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How to fix HTC 10 that won’t connect to Wi-Fi & other internet problems [Troubleshooting Guide]

Internet connectivity issues are among the most common problems many HTC 10 (#HTC10) owners have encountered. In this post, I will tackle some #WiFi related issues that were reported by our readers including not being able to connect to the Wi-Fi network the device used to connect before.

HTC-10-WiFi-issues

There is also another issue I tackled here that is unusual. According to the owner, his device hangs, freezes or reboots whenever Wi-Fi is turned on. It might be an issue with the hardware, apps or firmware so read on to learn more about it and how to fix it.

To make it easier for you to browse through the problems I cited in this article, here’s the list. Just click on the link to jump to a specific issue…

For those who have other issues with their HTC 10, we are always willing to help you. Just reach out to us so that we can help you find a solution or troubleshoot your problem. Just fill out our Android issues questionnaire and hit submit to reach us. We will do all the research and it’s for free.

HTC 10 cannot connect to Wi-Fi network it used to connect

Problem: Hi, I got a big problem with my HTC 10. Everyday, I connect to this certain Wi-Fi and I’ve been doing it for months now and yesterday the problem started when my phone refused to connect to it. Unlike before that the phone would say ‘Connected,’ now it only says ‘Saved’ and it won’t let me download my emails or allow me to use Facebook as I can’t log in. I am hoping that you can help me out with this as it’s very frustrating. Thanks. — Jodi

Answer: Hello Jodi! I don’t know if it’s your Wi-Fi network you’re connecting to or somebody else’s but it seems like the problem isn’t with your phone but with the network. You see this as a problem since you’re having a hard time connecting to it but it’s not really an issue with the network. It’s just that the owner may have changed the password that’s why your device can’t connect to it.

If the password was changed, how come I’m not asked to enter the password?

Just in case you’d ask that question, the answer is you’ve already connected to the network before and so your device remembers it as well as the password. So, you wouldn’t be asked to enter it even if it has changed. However, if you try to ‘Forget’ the network and let your phone connect to it again, that’s the time you’d be asked to enter the password.

The solution to this problem is very simple;

  1. If it’s your own network, then you can go into your router settings and find out what the password is.
  2. If it’s somebody else’s, then ask for the new password or report it to whoever is in-charge in case it’s provided by a commercial entity.

I hope this helps, Jodi!

HTC 10 reboots or hangs whenever Wi-Fi is turned on

Problem: I have a really weird problem with my phone. Whenever I turn on Wi-Fi to connect to my network, my HTC 10 would either hangs or reboots and the most confusing part is that it occurs randomly. There are times when the phone actually connects to the network and would allow me to browse but since I often connect to mobile data as I also have an unlimited plan and that I’m not at home all the time, I don’t have a choice but to disconnect the phone from my Wi-Fi and reconnect when I come back and that’s when the problem starts. I am not really sure why this is happening but I think I did receive an update before this problem started. I hope you guys can help me with it. Thanks in advance! — Michael

Troubleshooting: Hey Michael! There is no way for us to know what the problem with your phone really is unless we’ll try to troubleshoot it. Don’t worry, I will guide you through figuring out what the issue is, however, there are things you have to do on your phone to test it.

Step 1: Boot your HTC 10 in safe mode to see if the problem occurs in that state

Booting your phone in safe mode will put it in diagnostic state wherein only pre-installed apps and services are running and all third parties are temporarily disabled. This will allow you to determine if the problem is caused by your downloaded apps or not. Here’s how you boot your phone in safe mode…

  1. Press and hold the Power key until an options window appears.
  2. Touch and hold the Power off option until a prompt telling you to ‘Reboot in safe mode’ appears.
  3. Tap on the ‘Reboot in safe mode’ prompt and the touch OK to confirm.
  4. The reboot may take up to 30 seconds to complete.
  5. You’ll know if your phone has already booted in safe mode as you can see ‘Safe mode’ in the lower-left corner of the screen.

Now that your phone is already in safe mode, try to turn your Wi-Fi to see if the problem is triggered. If it doesn’t, continue using your device in this state just to make sure if the issue won’t occur. You will still be able to use the built-in features and services including texting, calling, browsing, etc. while the device is in safe mode. Perhaps a day of testing would do to determine if the problem occurs even with all third-party apps and services disabled.

If the phone still hangs, freezes or reboots when Wi-Fi is turned on in safe mode, it means that the problem could be in the firmware and since you mentioned you recently updated your device, then it’s time we looked into the system cache to see if that is the problem.

On the other hand, if the problem is fixed when the phone is in safe mode, it means that one or some of your apps may be causing the issue. You have to find which of them and uninstall it to fix the problem.

Step 2: Try deleting the system cache if the problem still occurs in safe mode

System cache as well as the caches of pre-installed and third-party apps get corrupted more often than you think. When this happens and the new system uses them, conflicts may occur due to incompatibility issues. The thing is caches are expendables; you can delete them without having to sacrifice your data, apps, settings, etc. So, since the problem started after an update, it’s just logical to delete old caches and here’s how you do it:

  1. If the phone is still on, turn it off.
  2. Press and hold the Volume Down button.
  3. Press and hold the Power key and when the phone vibrates, release it.
  4. Continue holding the Volume Down button.
  5. When a black screen with red and blue line of texts appears, release the Volume Down key.
  6. Press the Volume Down button to highlight the option “reboot to bootloader” and press the Power key to confirm it.
  7. When the white screen with colored texts appears, press the Volume Down button to highlight the option “BOOT TO RECOVERY MODE” and press the Power key to select it.
  8. The screen will display the white HTC screen and will turn black. A few moments later, another black screen with red and blue texts will appear.
  9. Press the Volume Down key to highlight “wipe cache partition” and press the Power key to choose it.
  10. Wait until the device finishes the choose “reboot system now” to restart your phone.

This procedure is very effective in fixing minor firmware issues and hardware glitches. In fact, it might just what you need to fix your current issue. However, if the problem continues after you’ve done this, then it’s time you went after the system data.

Step 3: Perform master reset if HTC 10 still reboots when Wi-Fi is turned on

Wiping the cache partition was the pre-cursor this procedure. You are advised to do it before you actually decide to reset your phone as you may be saved from all the hassles a reset may bring. If it wasn’t successful though, you have no other choice but to do this. However, you need to backup your files, data and other things you saved in your phone’s internal storage as they’ll all be deleted during the process.

  1. If the phone is still on, turn it off.
  2. Press and hold the Volume Down button.
  3. Press and hold the Power key and when the phone vibrates, release it.
  4. Continue holding the Volume Down button.
  5. When a black screen with red and blue line of texts appears, release the Volume Down key.
  6. Press the Volume Down button to highlight the option “reboot to bootloader” and press the Power key to confirm it.
  7. When the white screen with colored texts appears, press the Volume Down button to highlight the option “BOOT TO RECOVERY MODE” and press the Power key to select it.
  8. The screen will display the white HTC screen and will turn black. A few moments later, another black screen with red and blue texts will appear.
  9. Press the Volume Down key to highlight “wipe data/factory reset” and press the Power key to choose it.
  10. In the next screen, press the Volume Down button again to choose “Yes — delete all user data” option and confirm it with the Power key.
  11. Wait until the device finishes the reset and choose “reboot system now” to restart your phone.

You can do this procedure to conclude your troubleshooting. You may also do this if you don’t know which app is causing the problem after doing the procedure in first step.

HTC 10 Wi-Fi can’t be turned on as switch is disabled

Problem: Hi droid guy. I just want to ask, is there any setting that will enable the Wi-Fi switch on my phone because it seems to be disabled; I mean greyed out! I have the HTC 10 phone and this issue started recently and I don’t know what the cause is. I know how to turn the Wi-Fi on and off but it’s not that. The Wi-Fi switch is disabled. It’s greyed out and it doesn’t do anything when you touch it. Normally, it will either turn on or off when you touch it but now, it just remains off. Is there a setting that will enable it back? — Mariah

Troubleshooting: Hello Mariah. This problem might have something to do with your apps or the firmware itself. We really need to troubleshoot your device so that we will know what the issue is and can formulate a solution and I suggest here’s what you need to do:

Step 1: Boot your device in safe mode and see if the Wi-Fi switch is enabled. Again, some apps may have caused this problem so to isolate the issue, boot your device in safe mode. Once in safe mode, try to see if the Wi-Fi switch is enabled. If so, turn it on and boot your device in normal mode.

Step 2: If mobile data is enabled, disable it and check Wi-Fi. Sometimes a conflict is created between Wi-Fi and mobile data especially when auto network switch is enabled. So, try disabling mobile data, reboot your phone and see if you can turn Wi-Fi on. This might be the fix.

Step 3: Wipe the cache partition and reboot your phone. Some caches may have been corrupted for some reason and since these files can be deleted without compromising your data and personal files, wipe them out of your phone and see if that fixes the problem.

Step 4: If all else fails, perform the master reset to refresh everything in your phone.

This is always your fail-safe and minor issues like yours can be fixed by it but the compromise is that you will have to go through all the hassles of backing up every bit of data you don’t want to lose.

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