in ,

Galaxy Note 4 “downloading do not turn off target” error after Marshmallow update, other issues

Note 4

For those of you looking for answers to your own #GalaxyNote4 issues, here’s another post that addresses some power-related problems. Should you want to browse previously posted articles about this device, don’t hesitate to follow this link.

  1. Galaxy Note 4 keeps restarting and remains in constant boot loop
  2. Galaxy Note 4 battery loses charge too fast and no longer provides power
  3. How to recover files from a wet Galaxy Note 4 that is stuck in Odin mode
  4. Galaxy Note 4 showing “downloading do not turn off target” error after Marshmallow update

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 4 keeps restarting and remains in constant boot loop

About 3 weeks ago, I swapped a new battery in my Note 4. Started recording a video and it powered down and would not restart. Was in a building where only spotty 3G would come up and phone was getting warm. Put the original battery back in and all was fine. Continued to get a bit warm while in spotty 3g service, but later no problems at all. 

A couple of days ago I was on the the internet on a news site and went to watch a clip and shut down again. It then went into a reboot loop not going past the Samsung screen. I pulled the battery to shut it down then plugged it in for the night.

In the morning it booted up but then during the day it started into the boot loop again. I pulled the battery and then started it in safe mode.  I uninstalled all of the most recent apps and left it in safe mode for the day. I then rebooted it normally and it was fine for a little while.  I then noticed I had gotten a notification that Marshmallow was available to download. I downloaded and everything seemed to be okay.

Then after the next day I was going into the samsung Gear app and it started boot looping again. I pulled the battery.

Later that day I went in to recovery mode and did a hard reset.  Started up and ran for a while, then boot loop again.  Took it to the Best Buy, they tried plugging it into a laptop to clear it but it was not able to recognize the phone. One more hard reset. Froze up during reset, so I pulled battery until I got home tonight. Plugged in the power cord and started up. Reset finished and got everything loaded back up.  Battery showed 100%.  I unplugged and it immediately went into boot loop. Plugged back in and it boots up fine.

So could it be as simple as a bad battery? (it is the original and shows charged, never had any issues other than it wouldn’t last all day, so switched to the backup — which caused the original shutdown). Never used since then. If not the battery what could fix it?  Thanks for any help you can provide. — Jason

Solution: Hi Jason. There are only two possibilities here. The problem is either due to a bad phone, or a malfunctioning battery. We do think that the  former is more likely the cause because even the new battery you’ve tried shows the same exact problem. The thing is, there’s probably nothing that you can do on your end to fix it. That factory reset did not change anything is a confirmation that you have a hardware issue at hand. We suggest that you find a way to have the phone replaced to resolve the issue.

Problem #2: Galaxy Note 4 battery loses charge too fast and no longer provides power

I have been having issues with the battery on my Note 4 for several months. The phone is close to 2 years old (20 months to be exact). I started noticing battery issues at about the 1 year mark. I usually keep my phone on the charger during the day while at work and throughout the night to ensure its fully charged when I’m out and about, away from a charger. The phone would stay charged for roughly 10-15 hours before dying. I would put it on the charger and it would quickly recharge and everything would continue in that fashion.

As of late, my battery dies quickly and even on a full charge still dies or shuts down. Most times the phone needs to be on the charger to work. If I take it off the charger, it dies within minutes. Prior to today, it would die at about 80%. Now it dies on a full charge (100%) and the reason I am searching for help is because with all the “remove battery, wait, soft reset, etc. the battery is at 100% but it won’t stay on. It powers down immediately after turning on and continues to power down and turn on but does not actually stay on. I ordered a new battery with hopes this will fix my issue, but it will take a few weeks to receive it. I’m hoping I can get a resolution for this inquiry. Thanks in advance and I hope I explained my issue clearly. — Natia

Solution: Hi Natia. A Lithium-based battery like the one on a Samsung Galaxy Note 4 loses capacity over time. The end-of-life of a typing Lithium-ion battery depends on how often you charge and discharge it. A battery of this kind usually starts to show fast battery drain issue after about a year of usage, which also coincided with your story.

A Li-ion battery works by moving Lithium ions back and forth between two electrodes. When you use your phone, these ions move and stick to the Lithium-Cobalt Oxide cathode. If you charge the phone, the ions then move and stick to the Carbon anode. This back and forth movement is called a charging cycle. A typical smartphone battery starts to show degradation after a few hundred charging cycles. The more charging cycles are spent, the smaller the capacity of the battery becomes. This is because the cycling process is not 100% efficient. Everytime you charge a battery, a film of ions bond with the anode permanently, which means they no longer takes part in the movement process which powers the phone. The more the charging you do, the more ions are lost in the process, thereby reducing the battery’s capacity. Eventually, the battery will simply die or will no longer be able to power the device for long as it can’t hold any more charge.

We think this is what happened to your own battery at this time. The thing is, there is no way to reverse the loss of ions. In other words, there’s no way to make your battery work again, if that’s what you’re hoping to get from us. There’s no amount of troubleshooting that can be done to resolve your issue.

Your best hope of using your device again is to replace the existing battery with a new one.

Problem #3: How to recover files from a wet Galaxy Note 4 that is stuck in Odin mode

Hi. My son was found dead a few months ago and his note 4 was submerged in water. I just got the phone back from police today. My son was only 31, and you can imagine as his mom, I would love to get whatever pictures he has on his phone, maybe even find some videos and hear his voice again. It will not power on on its own, but it will when connected via usb. I have a solid green light on upper left. When doing the volume down/home/power I can get to a download screen but no usb connection shows on my PC in the Odin software. I can also get it to a Samsung logo screen, but it gets stuck there. I also occasionally see the charging screen with a solid lightning bolt on the battery on the screen. I am not a note user so I don’t know if that is normal. Is there any hope of retrieving anything off this phone?

I don’t know the version of Android but on the download screen it says N910P. — Tia

Solution: Hi Tia. We’re sorry to hear about your son but just like you, we are as powerless in accessing the phone’s storage device if it doesn’t even power on normally. The operating system must work properly too before a command can be done to browse folders. There are only two things that you can try — booting in safe mode and wiping the cache partition. If both of them won’t change anything, then you can consider those files gone.

To boot in safe mode, follow the steps below:

  • Turn off the phone completely.
  • Press and hold the Power key and the Volume Down key.
  • When the phone starts to boot, release the Power key but continue holding the Volume Down key until the phone finished restarting.
  • Safe mode will be display at the lower left corner; you may release the Volume Down key now.

In order to wipe the cache partition, try to do the following:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

 

Problem #4: Galaxy Note 4 showing “downloading do not turn off target” error after Marshmallow update

Following the Marshmallow update, my phone has disintegrated. Literally within hours of the update, first my phone began rebooting itself over and over again while I would be in the middle of anything. Then the apps began to lag to the point where the phone started to freeze repeatedly. Holding the power button to reboot was not working. I had to take the battery out to reboot. After doing that several time, I began getting an Android robot with “downloading do not turn off target’. My phone sat in that mode for 30 minutes not progressing, so I just went ahead and took the battery out again. Then my phone reboot itself again and another robot came up with the message “kernel panic”. It sat like that for over an hour before I decided to take the battery out again. It did it again and again. I left it a few hours, took the battery out put it back in and my phone rebooted. Now it’s not going past the “Samsung” logo when I try to reboot. — Alana

Solution: Hi Alana. While doing a soft reset — rebooting the phone by unplugging the battery — can be useful when the phone is not responding or frozen, doing it so often especially during boot up can eventually corrupt the operating system. Just like interrupting a device while it’s saving something, unplugging the battery may create a conflict and can result to file corruption. While it’s hard to know exactly what’s happening on your phone right now, the potential solutions for the situation remain the same. If you can no longer boot your Note 4 in normal mode, try to boot it in safe mode first. If that won’t change anything, wipe the cache partition. Finally, if nothing seems to solve the problem, wipe the phone clean by doing a factory reset. Here’s how:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  • Now highlight ‘Yes — delete all user data’ using the Volume Down key and press the Power key to begin the reset.
  • When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  • The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

 

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

20 Comments

Leave a Reply
  1. I followed every troubleshooting suggestion to the “t” and still end up back where I started. Prior to this I had been a huge fan of the Note 4 – even holding out for the pending Note 8 release. This phone is a year old – paid full price for new out of the box. What and expensive experience this has turned out to be.
    The QUESTION begging to be asked: is the origin of the issue a Samsung development issue and/or malware?
    The unfortunate result is compromising integrity and trust attached to Samsung branding.
    Any solutions to counter and correct the situation and my voiced opinion are strongly encouraged.

  2. I followed every troubleshooting suggestion to the “t” and still end up back where I started. Prior to this I had been a huge fan of the Note 4 – even holding out for the pending Note 8 release. This phone is a year old – paid full price for new out of the box. What and expensive experience this has turned out to be.
    The QUESTION begging to be asked: is the origin of the issue a Samsung development issue and/or malware?
    The unfortunate result is compromising integrity and trust attached to Samsung branding.

    Any solutions to counter and correct the situation and my voiced opinion are strongly encouraged.

  3. Oh my God! Thank you so much!! It really works on my phone!!! Thank you so much Harvey Hisona! You made my day!!!! No need to go to phone technician!

  4. I had a samsung note 4. Aug 2017 would have been the 2 year mark. Randomly one afternoon I got the “Downloading target, do not turn off” pop up on my screen and wasn’t able to get rid of it. Did the soft reset on my phone (holding volume down + power key) and it turned my phone back on. Tried clearing cache and app data, anything to free up memory for the ram. Eventually the phone would reset itself every 10-15 minutes whether I was using it or not. When doing the soft reset, sometimes a screen would pop up saying to press the volume up or down button depending on what to do. I always pressed volume down for “normal reset”. Normally holding volume down + power key causes the phone to restart when frozen and it will vibrate to indicate when to let go. Yesterday it did not do this. The phone was not responding whatsoever. The sasktel provider tried to write it off as my screen dying out from a rock scratch on my screen from september. (bullsh*t) The only time you could even see the scratch was holding the phone at a certain angle. The phone wouldn’t even vibrate like normal. Non-responsive. Unfortunately ended up having to buy out my plan, to get a new one. So far the samsung galaxy s7 is holding up, but it’s no note 4. Point of the post. BACK UP YOUR PHOTOS, VIDEOS, CONTACTS!! Anything on the phone is not recoverable once your phone does not turn on. I lost photos of my niece, my friends bridal shower, SO MUCH! One day that Note 4 is going to crap out on you. #f*ckingupdate #FUsamsung

  5. i am a samsung galaxy note 4 user as well… i have been using the phone for the past one and a half year…. recently i too have started receiving the same “downloading… do not turn off target” error on my phone. I tried the hardware factory reset as mentioned above. the phone was smooth for a day but the very next day my phone has again started facing the same problem that is rebooting in regular intervals and then showing up the ” downloading… ” error again and again… is this a problem that can’t be solved… really irritated with the problem…. hope to get some help to overcome the problem ASAP

  6. After Marshmallow update i had the same issue as above -i have followed your instructions to do factory reset and now the phone wont turn on and it cant get past the samsung screen. – help it just wont work!

  7. Hi,
    I have dropped my Samsung galaxy note 3 in hot tea. I immediately dried, removed the cover and took out the battery. I cleaned inside and battery and insert the tissue paper in the charger slot and tried to dry everything but after putting the battery back but on the screen, it says “downloading… do not turn off target!!” for quite a while. On the top right-hand corner, there are messages that I can not read well but similar to the following picture. I am not sure what should I do? I put the mobile in rice. Please help
    🙁
    I can not paste pic. but the message is in the red, blue and white text.

  8. Yeah same issue since last update, best part of 3 years with this mobi and no issues until now, would love to keep it, trailing an s8 now but if I find a fix for my note 4 the s8 is going back.

  9. Lots of people with same issue since last update?

    My Note 4 keeps restarting. I have tested and confirmed it is not a battery fault. Not sure what to do.

  10. Thanks for the article having the same problems with Note 4, did a factory reset but still not working correctly. So I am not the only one just started happening in April 2017. If I do get the phone to work it may stay on for a few hours and then it is off and back to that downloading

  11. Try getting an app called “wake lock” from the store (shows light bulb and padlock) press on PARTIAL_WAKE_LOCK. Colored pattern should light up and that’s it…. if this doesn’t help trying unmounting and removing your sd card then turn on the partial wake lock, that worked for me. Good luck.

  12. I am having the same issues as well, and the instructions that are posted do not work. After following the instructions my phone will just stay off and then few mins later its back on the same screen.

  13. I’m having the same issue with my Note 4.
    The “downloading” message always happens to me in the middle of the night and early in the morning. It’s really crappy. I had the battery issue as well, but got a new battery that seems to be working fine (when it does decide to work).
    I will be switching to IPhone asap!

    seems like everyone is having this issue as of lately.
    also, what the hell is a marshmallow update?

  14. I am having the same issue with the “downloading… do not turn off target” error.

    My phone was also working fine until 2-3 months ago.

    Is Samsung deliberately releasing updates that they know will make older models inoperable as a way to boost sales of newer units? With Samsung corruption stories all over the news, this would not be the most surprising abuse of trust.

  15. I have the same problem note 4 was stuck on downloading mode no reactions for anything.
    start work very slow before this happend.I try to do anything.
    nothing help .
    send to service Samsung and they charge me 63 pounds for check
    and they send me phone back not fixed .
    says it’s not under warranty .
    I will never use Samsung again.
    poor service . where is point to by phone for 500 pounds and after 1.5 year trow in bin .
    This was problem with their software .
    They say fixing cost can go over WICH is device worth.

    This Is was after update . They have lots issue with it and they want to have clear hand . and they want to charge for something WICH was samsung faulty software update.
    I’m so angry for them how they can ignore it.
    never again. poor service

  16. I have the same problem note 4 was stuck on downloading mode no reactions for anything.
    start work very slow before this happend.I try to do anything.
    nothing help .
    send to service Samsung and they charge me 63 pounds for check
    and they send me phone back not fixed .
    says it’s not under warranty .
    I will never use Samsung again.
    poor service . where is point to by phone for 500 pounds and after 1.5 year trow in bin .
    This was problem with their software .
    They say fixing cost can go over WICH is device worth.
    never again. poor service

  17. I am having this same issue of the “downloading… do not turn off target” error. I have had my phone for 20 months now. It started slowing down and shutting off with this error about 2 months ago. I did everything you suggested to no avail. I cleared the cache, didnt work. I factory reset the phone and restarted it. I saw the setup screen but was busy and could not set up right away. When I grabbed the phone to do the setup after about 15 mins, the phone shut off. I had to take the battery out and wait 10-20 minutes before I could put the battery back in and turn it on. When I did turn it on I got the “downloading…do not turn off target” error again. Mind you, there is nothing the phone.

    This is crazy. What could possibly be wrong with my phone? It worked fine up until 2-3 months ago.

  18. Thank you very much Harvey for posting this article with all the details, so useful for non technical users. I have Samsung Grand II and it suddenly fell in OS booting up mode with ‘downloading. . Do not turnoff the target’ screen. Possibly someone might have pressed wrong buttons while trying to take the phone out from charging. I was too worried and shocked first; but while searching for solution, I found these easy steps here to restart device and cancelling the custom OS loading (which was never intended). Though your article is on resolving similar issues with Note 4, it worked in my case

    Thank you very much once again. 🙂

Leave a Reply

Your email address will not be published. Required fields are marked *

Galaxy Note 5 stuck in boot loop after rooting, other issues

Galaxy S6 unable to make a call when not in 4G network, other issues