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Galaxy Note 4 reboots when switching to another app, other issues

Are you looking for solutions to your #GalaxyNote4  issue? Keep reading as this post may help you.

Note 4

Below are specific topics we discuss in this post today:

  1. Galaxy Note 4 freezing issue | Galaxy Note 4 keeps rebooting on itself
  2. Galaxy Note 4 slow performance | Galaxy Note 4 reboots when switching to another app
  3. Galaxy Note 4 photos are blacked out in Gallery app
  4. How to turn off T-Mobile Android update notification in Galaxy Note 4
  5. Galaxy Note 4 stuck in Samsung logo screen

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When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 4 freezing issue | Galaxy Note 4 keeps rebooting on itself

Following 3rd OTA update in June (1st update was in April 2nd in May – these were both fine, version number didn’t change?) phone freezes, reboots. Performed (3) Wipe & Restore (2 from Settings, one from Recovery Boot) problems persist. Sprint Store unable (or unwilling) to diagnose if hardware or software issue. Brought to Store as wiped device, they loaded OS 6.0.1 from a PC (4th restore in 2 weeks).

Explained the following I’ve noticed but got no answers:

-Sprint Zone App diagnostics shows update available but System Update shows latest updates installed (N910PVPS4DPE2)

-Recovery Boot menu does not come up until the ‘Installing System Update’ icon is active for a couple of minutes, but there is no update (?)

-When the screen does appear at the bottom is the message ‘dm-verity Verification failed . . .’ which I’ve read could be an issue.

-Recovery Boot menu has no ‘Safe Mode’ option as listed on your website which is why I’m sending this message.

Phone will work fine for a while then won’t respond, freezes and reboots. This morning the reboots were continual and wouldn’t move past the splash screen. No other Apps were open, phone had crashed during a business call. Pulled the Battery (as I do several times a day) then it booted fine. — John

Solution: Hi John. An issue such as this can be due to a software glitch or a malfunctioning hardware. The only approach you can take to identify the true issue is by doing software troubleshooting first. The most that you can do though in software troubleshooting is by doing a factory reset. If repeated factory resets did not change anything, an app you installed may be creating a conflict with the operating system or with other drivers. We suggest that you do another round of factory reset so you can observe the phone without any third party apps. Try to make the observation period as long as you can to give you enough time. We suggest that you let the phone run (after a factory reset) for at least 48 hours. Make sure not to install anything during this period so you’ll notice the difference. You’ll still be able to send and receive text as well as make and receive calls so you should still be able to use the phone’s basic functions.

Now, safe mode is not accessed via Recovery mode. You must press a different set of hardware buttons to enable it.

Booting Galaxy Note 4 in safe mode will temporarily disable all third-party or download apps leaving pre-installed ones and core services running. This procedure can help you determine which of your apps is causing a problem.

  • Turn off the phone completely.
  • Press and hold the Power key and the Volume Down key.
  • When the phone starts to boot, release the Power key but continue holding the Volume Down key until the phone finished restarting.
  • Safe mode will be display at the lower left corner; you may release the Volume Down key now.

Problem #2: Galaxy Note 4 slow performance | Galaxy Note 4 reboots when switching to another app

Phone shuts off all day long by itself, usually after changing from one app to another, or after a phone call. Phone freezes. Slow navigation.  Phone will not start with power button after shutting down by self. Phone sometimes will not restart after removing battery. I have performed the following: new battery, deleted cache partition, removed and reinstalled several apps, factory reset. Basically I’m trying to decide if it’s an operating system issue or a hardware issue. Can I revert back to a previous operating system?

Phone basically stays on for about 5 minutes and then crashes and does this all day long. Has been doing it for 10 days. Been to ATT store and to 2 repair shops. They are saying hardware. I think it may be operating system. Not sure if ATT has tried to push Marshmallow down to my device, didn’t ask, tho I see there are a lot of Marshmallow issues. I’m ready to switch to an iPhone on Wed as right now I’m unable to be productive in my current state. Thanks — Marc

Solution: Hi Marc. Once you’ve done all the software troubleshooting (like wiping the cache partition and factory reset) without apparent positive result, it’s safe to say that you have a hardware issue at hand. We don’t know how you arrived at the idea that it may be the operating system but for us and based on the problem description, it should only be a hardware malfunction.

You can revert to the previous operating system only by manually installing the firmware via Odin mode. If you want to do that, use Google to search for reputable guides online. Installation of a new OS however may not guarantee a fix. Again, if you really want a resolution, find a way to have the phone replaced.

Problem #3: Galaxy Note 4 photos are blacked out in Gallery app

Gallery Issues. This happened for the 1st time approximately 2 weeks ago. I was trying to send a photo via text as I do often & the message I received advised it was unable to perform that function. I tried several times & when going back to the gallery pages, I noticed I’ve lost multiple photos (count), can’t access videos, more than 3/4 of my photos are blacked out showing the locked screen symbol on them as though locked, gone or removed from gallery. When I click on the photos that I can see, the results are they enlarge to blacked out with the locked screen symbol. I’ve taken out the SD card, battery, rebooted, cached, etc. the results come up either the same way or I can see 1/2 photos but when clicking on them the same blacked out lock screen appears. Are there any other options to possibly bringing my photos back to their original state & not have lost them? Please advise. Thanks! — Joelean

Solution: Hi Joelean. We don’t know what you mean exactly by a “locked screen symbol” on your photos. Normal, working photos in Gallery app of Samsung devices should show a small preview of the photo itself. If the images show a different icon, there’s high likelihood that they may have been corrupted.

File corruption can happen anytime due to a lot of factors. These factors can range from bad state of the storage medium, application errors, firmware glitches, malware (this is rare), to mention few. One thing about file corruption though is the fact that it’s almost impossible for an average user to recover files once it happens. If some of your photos can no longer be accessed normally, consider moving them (if that’s still possible) to another device like a computer so you can check if they can still be opened. This is the only way to check if those files are still working. Alternatively, you can also try to move those files to an SD card and check if they can be opened on another phone or computer.

Problem #4: How to turn off T-Mobile Android update notification in Galaxy Note 4

I would like to NOT receive the “Software Update Notification” for Marshmallow. I installed it on my previous phone (Note 4) and it ruined it, and I ended up having to get another phone, refurbished, from T-Mobile. That one was even worse, would NOT boot up at all, went back and had to BUY a new one (even though I paid for my original phone in full) because it meant I would be without a phone for a WEEK while waiting for the second refurbished one…NOT happening!

Got the second refurbished one, returned the “new one” I had to buy, and this refurbished one is working fine! BUT…I keep getting the update notifications, all day, every day, and I don’t want Marshmallow (Note 4’s processor can’t handle it) and I’m afraid I’ll hit the update button by mistake (too close to the Back button!).

So how do I stop the Update Notifications???

Thanks! — Allison

Solution: Hi Allison. Some carriers remove the option for users to not receive update notification so you must talk to T-Mobile about it. In International version of Samsung Note 4s, the option to disable automatic Android update notification can be found under Settings>About device. If you don’t have anything under this menu that offers a way to turn off update notification, you can assume T-Mobile removed it.

Problem #5: Galaxy Note 4 stuck in Samsung logo screen

Well, like a COMPLETE idiot, I grew tired of hearing my girlfriend CONSTANTLY complaining about any phone she had. I admit temporary insanity! To be nice I offered her my Note 4.

  • she accused me of being able to track and spy on her via my, HER, note4? Maybe there’s a way to do that, but I honestly did not. I’m too lazy and just don’t care enough. Anyways SHE did the volume up, power, and home button and wiped it, plus cleared cache.
  • I am STUCK on a Samsung account screen? I’ve tried everything, watched every video, BUT the biggest thing I have noticed is that in most videos their phone allows them to use the back button, mine rarely does. I also noticed on the other devices, in videos the language selection page has an accessibility tab button, mine DOES NOT?

Man I really love that phone and I hate to think it’s ruined by my kindness and another’s paranoia?

Any help suggestions, GREATLY appreciated. For now I have phone with windows 10 and I’m slowly losing my mind.

Thank you, if not for anything but at the least allowing me to vent out. Guys/men don’t try it, JUST KEEP YOUR OWN PHONE, for obvious reasons. — Damon

Solution: Hi Damon. We don’t know what specific troubleshooting steps you’ve done exactly at this point so we recommend that you go back to basics. That means you must try the usual solutions that we suggest in our blog. These solutions include booting the phone in Recovery mode (which is what your girlfriend did when she wiped the cache), restarting the phone in safe mode, or booting in Odin mode (in order to either try to restart the phone normally, or to install a new firmware).

Letting us know that you’ve watched some videos from some websites does not really help us pinpoint the problem. Since you’re unable to go beyond the Samsung screen, available things that you can do are limited to the things below:

Boot in Safe mode

Booting Galaxy Note 4 in safe mode will temporarily disable all third-party or download apps leaving pre-installed ones and core services running. This procedure can help you determine which of your apps is causing a problem. Enabling safe mode will also help you check if your phone still responds to a different set of hardware button combinations. This may be an easy way to boot your phone back to normal mode. To do this, simply do the following steps:

  • Turn off the phone completely.
  • Press and hold the Power key and the Volume Down key.
  • When the phone starts to boot, release the Power key but continue holding the Volume Down key until the phone finished restarting.
  • Safe mode will be display at the lower left corner; you may release the Volume Down key now.

Boot in Recovery mode

Your main aim in booting your device to Recovery mode is to do a factory reset. This is a drastic solution as it will wipe the phone clean. However, it’s an important step to try in order to bring the phone back to its default settings.

Master reset is very useful when the phone can’t boot in normally or stuck somewhere during boot up. The user will need to boot in recovery mode to be able to wipe the phone’s data partition and reset all settings to factory defaults.

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  • Now highlight ‘Yes — delete all user data’ using the Volume Down key and press the Power key to begin the reset.
  • When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  • The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Boot in Download mode

As mentioned earlier, booting in download mode (if successful) should allow you to install a new operating system. We don’t provide guides on how to manually install a firmware to any specific model though so you must use Google to look for them if you don’t have the information handy.  To boot in Download mode, follow the steps below:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.

If your phone remains stuck in Samsung screen, or won’t respond to any hardware button combinations after trying the procedures above, that’s an indication that you have a bricked phone. Consider getting a replacement device.

 


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