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How to fix Samsung Galaxy S7 Edge “Unfortunately, Camera has stopped” error & other related errors

The error “Unfortunately, Camera has stopped” in the #Samsung #Galaxy S7 Edge (#S7Edge) signifies that the camera app crashed. It doesn’t necessarily mean the hardware is faulty or has some issues although we cannot also rule that possibility out without doing some troubleshooting.

Galaxy-S7-Edge-camera-failed

The operation of the camera can be the most complicated process inside your phone. Imagine it takes just an app to command the sensor to snap photos when the capture button is tapped on the screen. Since the Galaxy S7 Edge is offering faster auto-focus, it takes less than a second for the sensor to be ready after snapping a photo.

If this operation is interrupted, errors like this may pop up. In fact, there’s another error that you may see if the problem is more on the hardware than the app– “Warning: Camera failed.”

In this post, I will first tackle the error I mentioned in the title followed with the related error “Unfortunately, Gallery has stopped,” which also has something to do with the camera and then the “Camera failed” thing. These errors are all connected one way or the other that’s why it’s not surprising to know that some users reported to have encountered two or more of these errors at the same time.

If you recently or currently bugged by any of these errors you don’t know what to do, read on to learn how to troubleshoot your phone. You may also visit our S7 Edge troubleshooting page for we have already addressed these problems before and previous workarounds may work for you. For those who have other concerns, you can always contact us by filling out our Android issues questionnaire. Make sure you give us more information about the problem so that we can help you better.

Troubleshooting “Unfortunately, Camera has stopped” error

Problem: My Galaxy S7 Edge says that its camera has stopped every time I try to take a picture. I tried switching mode but the error is still there. When I try to switch to front camera, however, the error seldom comes out but the quality of the picture is not really that good. Not really sure what to do next. I tried to find a solution to this problem but haven’t found one. I am hoping you know how to fix this and that you’ll get back to me. Thanks.

Troubleshooting: Basically, it’s just an app issue; the Camera app just crashed. At least, that’s the first thing that comes to anyone’s mind upon seeing this error. There might be a more serious issue behind it but we’ll never know unless we try to troubleshoot. That being said, the first thing that you should do is clear the cache and data of the Camera app:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Camera.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

Unlike any other apps, you won’t lose anything if you followed the procedure above as the pictures and videos taken are stored somewhere else and managed by the Gallery app. The only thing that will change is the setting as it will be reverted back to its factory defaults. If the clearing of the cache and data didn’t fix the problem, then it’s time we tried finding other culprits. With this, the next thing you must do is boot your phone in safe mode:

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 Edge’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

The reason why you need to put your device in diagnostic state is so that you’ll isolate the problem and know if the error is triggered by third-party apps or the firmware itself.

If the error still shows up in safe mode, it’s probably a firmware problem, otherwise, you need to find the app or apps that causes the problem and uninstall it. I know it’s easier said than done but try to begin your search with apps that are somehow connected to the camera app. Uninstall them one by one until the culprit is found.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Camera.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Uninstall.

On the other hand, if the problem is with the pre-installed apps or the firmware, that is if the error still shows up in safe mode, you have no other choice at this point but to perform the master reset. Of course, you need to backup all our data and files first and then follow these steps:

  1. Backup your data.
  2. Remove your Google account.
  3. Disengage screen lock.
  4. Turn off your Samsung Galaxy S7 Edge.
  5. Press and then hold the Home and Volume UP keys, then press and hold the Power key NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  6. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  7. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  8. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  9. Once highlighted, you may press the Power key to select it.
  10. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  11. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  12. The phone will now reboot longer than usual.

I hope this helps.

Troubleshooting “Unfortunately, Gallery has stopped” error

Problem: There are times when my Galaxy S7 Edge pops up the error “Unfortunately, Gallery has stopped.” It’s random but it occurs whenever I’m taking pictures. At first, it occurred about once or twice a day but now it seems to occur every hour or so. It’s really very annoying and I also noticed the phone seemed to have slowed down a bit. Apps that were supposed to open immediately now take a couple of seconds to launch. Please help me. Thank you in advance. — Marjorie

Problem: Hello Marjorie. The error message itself is telling us it’s an app issue. Basically, the Gallery just crashes and if the problem is as simple as that, it’s very easy to fix. But the thing is sometimes things aren’t what they seem.

For instance, the error message could be just an effect of a problem that’s more complicated than an app issue. That’s why it’s imperative we try to troubleshoot it so that we’ll know what the culprit is and eventually fix the problem.

  1. While it’s basically just the same as the first issue I tackled, let’s try to take a different approach. So, instead of clearing the cache and data of the Gallery app, try to boot the device in safe mode first and then try to take pictures while the device is in that state. If the error shows up, then we already have two suspects; the Gallery app itself and the Camera app.
  2. Next, clear the cache and data of the Gallery app since the error specifically mentioned it. Don’t worry, none of your media files will be deleted. After this, take a picture and see if the problem remained.
  3. If the clearing of the cache and data of the Gallery app didn’t fix the problem, then do the same thing for the Camera app. The reason is that these apps work side by side and it’s possible that one of them is the trigger of the error.
  4. After all these and the issue isn’t fixed, then do the master reset as well.

Troubleshooting “Warning: Camera failed” error

Problem: Hello guys. I need your help. I have a 3 month old S7 Edge given to me by my daughter. It has already been set up when I got it. My daughter set it up for me. It worked without any issues this past few months then suddenly there’s the warning error that says “Warning: Camera failed” whenever I try to open the camera to take pictures. I called her and she said to reboot or restart the phone a couple of times and I did that but the problem was fixed. I remember now that a few days ago, there was this notification that tells of an update. I allowed to have it downloaded and then the phone couldn’t be used for an hour or so but I left it on the table as I had to go to the market. When I came home, the phone was already showing the home screen. Then this problem appeared. What should I do? — Rebecca

Troubleshooting: Hi Rebecca. Thanks for your message and for providing us sufficient information about your problem. This error message is giving us two possibilities; either the problem is with the firmware, which occurred after the updated, or it can be with the hardware itself. It’s easier to troubleshoot the former so let’s go after the firmware first.

Since we’re dealing with a newly-updated firmware, it’s possible that the reason why the camera fails is because its cache got corrupted during the update. Caches are files created by the phone itself to make apps run smoothly and they can be deleted without adverse effects on the phone but since we cannot access the cache of the camera app, we have to delete all the caches so that the phone will have to create new caches that are completely compatible with it. Here’s how you do it…

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Once the phone has rebooted, try to open the camera app again and see if the error still pops up. If so, then you have no choice but to do the reset. Follow the instructions in the first problem above on how to reset your phone. Should the problem remain after the reset, it’s safe to assume the problem is with the hardware and since there’s nothing we can do about the hardware, you need to send the phone in for repair.

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