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No Whatsapp notifications in Marshmallow-updated Galaxy Note 5, other issues

Note 5

Welcome to another #GalaxyNote5 article. One of the topics in this post today deals with no Whatsapp notifications issue after the Note 5 was updated to Marshmallow. We also address three other problems so we hope that reading this brief material can shed light on some issues being experienced by some Note 5 users today.

  1. Some Galaxy Note 5 S Finder categories greyed out and can’t be selected
  2. No Whatsapp notifications in Marshmallow-updated Galaxy Note 5
  3. Galaxy Note 5 turns off by itself and keeps freezing
  4. Galaxy Note 5 screen is distorted

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Some Galaxy Note 5 S Finder categories greyed out and can’t be selected

Issue with S Finder. Searching the web for answers to the problem only resulted in 99% “How to remove S Finder!”

In past Android versions, I had availability to all categories when searching the device through S Finder. Now, I have only access to a minimal amount of search results. When first tinkering with this, I checked to see what it was filtering out in the results (https://imgur.com/k2MJcCm). It shows many settings greyed out; strange.

Why would certain settings be greyed out when I did not intentionally exclude them? How can I fix this?

The issue may be related to apps disabled with Package Disabler Pro. If it is, what would need to be enabled in order for fix? If you’re thinking “You oddball! Enable S Finder!” Sadly, that isn’t the issue. It’s already enabled 🙁

If you’re not aware, Package Disabler Pro allows you to disable regular apps, system apps and built-in apps. My device is not rooted. — Nick

Solution: Hi Nick. S Finder is just one of the many default applications in your device so you can treat this issue just like any other app problem. The first thing that you want to do is clear the cache and data of S Finder. Assuming you are running the latest Android version, these are the steps to do that:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Tap Storage.
  • Choose the name of the app that has been going rogue.
  • From there, you will see the Clear Cache and Clear Data buttons.

You can also try to wipe the cache partition of your device to see if it will a difference. Here’s how:

  • Turn off your Samsung Galaxy Note 5.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy Note 5 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

We’re not familiar with Package Disabler Pro so we really can’t say if it’s responsible for this problem or not. If you suspect that it’s the cause, simply uninstall it.

If the procedures above won’t change anything, consider doing a factory reset (steps provided below).

Problem #2: No Whatsapp notifications in Marshmallow-updated Galaxy Note 5

Hi guys. I have a Note 5. i just got an update to 6.0.1 and ever since i got that update i am not getting any Whatsapp notifications in my status bar at all. For example, if i am in another application and i received a Whatsapp message, it would say message from Tom or message from Mary. That’s what used to happen before i got the Marshmallow update.

Now what i want to know is if this a new feature from Whatsapp or Marshmellow. is this a bug in the system, a software issue? can someone please tell me?

I haven’t found any information anywhere online about this issue. I have check box an all of that already. And it’s only the Whatsapp that seems to have this issue.

Has anyone else have this problem and is there’s a way i can resolved this? need some answers please. Can someone tell me what’s going on? Everything is running fine on the phone. it’s very annoying. the phone is 6 months old. Any advice or ways to resolved this issue? I also did a factory reset but that didn’t help at all. i have also reinstall Whatsapp twice already. I am at my wits end. — Robert

Solution:  Hi Robert. We can’t see the logic of an app like Whatsapp removing a system to let a user know of an incoming notification. For us, that doesn’t mean logical or even reasonable at all. Every app, especially social networking apps, is supposed to alert a user of any notification. This is a default setting so unless you manually changed it to behave otherwise, or another app disables it, there’s no reason why it would not notify you. This can be a firmware glitch, an app bug, or a phone setting that is not configured correctly.

The first thing that you want to do is to ensure that “Show notifications” box is checked under App Info page. Just follow these steps on what to do:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Tap Storage.
  • Look for Whatsapp app and tap it.
  • Make sure that “Show notifications” box is checked.

Once you’ve put a check mark on the box, try to send yourself a message in Whatsapp to see if it’s working now. If not, go under Whatsapp settings and make sure that you configure the Notifications properly. Make sure that Popup Notification option has the correct selection. There are normally four options under Popup notification:

  • No popup
  • Only when screen “on”
  • Only when screen “off”
  • Always show popup

Be sure to select the right one for you. If this won’t fix the issue still, contact the app’s developer for support.

Problem #3: Galaxy Note 5 turns off by itself and keeps freezing

I just bought my Note 5 this month. On the 5th day, the phone suddenly turn off and can’t be turned on. I tried to charge the battery but the screen remains black. After about 6 hours, i tried to turn it on and it does power on. The next day it happens again. So i went to the Samsung service. They told us to wait for an hour for the process. But i leave the phone at my auntie house before even try the phone for a week because i went to overseas.

When i took the phone back, it does work normally. But on the next day, it starts to keep freezing and stuck for like 1 hour in the menu screen. I tried to reboot it and it happens again after one minute. I tried to reboot it again but it still happening. So i try to format the phone. It does work after 3 minutes. But after that, it freeze again. Tried to reboot but keep freezing and stuck. I haven’t install any application after the format. Is the problem is in the hardware? But i just bought the phone. Thanks. — Riski

Solution: Hi Riski. If the issue persists after a factory reset and without any apps installed, you bet the issue is hardware in nature. This can be bad battery, or any other hardware component not working properly at this time. The best thing that you can do is to bring the phone to Samsung so they can replace it.

Problem #4: Galaxy Note 5 screen is distorted

Phone screen has lines running through it. 80% of the screen is affected and the whole screen is distorted. I have many pictures of the screen I can forward on. Just need an email address to do so.

Soft reset does not make a difference, seems to be hardware vs software as there is a green line going vertical through and most of the distortion is horizontal. The screen is not cracked (even small) and the device has lived its life in a defender case. The screen protector is the invisible shield.

No other noticeable issues. Phone was fine in the morning and throughout the day. in flight mode to save battery then when I checked the time at one point it was just scrambled. Managed to unlock and turn flight mode off and still use the gpps to navigate home.

The phone was bought from a carrier in Canada and recently moved to Australia and switched carrier. I had the phone unlocked from the carrier one week after purchase.

Thanks for any help you can provide.

I have fixed an older galaxy ace screen before and my even older HTC so I am not afraid of taking it apart if that’s what I need to do. — Morgan

Solution: Hi Morgan. If a smartphone screen distorts in whatever orientation, the most likely reason is hardware in nature. If you suspect that it’s just a bad software though, the best thing that you can do is to do a factory reset. For reference, here are the steps on how to do that:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Once the phone has finished rebooting, you will right away notice the difference. If the screen is still the same, there’s no clearer confirmation that you have a malfunctioning screen at hand.

Our blog does not deal with hardware troubleshooting and solutions so if you want to fix the bad screen yourself, try to look for guides in the web.

 


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