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How to fix Samsung Galaxy S7 Edge error “Unfortunately, Internet has stopped”

The error message “Unfortunately, Internet has stopped” on the #Samsung #Galaxy S7 Edge (#S7Edge) is referring to the stock web browser called Internet and not exactly about the internet connectivity, although web browsers and the Internet are always connected.

Galaxy-S7-Edge-Internet-has-stopped

So, basically in this post, I will be tackling about the app that keeps crashing, force closing or hanging. The web browser in the S7 Edge has a tendency to crash and we’ve seen a lot of issues wherein owners reported about web pages that automatically close without apparent reason.

Some app crashes are characterized by errors like the one I mentioned above and there are times when apps simply close on their own. The worst thing is when an app crash would lead to a frequent system crashes, which may also lead to the corruption of some caches and data that may leave the phone unresponsive.

It may occur in different ways or triggered by different apps that’s why we need to look into it a little deeper even when it seems like a simple issue.

Before we go further into our troubleshooting, if you have other concerns with your Galaxy S7 Edge, make sure  you visit our troubleshooting page as we’ve already addressed a lot of problems since the device was released. Odds are that there are already solutions to your problems and all you gotta do is find them.

You may also contact us directly by completing our Android issues questionnaire. This is a free service so don’t worry about anything. Just give us more information about your problem and we’ll do all the research and the writing.

Troubleshooting “Unfortunately, Internet has stopped” Error

Let’s try to troubleshoot this problem based on reports on how it occurs to some owners. If you’re currently bugged by this issue, then continue reading to learn more about it.

Internet app stopped working after an update

Problem: “Hey guys. I need your help. I have a problem with my Galaxy S7 Edge, which I believe started after an update. There’s an error that keeps popping up whenever I try to browse the web. The error goes “Unfortunately, Internet has stopped” and there’s no other option but to report or tap OK. I just want to be able to use my phone again to browse. Can you help?

Troubleshooting: When it comes to app crashes after an update, regardless whether it’s pre-installed or third-party apps, the most common cause is the corrupt cache. The system cache gets corrupted all the times especially every after a major update. Fortunately, this issue can easily be fixed by deleting the system cache.

All you need to do is reboot your phone in recovery mode and from there, you’ll be able to wipe the cache partition that contains all system caches. Here’s how…

  1. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  2. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  3. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  4. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  5. Once highlighted, you may press the Power key to select it.
  6. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  7. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  8. The phone will now reboot longer than usual.

Internet app started crashing after installing apps

Problem: “My phone is the new Galaxy S7 Edge. I bought this from an online store brand new about 2 months ago. There was an update two weeks ago but it has been downloaded successfully. Yesterday, I installed some apps from the Play Store and I thought everything was ok but when I tried to browse a small window popped up that says ‘Unfortunately, Internet has stopped’ and unlike before, the page won’t open. How can I fix this?

Troubleshooting: So, we have two possible causes here; either it’s the firmware that caused the problem or the apps you installed. There’s one way to find out whether or not the downloaded apps have something to do with it and that’s to boot the phone in safe mode:

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Now that your phone is in safe mode, try to open Internet again to see if it still crashes. If no, then try to uninstall the recently installed apps–install one app after another until you can find the culprit.

Internet has stopped error showed up without any cause

Problem: “Hi! I hope you can assist. For some reason, there are a couple of error messages that keep popping up. I can’t remember the other but the most frequent error is ‘Unfortunately, Internet has stopped.’ I don’t really know why or what caused this but these errors occurred out of nowhere. I’ve handled my phone with utmost care; it hasn’t been dropped, wet or whatever. So, I’m surprised that this problem occurs. Help me please. What should I do?

Troubleshooting: Apps crash all the time and it’s important that you know what causes the crash. When it comes to your problem, however, the first thing you need to do is clear the cache and data of the Internet app.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Internet.
  6. Tap Storage.
  7. Tap Clear cache and then Clear data, Delete.

If the clearing of the cache and data of the internet app doesn’t fix the problem, then wipe the cache partition. Follow the steps I provided in the first issue. It’s also important you do it since the phone recently updated its firmware.

“Unfortunately, Internet has stopped” shows then the phone hangs

Problem: “My phone has been updated recently then an error occurred saying the internet has stopped. Aside from me being offline, my problem isn’t the internet but the app I’m using the browse the internet. Whenever I open the app the error shows and the most frustrating of all is that the phone hangs or freezes for a few seconds. I clearly know this phone is strong enough performance-wise but when the problem occurs, it’s nothing more than those entry-level gadgets. If you guys know how to fix this, help me.

Troubleshooting: Yours maybe a combination of issues we mentioned above. The problem isn’t your internet connection but an app called “Internet.” It’s not common that a small app like this can cause a huge impact on your device’s performance. There might be other apps that cause the problem and not just the Internet app. So, for your problem, here are the things you should try:

Step 1: Boot your device in safe mode and see if the Internet app still crashes and if the phone still freezes or hangs.

Step 2: Clear the cache and data of the Internet app. This will reset the app and delete all its caches and data and if the problem originates from them, it must be fixed just doing this procedure alone.

Step 3: Wipe the cache partition to delete all incompatible and corrupt caches. It is necessary since you mentioned the phone updated its firmware recently.

Step 4: Lastly, if all else fails, you should reset your phone. The factory reset is necessary to bring the device back to its default settings but I suggest you do the more effective on–boot the phone in recovery mode and delete all data. But make sure to make a backup of your important files.

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

There you have it. It’s pretty much the combination of troubleshooting procedures above. I hope that this guide helps.

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