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Galaxy Note 5 fast charge not working due to Power Sharing app, other issues

Welcome to another #GalaxyNote5 post! One of the issues mentioned here today is about fast charge not working due to Power Sharing app. While this is a known issue, it appears to be still occurring from time to time, and on newer devices at that. We hope that the solution we outline here today can once and for all help those experiencing it.

Note 5

  1. Galaxy Note 5 fast charge not working due to Power Sharing app
  2. Galaxy Note 5 messaging app stops working after an update
  3. Unable to change default apps after updating Galaxy Note 5 to Android 6.0.1
  4. Galaxy Note 5 stopped working after updating it
  5. Galaxy Note 5 keyboard not working properly

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 5 fast charge not working due to Power Sharing app

The phone was working fine until yesterday morning. One message just popped up on the display and then all of a sudden screen goes black and little x symbol pops up at the bottom corner of the screen. unfortunately I do not remember what was the message. then after phone start behaving funny. When I connect the charging cable which i usually use for my phone, it is no longer working properly now, no fast charging at all. it was fast charging before but now it’s just a cable charging. and the charging cable connection sounds itself whether the plug is connected or not.

I tried safe mode. it works fine for some time and then started showing power sharing app download message. I couldn’t read it properly as it was not staying on the screen more than a second.

tried all the hard reset, soft rest and factory data reset. but still not solutions. it stops charging randomly while the cable already inserted. can you please advise as soon as possible. Thanks. — Mayur

Solution: Hi Mayur. Power Sharing app popup and fast charging issues usually go together mainly because the said app appears to give confusing signal to the device about the true status of the microUSB port. Power Sharing app is an official app from Samsung that allows a user to transfer some charge from his phone to another device. The system  uses a special cable called USB OTG for this to work. The problem, like what you’re experiencing, occurs when the Power Sharing app misreads or detects the standard USB cable you plug in to your Note 5 as an OTG cable.

We’ve documented this problem for a while since last year and we’re hoping that Samsung has already addressed it (but apparently not). The only solution that we’ve actually seen to work effectively so far is by simply removing the app from the phone, or disabling it. Once you’ve done that, fast charging should work again and Power Sharing popup should not bother you again.

To disable or uninstall the app, kindly follow these steps:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for the Power Sharing app and tap it.
  • Tap Storage.
  • From there, you will see the Force Stop, Disable, or Uninstall buttons.

 

Related reading: GALAXY NOTE 5 “DOCK IS CONNECTED” MESSAGE AND FAST CHARGING NOT WORKING

 

Problem #2: Galaxy Note 5 messaging app stops working after an update

Multiple. In safe mode now (thank you for the instruction).

After forced update today over cellular the phone hasn’t worked right. it freezes, phone doesn’t work, shows no service, restarts randomly and freezes, unresponsive buttons at times etc. Terrible day with phone. In safe mode I can do basic stuff but the native messaging app still will not start and shows a white screen. then phone restarts. I can’t lose all the texts i had as many are active clients. I’ve tried to install from play store GO SMS or Googles messenger apps and both won’t bring messages over, freeze then phone restarts… any suggestions to fix this? i already have in safe mode and have done the cache delete. thank you!! — Zack

Solution: Hi Zack. The only suggestions we have for you is to wipe the cache partition first. This will help you check if refreshing the system cache will fix the issues. If that won’t change anything, the next best step is to a factory reset.  As the name suggests, factory reset will restore your phone’s settings to default, just like when you take it out of the box for the first time. It will obviously not help you save your messages but it may be your only way out of most of your post-update issues. To factory reset your Note 5, follow these steps:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

 

Problem #3: Unable to change default apps after updating Galaxy Note 5 to Android 6.0.1

Ever since 6.0.1 update, my phone has not been the same since!!  Biggest issue right low is default apps. I now cannot change the default apps. The navigation is totally different. Once I found default apps under settings, I can’t change or select anything.  For example, when I try to open a document from my device or Dropbox or Google Drive, it opens with my Quick Bible App!!  When I select “open with”, that is the only option and of course the bible app can’t read a PDF!!  I went to each of the locations for documents that I mentioned and they all show “none set as default” under the settings but I can’t change or update that!  Please help!!!! — Erin

Solution: Hi Erin. As mentioned above, the best solutions available for you after an update is limited to two — wiping the cache partition and doing a factory reset. We’ve already outlined how to do a factory reset above but just for reference, here are the exact steps on how to refresh the phone’s system cache as well:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem #4: Galaxy Note 5 stopped working after updating it

My device, a Note 5 stopped working 5 days ago. I recently allowed the most recent system update by Samsung. 3 or 4 days prior to the device shutting down. The display stopped working, the device would not boot up. The device was over 80% charged up and connected a factory usb  car charger. Power indicator no longer displayed and the device was completely not responsive to any power button pressing.

Contacted Verizon customer service and tried all of their suggestion to boot up device to no avail. They agreed to send a certified replacement device. Prior to receiving replacement device, my old device started working, i.e. display started working, able to turn device on and off, all seems well. I removed DU battery app which was added at the last system update. run avast clean up virus check.

Have you received other complaints re the last system update and should I keep my old phone which is working fine now, or replace it? Any suggestions, info  would be most helpful. — Hilario

Solution: Hi Hilario. We’ve received a lot of reports regarding problems seemingly caused after the latest Android update. As your can see, yours is just one of these issues in this post alone.

Major system updates can turn an otherwise working device into a source of headaches for some for a number of reasons. Some of these issues are caused by the update itself but majority are due to incompatibility — apps not updated to work with the new operating system. We can’t blame Google all the time if a device started showing problems after updating its operating system. In fact, even if the issue is due to a bad firmware coding, it’s possible that the poor code itself is not Google’s doing but one introduced by a carrier. Your carrier customizes the vanilla Android version provided by Google to developers and it’s possible that the developer team of your carrier modifies the firmware badly, leading to problems. Other issues can be caused by outdated system cache, though such issues can be resolved by wiping the cache partition. In some rare cases, existing hardware drivers can also cause conflicts with the operating system.

If you’ve realized now, there can be several things to consider when dealing with update issues. The thing is, there’s no way to know for certain which of these factors is the main culprit. It can be one of them, or a combination of two or all. Frankly, we don’t bother knowing at all. What you can do on your end is to do some troubleshooting to isolate and at the same resolve issues. The first one, mentioned above, is to wipe the cache partition. This will address the possibility that the issue is on the system cache level only. If nothing changes after that, your next step is to do a factory reset to eliminate possible firmware-level bugs causing conflicts. If the issues remain after a factory reset and even without apps, you can assume that either there’s a hardware problem that may have coincidentally developed (this is rare) or that the current firmware is buggy as hell. There’s nothing that you can do about a poorly coded firmware obviously but you can let your carrier know about it. Hopefully they will act on it right away and release a patch as soon as possible.

Your case is definitely interesting but as we said earlier, we can’t know for sure what’s causing the trouble. If you have the opportunity to have it replaced, we say you go for it.

Problem #5: Galaxy Note 5 keyboard not working properly

When I have to enter text, either for a message, or to set up my Wi-Fi or google account, I tap the edit box and the keyboard appears. it is the default samsung keyboard.  But, when I try entering the text, by tapping each letter, the letters are not appearing in the text box and it just remains blank.  After I press 2 or 3 letters, the focus on the edit box disappears.

I performed a factory reset in case any apps had corrupted the phone, but this problem still exists. Someone said about clearing the cache, but I do not know how to do this, as I am visually impaired and use talkback on my phone.

Apart from this, talkback and touch screen is working correctly, along with all functions of apps on the phone. It is only entering text in edit boxes with  the Samsung keyboard I have problems with.  I do not have another keyboard, and even if I try using the microphone to enter text, nothing appears in the text edit box. If you could help please as my phone is necessary for me to communicate due to my disability.

Thanks. — Martin

Solution: Hi Martin. If this problem was not there before and factory reset did not fix the issue, the issue is either due to a bad operating system or a third party app. Try to factory reset the phone again and observe how it works without any apps. If the issue continues even when there are no apps installed, call Samsung and have the phone replaced.

 


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