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How to fix Samsung Galaxy S7 error “Unfortunately, Messages has stopped” & other texting issues

  • Learn how to troubleshoot and fix the error message “Unfortunately, Messages has stopped” that is bugging a lot of #Samsung Galaxy S7 (#GalaxyS7) owners.
  • What to do if your phone can’t receive text messages from iPhone users.
  • Galaxy S7 keyboard reportedly disappears and difficult to bring back.
  • What to do if your phone can’t send and receive text messages without Wi-Fi.
  • #Swype keyboard disappeared from the options after an update.

Galaxy-S7-messages-app

Text messaging should always work on your Samsung Galaxy S7 as it’s a very straightforward service that even basic phones can cater it without any issues. However, we’ve been receiving a lot of complaints from our readers who reported having to experience an issue or two when trying to send text messages.

In this post, I have addressed some of the concerns we received including the error message “Unfortunately, Messages has stopped.” Read on to learn more about these problems and how to deal with them in case you may encounter one in the future.

For our readers who have other concerns, please visit our troubleshooting page as we have already answered a lot of problems with this phone. Browse through it to find issues that are similar or related to what you currently have. Feel free to use the solutions we suggested. Or, if you need further assistance, contact us using our Android issues questionnaire. Please provide as much information as possible about the problem so that we can help you better.

Galaxy S7 shows up error message “Unfortunately, Messages has stopped”

Problem: “When I try to open a text message in my Messages app, an error message pops up that reads, ‘Unfortunately, Messages has stopped.’ I’ve both restarted and shut down my phone for about five minutes, and it still won’t work.” — Traci

Troubleshooting: Hello Traci. I’m afraid reboots won’t fix this issue. We really have to troubleshoot it to know the cause and from there, we can develop a solution that might fix it. An error like this may be caused by several factors and since you didn’t provide us information as to how and when the problem started, we are left to assume a few things. But before anything else, there’s one thing I need you to do first–boot your Galaxy S7 in safe mode.

Booting the device in safe mode will temporarily disable all third-party apps. In this case, there’s a possibility that one of the apps you downloaded and installed caused the problem. So, before doing any troubleshooting, try booting the device in safe mode:

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Now that your phone is in safe mode, try to open the Messages app to see if the problem still occurs and if so, then try to clear its cache and data to reset it to default settings. But please note that all your messages may be lost and settings will be changed so make a backup before following the steps below:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Messages.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

If the problem occurred without apparent reason, then these two procedures may help you fix it. Now, let’s go to other possibility–error occurred after an update.

If this has been the case with your device, then it’s possible that the issue is with the system cache. It may have been deleted or corrupted and in this case, you have to delete it. Since you really can’t access the system cache and delete each file for every service, you need to wipe the directory where all the system caches are stored. You can do so by following these steps:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

With the caches gone, the new system will create new ones that work well with all the apps and services. This time, try to open the Messages app and it should work now minus the error message. Well, I hope because if it still appears, you really don’t have any other options but to perform the master reset. This procedure will delete everything that is saved in your phone’s internal storage, so if you have a microSD card mounted on your device, transfer files you don’t want to lose.

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

This is as far as you can go in troubleshooting this problem. If it remained after this, then the firmware may need to be reinstalled, however, doing it by yourself will void the warranty. So, you need a technician to do it for you.

Other text messaging issues with Galaxy S7

Q: “I can send/receive messages with Samsung phones but I can send messages to iPhones and nobody can send back. This is the Samsung Galaxy S7 Active so I understand it’s new.” — Alex

A: If you were an iPhone user before you bought this phone and you’re using the same phone number, then the problem is with the iMessage. De-register your phone number from iMessage and this problem will be solved. Or, you can simply call Apple’s tech support for it.

However, if you weren’t an iPhone user, then you have to call your service provider. They may be able to help you with it or at least, shed some light to the problem.

Q: “Often when I am texting I hit a certain key and the keyboard disappears and it is really hard to get the keyboard back and to carry on texting. It just flicks out all the time.

A: I’m really not sure what you meant when you said “it is really hard to get the keyboard back” because just by tapping on a text field will show the keyboard. Android automatically brings up the keyboard when it senses the cursor is in the text field like when you’re using the Messages app or trying to enter the URL of a website on the Internet app.

If the keyboard doesn’t pop up when you tap on the text message, try clearing its cache and data and if that failed, reset your phone.

Q: “My phone will not send or receive texts without wifi, but my phone has unlimited texting. How do I fix this so i can still text without wifi?” — Liz

A: Nowadays, some apps will allow you to send text messages over Wi-Fi, however, text messaging is a native service for all phones and it should work with or without Wi-Fi as it connects to the cellular network. So, here’s what you need to do:

  1. Turn off Wi-Fi.
  2. Open Messages and type a word.
  3. Send the test message to your own number.
  4. If the message fails, then check the signal.
  5. If your phone has a decent reception, call your provider.
  6. On the other hand, if the phone can’t find any signal, make sure Flight Mode is disabled.
  7. You may also check the SIM card if it’s mounted properly.

Q: “Since having the recent update installed, swype has disappeared on the phone in text messages as well as internet browsing. Any ideas how to fix it? I have tried looking at the keyboards, and swype is not an option. Thanks!” — Kristin

A: I understand you can’t find Swype anywhere on your phone but try to follow these steps:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Language and input.
  4. Tap Default keyboard.
  5. Touch ADD KEYBOARDS.
  6. On Google voice typing, toggle the switch to On.

You may also download Swype keyboard from the Play Store.

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