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How to fix Samsung Galaxy S7 Edge error “Unfortunately, Settings has stopped” [Troubleshooting Guide]

  • Understand why the error “Unfortunately, Settings has stopped” on your #Samsung #Galaxy S7 Edge (#S7Edge) and learn how to troubleshoot your device without losing your data.

 

Galaxy-S7-Edge-settings-has-stopped

More often we get errors that suggest an app crashes or stopped working but the error message “Unfortunately, Settings has stopped” is not simple as those app-related errors. Since the Settings app is embedded in the firmware, when it crashes, we can almost say that there’s really an issue with the system and to think that this app handles almost all of your preferences as well as the settings for most of the features in the phone, you really should look deeper into the problem.

For errors that specifically mention the name of the app, we often clear the cache and data immediately. For this case, we can still do that but don’t expect it to yield satisfactory resort because the best way to clear the cache and data of the Settings app is to do the reset. When this problem occurs, the choice is yours if you want to immediately reset the device but then again, you won’t be able to backup your data and files and if those things got deleted, you won’t be able to restore them.

Therefore, the best way to deal with this problem is to exhaust all possible solutions and try all troubleshooting procedures. Remember this error might be just a result of a third-party app crashing or it could be a serious firmware issue.

Now that I have briefly explained what this error is all about, it’s time we do some troubleshooting. However, before we proceed, if you have other concerns, make sure you visit our S7 Edge troubleshooting page where we list down all problems that we’ve answered. Find ones that are similar to yours and use the solutions we suggested. You may also contact us by completing our Android issues questionnaire.

Troubleshooting Galaxy S7 Edge error “Unfortunately, Settings has stopped”

Before we jump into our troubleshooting, I want you to read one of the messages we received from our readers that speaks of this error clearly so that you’ll be able to picture out how it occurs to others.

I want you guys to understand what my problem really is, so I’m sorry if this message is a bit lengthy. There was an update which I downloaded recently but I’m not sure if it was for apps or the OS. So, the download was successful but after a few days I started to notice my phone became so slow and a few days after that the error started to pop up saying “Unfortunately, Settings has stopped” and there’s no other option but to tap OK. Whatever I do, the error will always be there. After this error, some other errors followed like the internet stopped, then the email and so on. Have tried calling my carrier but the rep told me to reset my phone and but I have a lot of things I need to recover so I refused. I got fed up so I tried to reset but everytime I go to settings, the error will be there and I can’t do anything now because my phone is so slow. Can you please shed light to this problem and if you know how to fix this, help me. Thanks.” — Maurice

When the Settings app crashes, almost all apps will be affected because somehow this app covers every app and service in your phone; it allows you to save the settings and your preferences. Now that we have a real problem, here’s what I suggest you’d do…

Step 1: Try booting your Galaxy S7 Edge in safe mode

While other techs will immediately suggest you do the reset, for me, it will never be the first option because we have to consider the files and data that are saved in your phone–we need to back them up or, at least try, before we decide to do the reset.

Booting your phone up in safe mode will temporarily disable all third-party apps and services. As I said earlier, there might be downloaded apps that cause this problem. We need to rule out this possibility first by putting the device in diagnostic mode.

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Now, try to access Settings and see if the error still pops up. If so, then we can say that the problem is either with the pre-installed app or the firmware itself, otherwise, you need to find the apps that cause this problem.

I understand you just updated your phone so try to check if there are apps that need to be updated as it could also be a compatibility issue. Update applications that need to be updated, try opening them and see if they run smoothly. By the way, if you found out the apps that cause the problem or if you have some suspects, try to uninstall them.

Should the error occur in safe mode, the next step maybe able to help you.

Step 2:  Delete the system cache

We don’t have to go after pre-installed apps because they’re embedded in the firmware but even if we did, we couldn’t uninstall them and it takes more time trying to check each of them to find out which the culprit really is. Therefore, we don’t need to clear the cache and data of the Settings app because it wouldn’t do anything, it might be cause more problems.

Deleting the system cache is the most logical procedure we have to do if the problem still occurs in safe mode. It clears out old caches that might still be used by the new firmware and  you don’t have to do anything with your files and data yet. So, try to follow these steps and see if this procedure fixes the problem:

  1. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  2. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  3. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  4. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  5. Once highlighted, you may press the Power key to select it.
  6. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  7. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  8. The phone will now reboot longer than usual.

Depending on how serious the problem is, this procedure may fix it but there’s no guarantee. So, if the problem persists, the next step is a must to make sure none of your important files will be lost.

Step 3: Backup your data and files

This is a very important step especially if you have a lot of data and files saved in your phone’s memory. Contacts, pictures, movies, messages, etc. will be deleted during the reset process. There are apps you can use to backup data that got accumulated by apps. When it comes to backing up your files, you can move them to the microSD card or connect your phone to your computer and just copy and paste them.

If you can’t do this while the phone is in normal mode, then boot your handset in safe mode and do the backing up when all third parties are disabled. If the error gets in the way or if the phone is very slow that you can’t do anything, then you must proceed with the reset without doing the backup process. You should know everything will be lost.

Step 4: Reset your phone

This is your last resort as far as troubleshooting is concerned. You are not obliged to do this because the technician will do it for you if you decide to send the device in for repair. But the question is what if the problem got fixed by this procedure? You wouldn’t have to go through the hassle of traveling to a local shop or wait until the technician tells you what the problem is and whether or not it could be fixed.

I strongly suggest you do this procedure before sending your device in for repair:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

If the reset failed, let the technician handle the problem for you.

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