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Troubleshoot Samsung Galaxy S7 that attaches random photos when sending MMS & other text messaging issues

  • How to troubleshoot your Samsung Galaxy S7 (#GalaxyS7) that attaches random pictures when composing text messages with attachments.
  • Galaxy S7 isn’t giving the owner the option to send text messages either as a group conversation or individual SMS.
  • Three weeks old S7 just stopped playing the SMS notification sound without apparent reason. Learn how to fix it.
  • Owner can’t pasted entries from the clipboard nor can he access it like he usually does. Learn how to troubleshoot this problem.
  • AT&T Galaxy S7 can no longer send MMS via Wi-Fi. Owner said such service exists with his previous phone.

Samsung-Galaxy-S7-Edge-texting-issues

We already addressed many of the text messaging problems encountered by Samsung Galaxy S7 owners but we’re still getting complaints regarding some related issues. So, I answered some of the questions sent by our readers below.

If you have already contacted us regarding this issue, then try to browse through the problems below as I may have included yours. I provided some troubleshooting guides for you to follow but please follow them at your own risk.

While we are sure that our steps are safe for your device, human errors occur all the time. Just be careful when trying to change something on your device and read the prompts so you can understand what’s really happening with your phone.

We have a troubleshooting page for the S7 so if you have other concerns, browse through it and find issues similar or related to yours. If you can find one, use the solutions we provided. In case they don’t work and you need further assistance, then contact us. Just fill up this form accurately and we’ll research on your issue. Please provide as much details as possible so we can give you more accurate solutions.

Q: “When attaching photos to text, extra photos are attached. The Samsung messaging app is sending photos I haven’t attached. One extra photo per attachment. The same few photos are being sent with each text.

A: A problem like this is usually just a glitch either with the app or the firmware itself. So, the first thing you have to do is clear the cache and the data of the Messages app:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Messages.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

If this doesn’t fix the problem, you have two other options; wipe the cache partition or do the master reset and here’s how you determine which one to follow.

If your phone was recently updated and then this problem started, then you should wipe the cache partition.

On the other hand, if there wasn’t any update or if wiping the cache partition can’t fix the problem, then do the master reset.

How to wipe cache partition on Galaxy S7

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

How to master reset Galaxy S7

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

I hope this helps.

Q: “Whenever I send a mass text, it does not give me the option to send it as a group message or individually. How can I make this option appear?

A: It’s automatic provided that you enabled the Group Conversation option under the Messages settings. Go to Apps > Settings > Applications > tap on Messages > More settings > Multimedia messages > enable Group conversation. Once enabled, the phone will automatically send one message to all your contacts and it will appear as a group text.

If you want that your messages will be treated as individual text messages sent to more than one recipient, then disable the option.

Q: “I got this phone about 3 weeks ago. About a week ago the I just stopped getting sound and icon notifications for text messages. It still works Outlook just fine. I’ve checked all settings and tried restarting.

A: If the issue started after a firmware update, there must be a setting that changed. Go to Settings > Applications > Application Manager > scroll to Messages > unblock notifications. This should work.

Q: “My phone will not let me paste any text from my clipboard into anything. This includes text messaging and messenger as well as other apps. It simply does not bring up any option when I hold my finger on the text line.

A: I understand you have a problem accessing the clipboard and I assume you already know how to access it, although it just wouldn’t pop up, right? More often if the phone can’t paste entries from the clipboard, deleting all of the entries and try copying text may work but your problem is different, you can’t just access the clipboard. For this, you need to clear its cache and data as it seems like it’s just a minor service issue:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch clipboardUIservice.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

And for those who are getting “Unfortunately, clipboardUIservice has stopped” error, do the same thing.

Q: “I have been with AT&T for years and have always been able to send and receive images through the text app by using my WiFi. So I know they offer the service. However, just a few days ago, I replaced my old phone with the S7 and suddenly I cannot. Please tell me how to fix this infuriating situation.

A: You should call AT&T as it is not an issue with your phone but it may be with your account and that your device may need to be provisioned for that service. There’s nothing we can do on our end about this problem.

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