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How to fix Samsung Galaxy S7 Edge “Unfortunately, the process com.android.phone has stopped” error

Aside from the usual “Unfortunately, the process com.android.phone has stopped” error with the #Samsung Galaxy S7 Edge (#S7Edge), another error you may encounter that’s basically the same or relevant is “Unfortunately, Phone has stopped.”

Galaxy-S7-Edge-com-android-phone-stopped

The first error I cited speaks of the com.android.phone service that may have crashed while the other is referring to the Phone app itself. The difference between these two is that the latter is–let me put it this way–something that has a user interface, which you can see and use. The former, on the other hand, only runs in the background and you can’t directly interact with it but still very important in making sure the app (in this case the Phone or dialer) runs correctly and smoothly.

These error messages may occur without apparent reason, however, many reported them after updating their devices, which suggests it might have something to do with the firmware; either some caches or data are corrupt, some apps are causing the problem or you downloaded a bad update.

In this post, I will walk you through in finding the cause of these errors and I will provide you with step-by-step troubleshooting guides and tutorials you may use in a bid to fix them. The troubleshooting I will present here are based situations users reported.  

For those who have other issues, however, make sure you visit our S7 Edge troubleshooting page for we have already addressed a lot of concerns with this device. Odds are that we already provided solutions to your problem so try to find issues that are similar to yours. You may also contact us by filling up our Android issues questionnaire but make sure you provide us with more information about the issue so we can provide you with more accurate solutions.

Troubleshooting “Unfortunately, the process com.android.phone has stopped” error

More often than not, this error pops up when the Phone apps or dialer is opened. It’s because the process com.android.phone is used by the dialer when the phone connects to cellular network and dial a number. So, it’s safe to say that this error is linked to the phone function of your device. Here’s one of the message we received from our reader that best describes this problem:

Hello TDG. I am hoping you can help me with my problem. First off, I own the Galaxy S7 Edge, which has been with me for several months now. I never had any issues with it but when the update came, this issue occurred. The problem is whenever I try to call a number, there’s an error that pops up and it says ‘Unfortunately, the process com.android.phone has stopped.’ The same thing happens when I try to access a contact from my contact list. I don’t know the real cause but I think it has something to do with the update. Is there anything I can do to fix this? Thanks.

Again, this error occurs in various ways and can be triggered by apps that may have something to do with the call function of the device as well as firmware updates as mentioned in the problem above. So, let’s try to troubleshoot the problem based on how it occurred.

As to the problem above, the best way to fix this problem is to delete the system cache. Our reader said the problem started shortly after the update got installed. Any firmware- or app-related problems that occur after an update are often caused by corrupt or incompatible caches. Delete them to force the new system to create new caches and the problem will be fixed.

  1. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  2. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  3. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  4. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  5. Once highlighted, you may press the Power key to select it.
  6. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  7. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  8. The phone will now reboot longer than usual.

If the error “Unfortunately, the process com.android.phone has stopped” occurs whenever you open the phone app, then it has something to do with the dialer. The same thing goes if the other error “Unfortunately, Phone has stopped” shows up instead of the other. For this, all you gotta do is clear the cache and data of the phone app:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Dialer.
  6. Tap Storage.
  7. Tap Clear cache and then Clear data, Delete.

On the other, if the error shows up when you try to access the Contacts app or find a contact using other apps, then this is what you’re going to do to fix the problem:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Contacts (NOT Contacts Storage).
  6. Tap Storage.
  7. Tap Clear cache and then Clear data, Delete.

There is no guarantee the problem will be fixed by these procedures so if it persists after doing any of these, try to isolate the problem this time to find out if your third-party apps have something to do with. There are apps that may cause pre-installed apps and services to crash and result to this problem. So, put your phone in diagnostic mode by following these steps:

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

While the phone is in this mode, try to open the phone app, dial a number or access a contact list just to see if the error would still show up. If so, then there’s no other option but to backup your data and do the master reset. However, if the problem is fixed, then you have to find which app is the culprit and either disable or uninstall it whatever is the best option.

In case you’re obliged to do the reset, here’s how you do it:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

I hope that these procedures and this troubleshooting guide as a whole can help you fix your problem. If you need further assistance, feel free to contact us as we’ll get back to you as soon as we can.

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