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Galaxy Note 4 not working after Android Marshmallow update, other issues

Have you noticed your Note 4 not working after Android Marshmallow update? If the answer to that is yes, go and read our suggestions below.

Note 4

We also include 4 other topics about the #GalaxyNote4 that might interest you:

  1. Verizon Galaxy Note 4 not working after Android Marshmallow update
  2. Galaxy Note 4 sluggish after Marshmallow update notification keeps popping up
  3. Galaxy Note 4 texting issue due to incorrect baseband version
  4. Replacement Galaxy Note 4 microphone not working | Multiple Galaxy Note 4s having different problems
  5. Galaxy Note 4 won’t charge nor turn on

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Verizon Galaxy Note 4 not working after Android Marshmallow update

Prior to Marshmallow my N910C was as stable as it could be since Lollipop was a suck-lemons release but at least it didn’t crash every 90 seconds. I did indeed to a factory reset deleting all user data and bringing the phone up fresh. This actually made the problems in your list of complaints more severe. So severe that at one point the phone crashed and then booted into the boot loader on its own. And you are incorrect in your statement that there is no way the phone won’t boot unless you screwed up your rooting the device – my device is not rooted and it has hung at the Samsung Android logo many time requiring a battery pull. Either the Marshmallow developers are completely inept when it comes to unit, regression and system test or its some Verizon bloatware feature that is at fault. Either way my N910C is effectively a brick because any use causes it to crash. — Viktor

Solution: Hi Viktor. Most boot-related problems are caused by modifications to software and rooting is certainly one of these modifications. While we seldom hear boot up troubles following an official Android update, it’s not totally impossible because any update is a form of software modification. If your Note 4 has become unusable after installing an OTA update though, you can always seek official support from your carrier. We are yet to receive reports of other Verizon Note 4s having a similar problem so there’s no way for us to know if your issue is isolated or not. The best people to get support from though would still be Verizon. We suggest that you let them know of the problem so they can inform their own Marshmallow developer team of this particular trouble.

Problem #2: Galaxy Note 4 sluggish after Marshmallow update notification keeps popping up

It’s quite simple actually. I’m shocked to report that the minute I started to get the update for Marshmallow Dialog (Android 6.0), my phone has been extremely sluggish. I have ignored this dialog and do not want to install Marshmallow (for now). I’ve gotten this screen to update maybe 100 times thus far (it keeps coming up). I haven’t disabled the app that generates the dialog yet nor decided to upgrade. The odd thing is, the phone is just slow to do anything… enter keystrokes, switch between apps, scrolling on Facebook. It happened as plain as day, the day the Update message started appearing.  The phone works *ok* for a while, then *slows down*.  I’ve done a software reset (removed battery) but that has neither helped nor hurt.  I’m a C++ coder and electronics guy, and I just don’t get it. Had I upgraded and this happened, I would at least understand. 

Please tell me I’m an idiot and it’s just something I didn’t know – I’d love that, I really would.  I’ve not had a single problem with my Note4 thus far, and this is quite disheartening.

Thank you! — Jeff

Solution: Hi Jeff. Just like in a personal computing environment, smartphones can suffer from minor to weird glitches that can sometimes ruin our everyday digital life. Sometimes, maintenance may be needed to ensure that our phone runs reliably. We’ve not heard of cases wherein an official Android update notification can cause slow performance. We’d like to think of it as a coincidence, for lack of true understanding of your issue as well as our inability to really dig deeper to the root. For all we know, you may have installed a third party application that may be creating a conflict with the operating system or with other apps. It can also be

You’ve not indicated the troubleshooting you’ve tried so far so we recommend that you do the basic stuff like wiping the cache partition, booting in safe mode, or doing a factory reset. For reference, below are the exact steps on how to do each one of them.

How to wipe Galaxy Note 4 cache partition

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the wiping of the cache partition is finished, highlight Reboot system now and hit the power key.

How to boot a Galaxy Note 4 into safe mode

  • Turn off the phone completely.
  • Press and hold the Power key and the Volume Down key.
  • When the phone starts to boot, release the Power key but continue holding the Volume Down key until the phone finished restarting.
  • Safe mode will be display at the lower left corner; you may release the Volume Down key now.

If you think nothing has changed even when the phone is safe mode, doing a factory reset should be the next logical solution that you can try.

Problem #3: Galaxy Note 4 texting issue due to incorrect baseband version

I received a software update about a month ago and then another about a week ago. After each update, my phone began having issues mainly related to texting. If I want to send an attachment with a text message, it forces me to select an app for my default. Then from then on it never gives me the option again of, say sending a picture from my gallery if I have chosen a Bitmoji previously. I called T-Mobile, and they said I had the wrong baseband version. They said it is one letter off. She had me tell her the last five characters which are 2EPE3. From my reading, I suspect it should be 2DPE3. T-Mobile had me call Samsung. Samsung had me go a Best Buy store and do a “software recovery,” which I did last night. It did not fix any issue I’ve been having. Can you help? Thank you. — Desi

Solution: Hi Desi. If T-Mobile did acknowledge that your phone’s baseband version is different from the one that’s supposed to be installed in your particular model, then they should fix that themselves. Baseband version is an independent code, separate from the main Android operating system, that’s designed for your phone’s modem, also called Communication Processor (CP). The code for your baseband version is usually developed by the chip manufacturer itself and updates are usually pushed at the same time with new Android version updates. Just as Android gets regular updates, baseband code for the modem should also receive updates and bug fixes from the chip developer. There’s no way an average user will know that the phone’s baseband has been updated unless he or she keeps track of the version itself. Updates for modem firmware are usually meant to ensure stability when new Android version arrives. Sometimes though, a phone’s modem gets out of sync with the new Android operating system. The CP or modem handles communication between your carrier’s network and your device so if the firmware in this device is wrong, it may result to problems. If T-Mobile can’t provide the exact baseband version that’s supposed to be installed, try to see if you can ask for a replacement phone itself.

Other Android users reported to having installed the latest firmware version for their phone’s modem via third party websites but we won’t recommend that. If you want to try manually updating your phone’s modem firmware, do it at your own risk.

Problem #4: Replacement Galaxy Note 4 microphone not working | Multiple Galaxy Note 4s having different problems

I am frustrated and totally disgusted with the phone. I had a 2 and 3 Note, went a whole year with a flip phone because I broke 2 phones in a year.  Was extremely excited to finally purchase another Note for my birthday late February.  2 weeks ago the phone screen went black and I was unable to start it up. T-Mobile replaced it with a used phone, but 2 days later that phone inside microphone went bad and no one can hear me. Also it will only keep a full charge for less than an hour.

Each time I am paying $5 to get another phone. So now I am waiting for a backorder phone to come in stock so I can get another overly used phone.  My phone was only 4 months old but I am sure the phones they are sending me are over a year old. I feel like I am being punished for the poor quality of the phone. Plain and simple it was defective from day one and I was cheated.

I am not one to be able to afford replacing a phone so quickly. It took me a year the last time and now I walk around with a phone I cannot talk on 4 months after purchasing your product. I don’t usually take the time to write these types of messages but I am so very mad and hurt to be cheated in this manner.

Everyone tells me to get an iPhone but I never really cared for an iPhone nor do I know how to work it, but I feel like you leave me with no option.  I could go on and on because I am that mad and hurt. — Jamye

Solution: Hi Jamye. We want to make it clear that we don’t work for Google (the Android developer) nor for Samsung (the Galaxy Note 4 manufacturer). We support issues for Android devices like the Galaxy Note 4 but neither of these two companies are paying us for our services in this blog. That said, we would to let you know that Galaxy Note 4 is NOT our product. We also use a Galaxy Note 4 in our laboratory and so far we can’t find anything wrong with it. We can see your frustrations with your past devices but letting us know of the problems won’t really help you much. You must talk to your carrier (T-Mobile) about the repeated issues with the replacement phones to get a resolution.

Problem #5: Galaxy Note 4 won’t charge nor turn on

Hi there. My Note 4 has been experiencing random hanging and reboots for quite a while and the battery calibration was really bad too. I thought it could be a battery problem and so i bought a replacement battery from Anker, off amazon. It worked better for a while, the battery calibration problem was gone but the random hanging and reboots were still present, although less frequent.

Two weeks after installing the battery, the phone suddenly froze up during charging and the only way to reset it was to remove the battery. Upon reinserting the battery, i found that the phone would no longer boot up nor charge and it has been like that ever since.

I tried soft resetting the phone, removing the battery for a day before reinserting and even tried the old original battery but the problem still persists. I am now confused as to which particular hardware is broken in my phone though. Any advice on this? Thank you very much for your time! Cheers 🙂 — Weitong

Solution: Hi Weitong. Having considered the fact you’re already using a replacement battery, the cause of the problem must be in the phone itself. The next best thing to do is to try to check if you can still boot your phone in other modes. If the phone is totally unresponsive after each attempt, you’re out of luck. You must have it checked by Samsung or any of its authorized service center.

The first thing we would like you to try on your end is to see if you restart the phone to safe mode. Kindly refer to the steps above on how to do this.

If the phone remains unresponsive, you can then try to boot to Recovery Mode so you can either wipe the cache partition or to a master reset (factory reset).

Finally, if the issue continues, you can also try to boot your phone to Odin mode. Here’s how to do it:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Down and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.

Once you’re in download mode, you’ll have the option to manually install a custom/stock ROM or root the phone. If this is the only mode that your phone will respond to, that means that the problem is most probably due to a firmware glitch. You must attempt to boot back to normal mode by installing either stock or custom ROM. If you want to do this yourself, use Google to search for a guide.

Keep in mind that manual installation of a software might brick your phone. Make sure that you follow a reputable guide as well as use the correct firmware for your device.

Again, if this solution won’t work for you, you have no other choice but find a way to get a new phone.

 


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