The release of the #Samsung #Galaxy #S6 in early 2015 marked the beginning of a new flagship design for the South Korean giant. Gone is the user removable battery and the microSD card slot. By trading in this two key features the company was able to achieve a very slick and modern phone design. As usual, the display of this phone still stands out. Using a 5.1 inch Super AMOLED screen this time with a higher 1440 x 2560 pixel resolution, the phone is able to reproduce lifelike vibrant colors. There are however instances when screen related problems can occur on this device. In this latest installment of our troubleshooting series we will tackle the Galaxy S6 screen doesn’t work issue & other related problems.
If you own a Samsung Galaxy S6 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S6 Screen Doesn’t Work
Problem: My phone got water damage and the screen doesnt work at all. However when i use a charger on it (the wireless one that lights up when is charging something) it charges but still doesn’t show anything.
Solution: Unfortunately, since your phone got wet, troubleshooting this is a hit or miss affair. The best way to deal with a device that gets wet is to dry it out first. Place the phone in a bag of jar for at least 24 hours. The rice acts as an absorbent and will take out the moisture inside the phone. Ideally, the battery, SIM, and other removable parts should be removed when doing this to maximize the effect of the rice however this phone is sealed and can’t be easily opened so you will have to dry it out this way. Once the 24 hours are up check if the issue still occurs. Try starting the phone in recovery mode. This allows you to check if the issue is software related. If the screen works in this mode then you should consider doing a factory reset. Take note that this will delete your phone data. If the screen still doesn’t work then I suggest you have the phone checked at a service center as it could have some damaged components due to the water.
S6 Hot With Black Screen
Problem: Problems started today, at first it kept on crashing on snapchat then on whatsapp. Closed both and restarted then it seemed fine with whatsapp. Later on tried to use snapchat again and it just froze up then I got a completely black screen and now it’s really hot and I tried to turn it off by holding down the lock button then also tried resetting by holding the up volume home and lock screen buttons but still nothing and it’s still really hot what should I do? Plus I’m in the US visiting my auntie and I’m for the next month so I can’t just go in to where I got the phone from and have them fix it.
Solution: What you need to do first in this case is to try a battery pull. You can do this by pressing and holding the Power key and the Volume down key for at least 7 seconds. The phone should reboot in this case and should start normally.
If the issue still occurs and the phone is hot then there could be an app aggressively running in the background or the phone could have a shorted circuit. In this case the best thing that you can do is bring it to a service center and have it checked.
S6 Black Screen After Phone Got Dropped
Problem: I dropped my phone at gas station getting out it didn’t crack the screen or anything and was all good. A couple hours later I pull it out and the screen was blue but could still see stuff on screen.Then it started turn setting on and off by itself and kept getting worse fast and started to go black. The whole screen is black now but it has sound and lights and charges turn on and off but is it a gonna
Solution: If you still hear notification sounds on your device then it’s possible that the display has been damaged due to the drop. To check if this is the case you should start your phone in recovery mode. This is a separate runtime environment from the main software of the phone and is useful to check if the issue is software or hardware related. If the display works in this mode then it’s possible that the phone software is causing this problem. You should proceed with a factory reset. Take note that this will delete your phone data. However if the problem still occurs even in recovery mode then you should bring the phone to a service center and have it checked. It’s possible that the display assembly needs to be replaced.
S6 Screen Flickers Under Bright Light When Auto Brightness Is Active
Problem: Hello! When the phone is under direct sunlight and auto brightness is on the screen starts flickering non-stop until I turn off the auto brightness or move to shade.
Solution: It looks like the phone is adjusting the brightness of the screen based on the lighting environment. The phone however should not flicker non-stop. This issue is either caused by a faulty sensor or a corrupt temporary data in the device. Try checking first if the phone software is causing this issue by wiping the cache partition of your phone from the recovery mode. Once this is done check if the issue still occurs. If it does then backup your phone data then do a factory reset. Once the reset is done do not install anything in your phone just yet. Instead, proceed with checking first i the issue still occurs.
If the problem still persist then this could already be a hardware related problem. You can check the light sensor by accessing the dialer and tapping *#0*#. The diagnostic menu will appear on the display. Check on sensor then tap on the light sensor test. Cover the top portion of our phone with your hand then remove your hand repeatedly. The values on the screen should change. You should also check the light sensor with the phone placed under direct sunlight. The values should not change in this case.
If the problem is determined to be hardware related then I suggest you have your phone checked at a service center.
S6 Camera Icon Not Working In Lock Screen
Problem: Lock screen has 2 icons, one for the phone and one for the camera. Apparently I have to swipe first to “unlock” and then I’m given a keyboard for my password. Fine (I can live with the new swiping requirement). But I can’t find a way to get to the camera without unlocking by password. In other words the camera icon is sitting there and there are no results when I tap. At least, after swiping, I’m given an option of making an emergency call or typing password. But I get no option to use the camera through the lock screen itself. It’s sounds more confusing than it is. I just think the camera access is no longer available through the lock screen. Thanks for any suggestions!
Solution: Did this issue occur right after a software update? If it did then I suggest you backup your phone data then do a factory reset as this could be caused by a glitch in the phone software.
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