. This problem with 60-70-100 emails downloading every time I have a new incoming email is annoying, frustrating, and burning up my battery. Did they REALLY delete “period to sync?” And how can I get around it? 

I only want the most recent emails downloaded, and I want them to remain on the server so I can access them from my laptop. I am about ready to throw it out the window. Argh!  Thanks much! — Mindy

Solution: Hi Mindy. First of all, we don’t monitor minute changes to settings of any apps like the Samsung email app on the S5 or any device so we can neither confirm nor deny it. Samsung, Google, or your carrier change app or software settings without user approval all the time. The missing option may be important for you and for other users but the decision to remove them does not depend on users at the end of the day. We know this is disappointing but that’s a fact of our everyday digital life. We as end users don’t have the final say when it comes to updates. The principle what-you-see-is-what-you-get happens whether you like it or not. If you really want to do something about this missing feature, try to email Samsung developer team so they know it’s importance for people like you.

Secondly, since there’s nothing that you can do to change the current email app in terms of POP settings, we recommend that you simply switch to IMAP. Keep in mind that IMAP was created as an improvement to POP, which was the system built when an Internet service provider can only provide a very limited storage space for a particular user’s email account.

IMAP is the recommended protocol to use if you access your email via multiple devices. Unlike POP, IMAP protocol always keeps a copy of your messages on the server inherently so multiple devices can access them anytime. You don’t have to delete your email from your phone that often as well because the email app makes sure that only the recent messages are temporarily stored in the phone, thus helping minimize the storage space the app consumes in your phone. That’s because IMAP protocol only stores or downloads a fraction of your emails in the phone’s local memory (unless you opt to view older ones too). This is, at least, how IMAP accounts should work in general in most email apps. Some email apps may modify this behavior though like what happened to your POP account after an update. Changes may be introduced that can significantly affect the behavior of the email app we, as end users, are used to seeing.

As far as we know, the stock or native email app on the Samsung Galaxy S5 only downloads recent emails when you use IMAP. If that’s not happening on your email app right now, consider using third party email apps. There are many free email apps in Google Play Store that you can try. This is the only workaround that we know of.

Problem #2: How to recover important files from a broken Galaxy S5

Hi. My phone was thrown to the ground and it’s badly damaged physically on the front upper half (the lower half and back are ok). The phone vibrates when I plug it in to the charger and the LED light in the upper left hand corner turns on but nothing else happens. Recovering the pictures in this device is my main concern. I never backed them up, email them to myself and I had stupidly just removed the memory card a month before because of no more storage and never put one back in.

Samsung said they can fix the device but because of their privacy policy they have to wipe everything and T-Mobile don’t fix it. They’d just send me a new phone but like I said my main concern are my photos. I wasn’t able to use Samsung Kies because the Samsung rep said that since I had a pin to unlock the phone it wasn’t going to be any use. Please! If anyone could help me! — Josmery

Solution: Hi Josmery. In order to move files from your S5 to another device like a computer, you need to make sure first that you enable file transfer mode (MTP) by tapping an option or set of options in the screen. If the phone turns on but the screen is unresponsive or turns black, there’s really nothing much that you can do on your end. Like what Samsung agent said to you, the phone must be unlocked first too. After that, MTP must be selected so that a computer can access your personal data. Try to look for a way to have the screen replaced to see if you can save your photo that way. Screen replacement in this case is expensive and will not guarantee that your phone will work normally afterwards. If those photos are worth the effort and money you will put in the procedure, we say go ahead. Otherwise, you simply have to accept the fact that they’re gone.

As a friendly reminder, always keep a copy of important files to another device to avoid losing them again in the future. File recovery is a tricky business and if the storage device or the device is damaged, it’s almost always impossible to do.

Problem #3: Galaxy S5 screen flickering when Power Saving mode is on

Problem: Ever since I updated my phone to the newer software version  my phone screen has been flickering a lot when I dim the brightness of the screen or when I turn power saving mode on. When I restart it its fine but then a couple minutes later it starts doing it again. It also happens when the screen is about to turn off since I have it on the 1 minute screen timeout option. Please help!

Solution: Since this problem started right after the software update then it may be caused by old software data that may still be in your phone. This old data is conflicting with the new software version and is causing this problem. To get rid of this old software data you should backup your phone data and do a factory reset.

i tried doing the factory reset and it worked for about 20 min and then started to do the same things again.

i can add that it’s also flickering and not allowing me to unlock. I have to try several times until the screen shows me the unlocking screen. — Nicolás

Solution: Hi Nicolás. If the phone worked normally and the screen flickering issue did not appear immediately after a factory reset, that’s an indication that an app or update you have installed afterwards is the culprit. That means that the screen as well as the rest of the hardware are most probably okay.

Observe how the phone behaves after every installation so you can isolate the cause. Alternatively, you can boot your phone in safe mode so you don’t have to go through the hassle of doing a factory reset again. Here’s how it’s done:

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S5′ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

Restarting your phone in safe mode is not a solution but rather a way to confirm if our suspicion is right. If the phone works normally while in safe mode, that’s a confirmation of our hunch. In order to solve the problem though, you still need to isolate which of your third party apps is causing the problem.

Problem #4: Galaxy S5 has weak signal | Galaxy S5 mobile data not working

18 months ago I dropped my phone and cracked the screen. My phone still worked perfect until it fell again, this time damaging the screen even more and causing the horizontal green lines and inability to use buttons. I had the screen fixed and it seemed to work fine except now my phone reception and internet rarely work. The reception does show 4G at times (momentarily)  but flickers in and out.

Also, I can only stand in one place at home to make calls. I have borrowed a HTC ONE and swapped my SIM and my coverage is perfect. I have tried the safe mode and it still doesn’t work. I have done the cache option also and my phone worked for a short time only. I have checked the APN and its fine. I think my only options is a factory reset but I’m curious, could the internal aerial be damaged? All other components on my phone seem to be in working order.

Thanks for your help! — Alicia

Solution: Hi Alicia. Yes, your S5’s transceiver, just like any other hardware component, can be damaged. A transceiver is smartphone component responsible for receiving and transmitting radio signals. It is one of hundreds of components connected to the motherboard and can easily be damaged like any other electronic component.

If you haven’t tried a factory reset yet at this time, make sure that you do it to see the difference. If you get the same situation after a factory reset, you can assume that you have a hardware malfunction.

For reference, these are the steps on how to do a factory reset on your S5:

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

Problem #5: “Downloading…Do not turn off target” error in Galaxy S5 due to faulty charger

First of all I wanted to say thank you for your post on this page http://thedroidguy.com/2015/08/how-to-troubleshoot-samsung-galaxy-s5-downloadingdo-not-turn-off-target-error-1048496. The info I gained from that was invaluable to me understanding that I was not waiting over 24 hours for an update, but more of a distress call from my phone. It ended up being a hardware issue that occurred when the phone was in a powered off state and connected to the factory charging system that came with the phone. 

I resolved the issue by switching out the power adapter. Apparently the adapter had short-circuited and my phones reaction was to go into the factory mode. I just wanted to let you know that the error I got and you reflected on that article could be caused by something as small as a power adapter failure so you should have users check with that first (instead of a master reset which I came dangerously close to doing haha..).

Thank you again for all your support and I hope that my issue/solution will better help your fanbase. Keep doing great things! — Jake

Solution: Hi Jake. We appreciate the effort of providing this feedback. As a general rule, we always suggest to do software troubleshooting first before checking for any possible hardware malfunction. Some software troubleshooting commonly suggested in this blog include wiping the cache partition, booting in safe mode, deleting an app cache and data, and doing a factory/master reset. If none of them changes anything, that’s the time that we tell users to check hardware, including the factory-supplied charger. This logic in troubleshooting is not absolute though and users can, of course, choose to skip something if they want just like what you did. We are glad that you did skip master reset and instead jump right on to checking the charger. Thanks for letting us know of this solution again.

 


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