Good day everyone! We give you three more #GalaxyNote5 issues and solutions in this post. We hope that we continue to serve Android community as we continue to offer free advice in this blog. Don’t forget to visit previously posted materials for this device by following this link.
- Galaxy Note 5 stuck in boot loop after rooting
- Signal is breaking up on receiver’s end when making a call on Galaxy Note 5
- Galaxy Note 5 has multiple problems after an update
If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.
When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
I have a Note 5 sm-n9200 Hong Kong running marshmallow. i have tried several times to root the phone but it keeps saying fail. before i try to root the phone if i put it on download mode and press volume up i use to see custom binary (recovery) blocked by frp lock so i was thinking maybe that why it always fail to root. then i turn on my phone and downloaded bypass install it then put it on download mode try to root it and it rooted. i was excited.
before i root it, i remove the sim card after the root i was using the phone so i had to insert my sim card and it say i should restart the device. when i did it never come up. it keeps restarting and going off and on on Samsung logo.
so i downloaded the software version for me to be able to unroot the phone and set the phone back to the original. when i flash the phone back then it boot up and show me language. i select English. then it show me network. i connected my WiFi and click on next. then it says i should agree to the terms and condition. when i did it keeps loading and it never passes the internet. i can’t click on next or skip it and because is not allowed then return me back to the WiFi settings.
i inserted my sim card, got to the network connection keep loading and say no internet connection and return me back to WiFi settings.
so i try to turn off the WiFi and click next to continue but next never appear. i can’t click on next on skip. i am stuck at those place for weeks now. i keep asking for help no one respond to me until i finally found this page on the internet. Please, i really need your help and reply on this. I am getting frustrated day by day. your help will be much appreciated. i love note 5. thank you. — Jeff
Solution: Hi Jeff. This is exactly one of the reasons why average users are discouraged to customize or modify official software in the first place. There’s always a risk of complications when doing it due to a number of reasons.
While installation of custom ROMs and rooting is not illegal in most countries, the process can often result to problems like the one you’re experiencing right now. In terms of solutions, there aren’t many options for you. The things that we recommend here may or may not work on your particular device. Anyhow, here they are.
Turn off the phone
The first step is meant to ensure that the device completes a full power cycle. Make sure that the phone is turned off for at least 10 minutes in order to fully drain any charge in its inside components.
Boot your Note 5 in Recovery mode
You have two aims in booting your phone in this mode. The first one is to check if you can regain normal boot mode after wiping the cache partition. The second one is to wipe the phone clean via factory reset. Here are the steps on how to boot in recovery mode:
- Turn off your Samsung Galaxy Note 5 completely.
- Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
- Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
- Once the Android logo shows, release both the Volume Up and Home buttons.
- The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
- Use the Volume Down key to highlight the option ‘wipe cache partition’ or ‘Yes — delete all user data’ and press the Power key to select it.
Try to install other stock or custom ROMs
If wiping the cache partition and factory reset won’t help, the only solution at your disposal is flash other firmware for your device. We know you’ve already tried this once but it sometimes work when done correctly. If the phone remains stuck in bootloop though, find a way to have it replaced.
For the past two weeks almost every person I’ve talked to on the phone with has complained that my signal is breaking up despite the fact that I can hear them just fine. This occurs everywhere — at work, out or at home. My phone signal is at least two bars almost always. I’ve already played with the signal settings going from Global to LTE (haven’t messed with GSM simply because it’s given me an error message before) and I’ve already replaced the SIM card but yet I’m still having complaints.
I haven’t recently tested out the recording voice and playing it back option but I did a few months ago and it worked just fine. I’m not sure what else it could be other than network coverage, but I have Verizon… they’re supposed to work everywhere so I’m at a complete loss as far as what I can do. Hopefully you have some advice for me… — Natalie
Solution: Hi Natalie. The first thing that you want to do is boot your phone in safe mode. This will help you determine if a third party app is to blame. To do that, just follow these steps:
- Turn off the phone completely.
- Press and hold the Power key.
- Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
- The phone will restart but keep the Volume Down button pressed.
- Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
- You may now release the Volume Down button.
Safe mode prevents third party apps from running so if your voice calls work normally on the receiving end, that’s an indication that an app is responsible for the issue.
If the same thing happens even when safe mode is enabled, the next best thing that you can do is to record your voice so you can listen to the output. If your voice does not sound normal in the recording, or if there’s a crackling sound in the background, the problem should be on the microphone. Try using a headset during calls to remedy the situation, or better still, simply ask for a replacement device.
However, if your voice sounds normal and there’s no discernable microphone problem, the most likely culprit is your network. Make sure that you work with your wireless carrier to resolve the issue.
Worked fine for almost a year. The Keyboard failed. Touchwiz failed. I used Swype and then back to the Keyboard after the updates. Then there was a lag when texting or typing more than a sentence anywhere. Then it started to crash and restart. Then crash and restart on two different screens. One was with the Android on the screen stating “Downloading – do not turn off – Target.” Then the second is “Kernel Panic Mode.”
Both times I did a soft restart and it would work fine. Then it would keep happening until it finally died and won’t turn on.
Took it to Sprint. They won’t touch it since there’s no insurance on it. And it was brought to the Samsung branch in NYC where they’re saying they will not fix it or replace because they’re blaming me for downloading a third-party app that caused the issue. They referred to the error screen that stated among it’s wording “custom” stating it’s something I did. This is all despite the fact that the phone was brought to them within the one-year warranty so I’m fuming.
Any guidance or direction on this matter will be appreciated. I’m disgusted that Samsung won’t take care of this issue being that I’ve read of the Note 5 having issues after software updates. Which is when my issues started.
I downloaded the first major last update and I started to have the phone lag when texting. Then I ran the second smaller update and then my major issues started. I’m very frustrated and next step is to contact the Samsung the corporation via a phone call. Note the phone is a lease out of Best Buy and that’s another stop that’s going to be made.
Thank you in advance! — Lynnette
Solution: Hi Lynnette. Looks like the main concern right now is how to power on the phone. In order to do some troubleshooting, we must first ensure that your phone turns on. If we can’t attain that, there’s really nothing much that we can do to help. If your phone won’t power on, that’s probably because of a hardware failure. Because we can’t obviously fix a hardware issue, you must find a way to resolve the issue on your end. You might want to tap third party shops to do that.
However, if your phone still turns on but is stuck in Samsung logo screen or goes directly to Odin/Download mode, you want to check if you can boot it to recovery mode instead. Please refer to the steps provided above on how to do this.
If the phone remains generally unresponsive and will only boot in download mode, look for guides in the web on how to install stock firmware in your particular phone. Keep in mind that manually installing a firmware is risky and may even complicate the current issue you have. However, this is the only effective solution left for you at this time.
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