,

How to fix Samsung Galaxy S5 “Updating contact list…” that showed after Marshmallow

One of the problems with the #Samsung Galaxy S5 (#GalaxyS5) when it was still running Android L (Lollipop) seems to occur now that Samsung just rolled out Marshmallow. The error “Updating contact list…” reportedly started showing after the update.

Samsung-Galaxy-S5-updating-contact-list-marshmallow

We’ve already seen this kind of problem before so we’re obliged to answer our readers who contacted us about it. So, in this post, I will tackle this issue and answer some of the questions asked by some of our readers.

Just to give you an overview about the error and how it occurs, here’s one of the messages sent by our readers that best describes its…

I just updated my Galaxy S5 to Marshmallow after a really long wait. I did everything correctly and the updated got downloaded successfully and installed without a hitch. The phone rebooted and after that, it worked fine and fast. I was really happy with the performance of the phone after the update as there was a noticeable improvement and it seems more fluid than before. The only problem is when I receive a message from someone I know is listed in my contact, only the phone number is shown and not the name.

Prior to the update everything was working fine. Tried to double check if the contact is the and when I open the app, the message ‘Updating contact list…’ is showing on the screen. It’s been like this for 3 hours already and if the contacts are really updating, then it should have been finished after a few minutes since I only have around 50 contacts. Can you guys help me out with this? Thanks a lot!

Now that we already have a clearer idea how this problem occurs, it’s time to exhaust all possible solutions to fix it. But for those who have other issues, make sure you visit our S5 troubleshooting page as we’ve already answered hundreds of problems that were reported by our readers since the release of this device a few years ago. Try skimming through the list of problems to find something that’s similar.

If you need further assistance, then you are free to contact us. Fill up our Android issues questionnaire and hit submit. Provide as much information about the problem as possible so our solutions will be accurate.

Troubleshooting “Updating contact list…” error on Galaxy S5

I’m certain you have contacts saved locally in your phone and you have synced contacts that are saved in the cloud or online accounts. The error means that the Contacts app is having a difficult time pulling up contact information either local or online but most of the time it’s synced contacts that need to be updated. That being said, try this procedure first…

  1. With two fingers, swipe from the top of the screen to the bottom.
  2. When Quick Settings screen appears, toggle the Sync button to Off.
  3. With master sync already disabled, reboot your phone and open the Contacts app.

If the problem persists after doing the steps above and rebooting your phone, then it’s time to clear the caches of the previous firmware.

System caches are necessary to make apps and services run smoothly but they can easily be corrupted during updates while others are simply incompatible with the new system. You need to clear these files so that Marshmallow will create its own caches and this may be what you need to do to fix this problem…

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Clearing the cache partition won’t delete any of your data so I suggest you do that after the first procedure. The next thing you have to do after wiping the cache partition is to clear the cache and data of the Contacts app because it’s the one that has direct control over your contacts.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Contacts.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

After deleting the system cache and clearing the cache and data of the Contacts app and the problem remained, try to turn the master sync on again (follow the steps in the first procedure) and then try these steps:

  1. Open Contacts.
  2. Touch More options (3 dots).
  3. Choose Accounts.
  4. Choose the account where your contacts are saved.
  5. Touch More options.
  6. Tap Sync now.

Should the phone refuse to popular your contacts after all these, then it’s time you did the master reset. It will fix the problem but you have to go through the hassle of backing up every bit of data you don’t want to lose in your phone.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that this troubleshooting guide can help you fix the problem of your phone. If not, then feel free to contact us.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.