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Galaxy Note 5 unable to register to a cellular network, other issues

Note 5

We bring you again another list of #GalaxyNote5 issues taken from queries submitted by our community. If you don’t find your own question published here, don’t forget to visit the previously posted articles in this link. We plan on posting more related materials in the near future so keep watching for them.

These are the specific topics covered in this article today:

  1. Galaxy Note 5 unable to register to a cellular network
  2. S Voice on Galaxy Note 5 not working properly
  3. Snapchat app on Galaxy Note 5 keeps crashing
  4. Galaxy Note 5 S Pen apps and functions not working properly
  5. Galaxy Note 5 Marshmallow update disables micro-USB port

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 5 unable to register to a cellular network

Hey. I’m from the Philippines and I’m not sure if you’re aware of Smart. It’s a carrier here in the Philippines where my sister got this phone. Well, she is traveling to Dubai back then and needs to use the phone there. So what my mom did is she went to a tech store in a mall and got the device to be “open line” and I’m not really sure if you’re aware of that. but moving forward, once the phone was “open line” they tried to put in a different carrier sim card and they were able to use it. my sister was able to use the phone over abroad and then some days ago or months, I’m not really sure, my sister sent it back to us again.

My other sister tried to use it by inserting a Globe sim card and she wasn’t able to send or receive messages and calls. And then my phone (iPhone 5c) was broken and i need a phone so my mom asked if my sister can just give me this phone, the Samsung Note 5 and also with the same issue. I wasn’t able to send or receive any texts or calls. then i tried to hard reboot and factory reset it but nothing happened. And then i went to Settings>More Networks>Mobile Networks>Networks Operator and I tried to register my phone (note 5) to Globe. i was waiting for about 5 minutes for it to be finish loading up and then in seeing an error message saying: “unable to connect. Try again later.”

And my mom told me that my phone has an hardware issue and i don’t really know what it is. I’ve tried doing that multiple times but nothing is happening. So please.. if you can help me with this, email me ASAP. I really do need your help.

I would like to provide you my Mobile Number but you will not be able to reach me because as I’ve said, cant receive or make a text or call. So please email me ASAP. Thank you and God Bless. — John Michael

Solution: Hi John Michael. First of all, we would like to remind you that we don’t send our advice via email. We want to make our suggestions and solutions accessible to all Android users so you can’t expect an email from us. We do hope that you will find this article the next time you visit our website.

Now, as regards your issue, the first thing that you want to do is identify whether the issue is software or hardware in nature. Based on what you’re saying though, we think that the problem can either be an incorrect network setting, or an unknown software bug. Since this phone had been previously carrier unlocked, we can’t see no reason why it wouldn’t connect to another network in your country unless something was changed again when your sister used it abroad. The “unable to connect. Try again later.” error is a clear indicator that your Note 5 is unable to register to Globe network. Since it’s impossible for us to know the network settings of your device, we suggest that you have it checked in a shop again so it can be reconfigured again if needed.

Other possible reasons why a Samsung phone is unable to register to a network include the following:

  • incorrect IMEI. We’ve seen some Samsung phones in the past that changes their IMEI number to an invalid one after an Android system update. This is a known bug and should no longer happen at this time as it was fixed years before. It will still be a good thing if you can double check the IMEI number of your phone by going to Settings>About device>Status>IMEI information. Once you have the IMEI number, call your carrier and ask them to check if this device is being blocked by their system.
  • incorrect APN. Sometimes, switching between different SIM cards can cause network problems as well. Make sure that your phone has the correct APN settings. If you don’t have the APN settings or if you are not sure, call your carrier and ask them to help you set it up.
  • phone has been blacklisted. Although this doesn’t happen very often, some countries collect information of phones reported as stolen or lost. Blacklisted devices are then prevented from connecting to any network in the country, effectively making it unusable to the thief. To know if your phone is blacklisted, call your carrier and ask them how to check the IMEI status.

Problem #2: S Voice on Galaxy Note 5 not working properly

I’ve been having this trouble for a while now. S Voice used to work correctly. Now it comes up and tells me it has say four listings for a contact that I want to text. But those listings include one mobile number and the rest are emails or other ways to contact that person. I designated one email as primary and the text number is primary. And the voice comes up and tells me that I have all of these in my address book and then she shuts off and doesn’t bother to let me say text mobile, and if she does let me say text mobile, she just says I have four contacts in your address book and pops up all four options to contact that person. And they are all for the same person and she won’t pick up on the mobile number only. The app was up to date. I even uninstalled it and set it up all over again. It seems my only option is to delete all other ways to contact the person other than the text number only. — April

Solution: Hi April. There are only two possible solutions that you can try in this case — wipe the cache partition and do a factory reset.

The first solution, wiping the cache partition, is meant to ensure that the system cache is fresh. Sometimes, a corrupted or outdated system cache can cause other apps to act weirdly. Wiping the cache partition is safe to do and won’t delete contents from your phone storage. To do it, follow these steps:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

 

If wiping the cache partition won’t change the behavior of the S Voice app, don’t hesitate to do a factory reset. Just remember to create a backup of your personal data before you do it.

Problem #3: Snapchat app on Galaxy Note 5 keeps crashing

About 80% of the time when I open Snapchat, it will cause my phone to go black and won’t turn back on. This has been happening for like 6 months now and it’s getting frustrating. I sometimes can open Snapchat and it will be okay, but if I’m on there for too long it will still crash. and most of the time it will crash as soon as I open it.

I contacted them about my issue and they seem to have no idea what may be happening. They haven’t heard any similar complaints.

I tried uninstalling and reinstalling it and same problem. I factory reset my phone and same problems.

I can use my camera app just fine so I don’t think it’s a camera issue. I just don’t know what else to do since I’m not exactly tech savvy. I don’t have an upgrade for my phone yet and don’t have the money to outright buy a new one, so I’m hoping someone could shed some light on the cause? oh and I hadn’t downloaded any new apps around the time it began doing this, so I don’t think that’s the cause either. — Megan

Solution: Hi Megan. Snapchat crashes is a well documented issue across many Android devices, not just on Samsung phones. Typing the phrase “Snapchat crashes Android” in Google will easily give you the picture. Given the pervasiveness of this issue in many Android devices, it’s not really difficult to deduce that it’s an a coding problem. That means that there’s no amount of factory resets, cache partition wipes, among other software troubleshooting on your phone that you can do to fix it. There’s nothing that we can do to fix it either. The burden of fixing the problem should fall on the shoulders of the app’s developer, not on users. Unfortunately, it’s the user that suffers. If the Snapchat app in your phone is up-to-date and there’s no available update for it at this time, just stop using it until the issue is fixed by an update. Again, we can’t stress the point enough that the problem is due to a code bug/s. if you want a fix, make all the noise you can to attract the attention of the developer so they can look into the problem. Otherwise, simply remove it from your phone and save yourself some trouble.

Problem #4: Galaxy Note 5 S Pen apps and functions not working properly

Hi! I have recently bought a second handed Galaxy Note 5, and I realized after a while that the S pen had a strange behavior with certain applications or functionalities. If I use the pen to scroll pages or type text, I cannot use correctly the dedicated applications for the S Pen, like S Note, but also Air Command.

For example, in S Note, if I want to write a note I need to press the button of the stylus before approaching the screen, otherwise it only erases what is touched.

With Air Command, I also need to click the button before I can touch the button to open Air Command or click on one of the icons.

It is actually the same thing when I want to press the Option and Return buttons.

Do you have any records of users facing the same problem? I tried to search some answers for similar issues, but without much results.

Thank you for your time! — Julien

Solution: Hi Julien. Any feature or app issue on the Note 5, regardless of whether or not an S Pen is involved, must be resolved by doing the same set of software troubleshooting. Such troubleshooting includes solutions like deleting an app’s cache and data, wiping the cache partition, and doing a factory reset. If you can’t fix the issues you’re having by doing all of these solutions, the issue may be on the phone’s hardware or the S Pen itself. Call Samsung and have both the phone and/or the S Pen checked.

For reference, here are the steps on how to wipe the cache and data of an app:

  • From the Home screen, tap the Apps icon.
  • Find and tap Settings.
  • Under the ‘APPLICATIONS’ section, find and touch Application manager.
  • Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  • Find and tap the app that has issues.
  • Touch Clear cache to delete its cached files.
  • Touch Clear data and then OK to delete downloaded data, login information, settings, etc.

 

To master reset/ factory reset your Note 5, follow these steps:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem #5: Galaxy Note 5 Marshmallow update disables micro-USB port

Firmware 5.1.1 works fine. then OTA Firmware 6.0.1 was downloaded via WiFi and scheduled to be installed. As soon as it was installed and Note 5 rebooted, battery drain was so fast the battery heats up.

outlet battery charger connected to Note 5’s mini USB port seems to be disabled, so charging the note5 was impossible.

Tried recovery mode and connected miniUSB port cable to Laptop USB port, ODIN 3.11.01 did not detect the port, but was able to charge the note 5 up to 58%.

As soon as I was able to boot normally to Marshmallow 6.0.1, it went straight to Settings>About>Software Info>Build number and clicked it 7x to enable Developer Mode. Clicked Settings->Developer Options and enabled USB Debugging.

Now ODIN 3.11.01 detected the port connected to Note 5 in Recovery Mode (3 buttons: Volume Down, Power, Home)

Flashed Android ROM 5.1.1.

As soon as 5.1.1 Lollipop was up and running, miniUSB port is now again working and can be browsed by Windows File Explorer.

Tried setting note 5 to recovery mode again and cleared cache, data, dalvic, etc before clean-flashing Android 6.0.1 Marshmallow ROM again. As soon as 6.0.1 Marshmallow was up and running, miniUSB port is now not working anymore, Windows File Explorer and ODIN 3.11.01 cannot detect note5 anymore!

Also, Samsung Oculus Gear VR for Note5 does not work at all… since it uses the miniUSB port as well…

– So I reverted back to Lollipop 5.1.1 once more via ODIN 3.11.01 and note5 miniUSB port is once again working.

What is wrong with Android 6.0.1 Marshmallow and Note 5?

I am from Philippines and my Cell service provider is Smart. They just referred me to Samsung Service Center but I still did not bring it in since it is now once again working with Android Firmware 5.1.1 Lollipop.

Is there a fix for this miniUSB port disabled stat?

My best bet was to use the wireless charger since it does not use the miniUSB port. — Toch

Solution: Hi Toch. The firmware provided by your carrier must be buggy so your question for a fix for the issue should be addressed to them. Android updates are modifications to core operating system files. If the update files are not coded properly, it usually leads to problems with the phones functionalities or with other apps.

In some cases, firmware updates may be coded properly but a third party app might not be. There may be an app that’s not optimized to work with the new operating system, leading to problems.

In other words, you must ensure that all your installed apps are compatible with Marshmallow to minimize bugs from developing.

In your case though, we think that the problem lies on the carrier-provided update itself. If they can’t help you fix at this time, since fixing even a known bug can take some time, simply refrain from updating to Marshmallow until a fix or patch is released.

 


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