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Note 5 constantly showing the need to install Power Sharing app message, other issues

Power sharing app

Some Galaxy S and Note users have reported issues regarding the Power Sharing app message popping up on their phones before but we don’t anticipate the same issue happening on the #GalaxyNote5. Well, guess what? We’re mistaken!

In this post, we give publish a particular Note 5 case about this problem as well as the reason behind it. We hope this will enlighten others who are looking for answers to this issue.

  1. Galaxy Note 5 loses battery power fast
  2. Bluetooth devices stop working properly after updating Galaxy Note 5
  3. Galaxy Note 5 won’t charge | Note 5 constantly showing the need to install Power Sharing app message
  4. Unable to setup Yahoo email after updating Galaxy Note 5

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 5 loses battery power fast

Hey Guys. Battery consumption on this phone is serious. I can’t get more than 6 mins per percent. the battery drain in idle mode not using phone is also serious. i go to sleep with 60 percent and wake up 8 hrs later phone is off. I’ve tried safe mode to ascertain was it caused by my apps but still got no relief; battery died over night. i reset it; no relief. i took all apps off and no relief. whether the phone has in airline mode, bluetooth off, mobile data off it just consumes battery. I’ve tried this android battery reset where you kill the battery to 0 then charge it off till 100 switch it on if its 100 then let it die again with normal use, but nothing has assisted me. i really think battery life on this phone is just pathetic and i truly miss my Note 4. Please assist on what i should do as there is nothing i haven’t tried.

Thank you in advance. I’m in China at the moment and have good cellphone reception 4 always with 3/4s or more.

Thank you once again. — Qhelile

Solution: Hi Qhelile. More often than not, the cause of an issue like yours is usage habit and not the battery itself but since you’ve already tried all the software troubleshooting that can be done on your end, we recommend that you find a way to have the phone replaced. While there are still many other factors that can contribute to the overall fast battery drain issue on a particular device, we don’t think that addressing them one by one is practical in this case. The most drastic troubleshooting that you can do in this situation is to do a factory reset and observe the phone for a couple of days without apps. If the power drain rate won’t change during this period, the best resolution for you is unit replacement.

Problem #2: Bluetooth devices stop working properly after updating Galaxy Note 5

Since the update to Lollipop 5.1.1 on 5/4, I cannot use my Bluetooth. It cuts in/out, is full of static, and constantly loses connection with the phone. I have purchased 2 different Bluetooths–Plantronics and Jabra–but both have the same issues. Apart from the constant disconnecting, I can hear the other person fine, but they can’t hear me. As a lawyer, a big part of my job requires that I be on the phone and this is becoming a very costly and time-consuming problem! — Dana

Solution: Hi Dana. If this issue happened right after you installed the system update, consider wiping the cache partition first. Sometimes, updates can cause the system cache to get corrupted or outdated. Deleting it will force the system to create a new one. It’s often one of the effective solutions in dealing with post update problems. Here’s how to do it:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

 

To ensure that Bluetooth functionality works normally again after, make sure that you delete old Bluetooth profiles and pairings and recreate them  afterwards.

Now, if nothing will change and the Bluetooth issues remain, you may want to consider doing a factory reset on your Note 5. This will ensure that you delete possible firmware glitch that may have developed over time.

Sometimes, third party bluetooth devices can become incompatible with newer smartphones. Try to contact the manufacturer of the device to ask them for direct information regarding compatibility issues.

 Problem #3: Galaxy Note 5 won’t charge | Note 5 constantly showing the need to install Power Sharing app message

My phone is not charging to any charger available even though the charger is fixed. So what happened is this: I turned off my phone for a while because the screen is a bit laggy. after a minute or so when i’m about to turn it on, I saw it was open the whole time, but with the Android bot on the center and it says  “downloading…. please do not turn off…” and it have on the top left “factory mode” with the details downside of it.

I researched on how to turn back it on again, and fortunately pressing and holding the home button, lock and volume down worked for me. After I have revived my phone back, I was about to charge it, but, it is not charging anymore. when I disconnect the charger from my phone, the power sharing stuff pops up and it says that i need to download the app from Galaxy apps to control the amount of battery I will about to share to another device. but that is not what i’m doing, i’m charging my phone and i’m not sharing my battery to anyone and yet, it keeps on draining.

starting from last night up until now, my phone is not charging. I tried everything — turning it off, restarting it, and even pulling off the battery for some time. But nothing works. And now, when I unplugged my phone from the charger, it shows that the phone is being charged because the lightning icon on the battery is on, even though it is really unplugged from the charger. Please help. — Clarisse

Solution: Hi Clarisse. Although a physical check is needed to confirm it, we are almost certain that your Note 5 has a charging port problem. All the symptoms you mention here point to it.

That your device is showing a message that you need to install an app (Samsung’s Power Sharing app) in order to share power to another device is one of the indicators. In order for Power Sharing app to work, a user should connect a special OTG cable, which you don’t have. Your device is “detecting” that an OTG cable has been inserted, or appears to be getting signal from the charging port that an OTG cable is connected. In other words, the micro-USB charging port may have been shorted, or is damaged for some reason that it now sends conflicting reports to the operating system. This is also the reason why the device no longer charges normally.

This type of issue cannot be fixed by doing software troubleshooting or solutions. The best choice for you right now is to have the phone checked so the port can be replaced. Better still, try to find a way to have the phone replaced instead.

Problem #4: Unable to setup Yahoo email after updating Galaxy Note 5

I got an email that there was an unauthorized sign-in attempt on my Yahoo account, so I changed my password. I successfully changed it on my phone, and the same day I did a system upgrade. Afterwards it could not download new emails, and I get a number of messages via Yahoo on my computer stating that there was another unauthorized access attempt (which seems to have been generated by the phone). The phone said that Yahoo was properly synced, but no new messages were appearing even though they showed up when I logged in from a laptop. Per Yahoo’s online help, I deactivated the account, but now I cannot reinstall it. I get an Authentication failed message. I am positive the log-in credentials are correct, as they continue to work when I access Yahoo on the computer. I also cleared the email cache and data (I am using the existing email on the phone, not the Yahoo app), and I have powered off several times, but that made no difference. What else can I try? — Liisa

Solution: Hi Liisa. If wiping the email app’s cache and data did not work, consider wiping the system cache as the next step. Refer to the steps above on how to delete the cache partition.

If the issue continues though, make sure that you wipe the phone clean via factory reset. Here’s how:

  • From the Home screen, tap the Apps icon.
  • Find and tap the Settings icon.
  • Under the ‘Personal’ section, find and tap Backup and reset.
  • Tap Factory data reset.
  • Touch Reset device to proceed with the reset.
  • Depending on the security lock you used, enter the PIN or password.
  • Tap Continue.
  • Touch Delete all to confirm your action.

 

 


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