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Fix Samsung Galaxy S7 that keeps getting virus infection warnings

Many Samsung Galaxy S7 (#GalaxyS7) owners have been complaining about virus infection pop ups. We took time to research on this problem as we already have readers who contacted us about related issues.

Galaxy-S7-virus-infection-warning

Most of the time, these pop ups aren’t legit but they want you to believe your phone is infected with a virus and they’ll suggest that there’s an app you need to download that will help you get rid of the virus and regain your phone’s optimum performance. They’re targeting users that are not sufficiently knowledgeable about these sort of things.

More often, developers who spread real viruses and malwares gather sensitive information from the devices that are infected. This includes names, passwords, email addresses, phone numbers, credit card numbers, etc., which they can use for whatever purpose they have in mind.

Continue reading below to learn how to address these virus infection warnings and how to prevent your phone from getting infected. For those who have other issues with their phones, you can visit our troubleshooting page or contact us by completing our Android issues questionnaire.

Step 1: When the warning(s) pops up, don’t do anything

You may have already tried tapping on the page that suggests you download an app that will take care of the virus. Well, that was a blunder, don’t fall for it the second time. In fact, I suggest you don’t do whatever the page is telling you.

The virus infection pop up is a fake and touching it will redirect you to another page that may automatically download an APK file that would automatically install an app that contains the virus on your phone. This is exactly what creators of the virus want you to do. Once the app is installed, we don’t know for sure what would happen next.

Step 2: If you haven’t tapped it yet, then just close the web page

That’s right! The page that’s telling you about the virus is not an app but a web page. This is why 80% of the time these warnings show while you are browsing some websites (especially censored sites). One pop up will lead to another which creates a couple more pop ups and so on.

Closing the browser (Internet app) will automatically close all these pop ups but they may return the next time  you open it. In this case, you need to clear your browser’s cookies and cache or you can immediately clear the cache and data to reset your web browser (for this purpose, I will use Internet).

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch the Internet app.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

Step 3: Uninstall the app that was automatically installed

As I told earlier, apps containing malware can be automatically installed on your phone and in this case, you need to uninstall it immediately before it can create more issues.

You need to go to the Application Manager and view ALL apps list and find ones that are suspicious. It’s your phone and you may be able to remember the apps you installed, so if there’s one app that you don’t know about, disable or uninstall it immediately.

Step 4: If the warnings remain, do the master reset

The thing about malware is that it’s very difficult to trace. You may be able to get rid of the page that keeps popping up but if the app was already installed and infected others, you can no longer be sure of the safety of your data and information. At this point, you have no other options but to perform the master reset.

This procedure will delete everything in your phone including your downloaded apps, files and data. Needless to say, the viruses and the malwares will also be installed and deleted. Besides, you can’t take any chances especially if you have some sensitive information saved in your phone. So, backup your files and data and follow these steps:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

How to prevent virus/malware infection

Now that you’ve already reset your Galaxy S7, it’s time to strengthen security in your device. There are a few things you can do on your own:

  1. Install an antivirus app or any app that will help prevent malwares. It’s not necessary but advised.
  2. Don’t log on to censored or blocked websites. This includes adult sites, torrent sites or any blogs that offer pirated software and/or movies.
  3. Make sure ‘Unknown sources’ is disabled so APKs won’t be sideloaded without your knowledge. Go to Settings > Lock screen and security > disable Unknown sources.
  4. Install apps from the Play Store and those that are developed by big companies or reputable developers only.

Other issues reported by Galaxy S7 owners

Now it’s time to cite some issues we received from our readers who encountered this very issue.

Q: “My Samsung Galaxy S7 is telling me there are viruses in my phone. So I downloaded antivirus apps and one malware detector but they can’t find anything that’s suspicious. I am worried because the error keeps saying that a number of viruses will damage my phone and I don’t want that to happen. Can you guys help me with it? Thanks in advance.” — Jessa

A: Hi Jessa! Just because the anti-malware you downloaded said nothing is suspicious in your phone doesn’t mean it’s true. Don’t take any chances. That said, try to follow the 4th step in my troubleshooting guide above.

Q: “Hi guys, for some reason my phone is saying about my browser that’s heavily damaged due to 6 viruses? It went on to saying that the Generic Android 6.0 is 28.1% damaged due to those viruses, which may also damage my SIM card and corrupt my pictures and data. I never want these things to happen to my phone but I don’t know what to do to prevent it. By the way, this problem occurs when I open Chrome. Can you guys help me out here, please?” — Stephen

A: It’s just an ad that will make you install an app that it suggests will get rid of the virus and correct all the problems with your phone. However, the fact is it will install the malware if you tap on the ad. So, don’t do that. Also, don’t worry because there’s no virus in your phone provided you haven’t tapped the ad or if Unknown sources is disabled.

Also, to prevent this page from popping up again, open Chrome and tap on the Settings icon at the upper right, then touch History and then Clear Browsing Data. You can choose which data to leave and delete. That should do it.

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  1. I was told to replace my lgv10 after 3 refurbished lgv10 all were hackedinto my medical chart my walgreensaccount andmy medical chart my walgreens account and I am not business personmy privacy gettinghacked inmy stuffandmy contacts and I got messages with saying being recorded my contacts and everything Ihave my texting were read i got a warning it was told to me by AT&T warrenty brand new replacing my 4TH lgv10 after3 referbished phone i was offered this or edge I’m tired from AT&T warrenty I talk to over the phone i thought it was a joke its suppose to be recorded for their safety and mine 3x yes brand new not kidding active or galaxy7active i picked active when it came in the mail I started having problems after AT&T store transferred from the lgve10 phone to this galaxy7active 2 days everything from crashed2x to getting in my accounts someone is listening to the phone conversation with my contacts and said reading my text messages to samsung google AT&T wireless always said SENDING failed phone gets hot I keep getting a my battery is draining faster then my fast charger ya this is so I tried everything I finally talk to them about the phone it was seious issues myimei # she said its a referbished phones I should of asked for the management who did my surgery I was in pain this is the 3rd phone I’m beginning to think if they did this to me is it happening to others my batter drains faster then my fast charger ya! my messages for help like AT&T and others always fail I get messages on my phone that sorry AT&T stopping working try later and it was other to! I paid 700.oo for my lgv10 a rp off on that I’m not big app fan I had back surgery then my galaxy 4g light had a virus the store 3 phones I wanted sorry out of stock so he pulledout ofhis pocket try this one like mine i said no I’m not into all that so I wanted to get home so we got it then a 700.00 phone 3 referbished ones I’m tired of this on going stuff I’m not intothat galaxy7active came in a new box cord and a paper! then I found out after my 3rd call my imei# showed its a referbished she said brand new she said yes brand new not kidding active or edge ! what’s going on with AT&T we had them for years with the uversebundle many years and thus how the customers get treated I was told to call Assyrian and he did nothing but saying he had the same phone didnt even offer a cord and I’m paying insurance for 695 a month for what I think I owe PROBALLY about 200.00 when its paid off im getting a rugged flip phone simple without drama or a jitterbug for seniors this has been going on to long there are so many issues it’s a lemon I talk to my family I hear like I’m in a tunnel repeating the whole sentence people say sometimes I sound crackly or in a tunnel they direct and message me like I’m a bussiness person or organisation andit acts like a totally piece of junk i dont know after this if I can put my trust in them anymore! I’m done with lying to customers dropped calls dirth stuff on Google they know my first and lat name my dog to well cant keep going on my keyboard is terrible im tired of all thus! thank you i will call Samsung very nice helpful people! AT&Twarrenty I better listen to the re cording ! any one else with all this my friends phone is not waterproof I will not even try it or should i?

  2. I had a lgv10 700.00 phone i didnt want a phone like that but the AT&Tstore said after mygalaxy 4g light samsung had a virus ! warrenty told me to go to the AT&T store said pick out a phone in would like i looked at3 he said out of stock pulls the lgv10 out of his pocket he told oh lgv10 has easy apps i told him im not a big app person since i severe back SURGERY was in pain wanted to go home so got it it wass new had bad issues and after3 referbished phones over the phone from AT&T warrenty I was told she’ll give me a brand new phone i said brand new she said yes brand new the active or edge so I heard it’s recorded for mine and their safety I said so nice of YOU! I got it in the mail AT&T store transferred from the lgve10 phone my contacts and pictures I kinda think they messed it up I seen a row didn’t say but about 9 boxes saying on my new phone transferred from the lgve10 phoneto this galaxy7active its crashed its has serious problems2x my email 2 important accounts got broken into which is serios I had my walgreensaccount andmy medical chart my walgreens account it directs me to business and I am not business person my privacy gettingworse and I am very irratatated for all this I called samsung and they are trying to help me out my batter drains faster thenmy fast charger ya this is i cant get the web error reload its flips up and down my emails to wireless help samsung google always says sending failed my pages are so light I can’t read them i called the 4rd x AT&T warrenty I talk to them about the phone it was to be new she said by your imei# its referbished phone i was so mad my passwords for att email and google mail was changed when I got the galaxy7active in the mail from day 2 its been a lemon we have uverse bundle with them for years she said call Assyrian nothing was done just talking about he has the same phone didnt check anything just told me to get a scan guard app from place store it’ll stop malware and more I’m not paying 1000 dollars a month for this they scammed me at AT&T warrenty I was scammed AT&T help ya this is so messed up I’ll never get a android again hackers are in my stuff i got a messagesayingTHAT the phone and text they recorded and read my text I feel AT&T warrenty I talk to them about the phone it was to a man 10 minutes my galaxy7active the call dropped off you dropped the call he could ofcalled me back from warrenty neverdid he never did I think I owe 200.00 yet on my other plgv10 I don’t know if they tacked more on from thus or not I’m not into android everything in the phone i got already had issues when I got it in the mail from AT&Twarrenty now isn’t that a breach of contract it was recorded I was lied about the phone it came in a new box cord and all what’s going on and what do i do soon I Will pay this off get the jitterbug or a nice rugged flip phone simple without drama and sowithout these issues I had major surgery on my back again I don’t need lying to your customers AT&T recorded they should go back and listen to her I said brand new she saidyes brand new about 3x I repeated it to I couldn’t believe it my apps dad sometimes when trying to download pending syncing goes in circles around wont stop my important forall this on going stuff I’m going to stop getting emailI’ve hadV AT&T stopped try later it’s happened with my other important things it echoes my sentences when talking to my family or friends also they say im crackly on the phone like it repeated everything I’m tired of all this I’m deffentily going to GET a new phone with I’m tired of it I’m in serious issues thank youfor the listening I feel AT&T warrenty did this to me how many others from them! they hurry wont listen and I’m suffering from the back PAIN in my account emails personal text messages I got under google I am not private it’s public I’m in another state but I don’t know who to ask for AT&T MANAGER? Thanks again FOR ll

  3. If I backup the apps and restore won’t the malware app be restored? How do I avoid this?

  4. I loaded a game from the Google Play store and the game had in game apps in it that you watch to get free stuff but they loaded a virus on my phone. I don’t know how to keep those from downloading. I have the unknown settings set to off and I have CM virus protection as well as lookout but the virus still loads. Any suggestions?

  5. I downloaded a game from the Google Play store and the game had in game videos and that is what put the virus on my phone how do I keep that from happening?

  6. It’s under the crome settings or your regular browser settings to clear your cache.

    Plus just because something says you have a virus doesn’t mean that you do. Personally avg works for me and if it states you don’t have a problem other than the security of the phone by putting individual passwords on things I would say you are fine.
    But if it ticks on an app I would hard reset the phone by following his instruction and back up personal data on an sd card.

  7. Thank you for the great info,it removed the warning pop up,after I unsuccessfully tried just closing down , turning off and removing the battery 3 times,but it was still there when I went to chrome.I knew that you are to never tap on ANYTHING that offers a “fix”,but that VIRUS WARNING got my attention and I must admit that it surely freaked me out !

  8. hi i recently had a virus popup blocker saying dont close the browser but as i had read ur forum a little bit after and was realizing oh crap hes telling me not to listen to popups but i osed the tab do u think it may ave given me a virus i dont know about or what

  9. I ALMOST clicked on the “download this helpful virus-removing app”. It’s very tempting to click “OK”, because the phone is vibrating and flashing, and the first thought is, “Oh my gosh! My phone’s gonna blow up and everything will be lost!” I’m sure that’s their plan. I remembered somewhere in the dark recesses of my memory that you never click on anything like that, no matter how urgent it may seem, without verifying. Your information was SO helpful. I cleared all my internet cache and data, and will remember to do that, if it should happen again in the future. Thanks so much for the very straightforward and easy-to-follow instructions!

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