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How to fix Samsung Galaxy S6 Edge Plus that won’t charge after the Marshmallow update

  • Understand the problem involving #Samsung Galaxy S6 Edge Plus (#S6EdgePlus) that won’t charge after its firmware got updated to #Marshmallow.
  • Why does the S6 Edge+ keeps saying it’s charging and disconnects even if it’s not plugged in?
  • Read about the S6 Edge Plus whose screen went black and became unresponsive while the owner was taking pictures.
  • How to fix the phone that continues to drain its battery even if the charger is plugged in and it’s indicating it’s charging.
  • What to do if the USB or charging port of your phone stopped working and wireless charging is the only one that works.

Galaxy-S6-Edge-Plus-charging-problems

Charging issues are often associate with hardware or accessory problems, however, there are times when the firmware also causes some conflicts that may lead to the hardware inconsistencies. In this post, I cited some power and charging related issues with the Samsung Galaxy S6 Edge Plus including the not charging issue that, according to our reader, started after he updated his device to Marshmallow (Android 6).

Another common problem many S6 Edge+ owners encountered is about the charging notification that keeps playing even if the device’s charger isn’t plugged in. It is an indication of a hardware issue that might have been caused by a pin in the USB port touching the other or a possible liquid damage.

Continue reading to learn more about the problems I cited here as well as the troubleshooting procedures you need to undergo to try to fix them. For those who have other issues, visit our troubleshooting page for we have already addressed a lot of issues with this phone. Find issues that are related or similar to yours and use the solutions we suggested. You may also contact us by completing this form if you need further assistance.

Galaxy S6 Edge Plus doesn’t charge after Marshmallow update

Problem: Updated my phone like 2-3 days ago and just today my phone started to not charge. I did a soft reset and it did start working but then it stopped again so I cleared the cache and nothing. I soft reset it a few more times and still nothing. Any idea?

Troubleshooting: While the problem started after an update, we really can’t be sure if it really is the new firmware that’s causing this charging issue. That said, we need to troubleshoot it so that we would know what the cause is and when we do, that’s the time we can formulate a solution. So, these are the things you need to do:

Step 1: Try booting your Galaxy S6 Edge+ in safe mode and charge it

We’ve already seen cases wherein some apps are preventing the phone from charging normally. To rule out this possibility, try to boot your device in safe mode first and plug it in to see if it charges in that state.

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

If the phone is still not charging in safe mode, then you need to proceed to the next step, otherwise, all you got to do is look for the app that’s causing it and uninstall it.

Step 2: Turn off your phone and plug it in to see if it charges

Sometimes, we just need to turn off the device and charge while everything is powered off and it will work. Please try this to see if the phone responds to the power adapter. Speaking of which, I assume you are using the original charger that came with the device.

If it charges while it’s powered off, the it might be a firmware glitch. Keep the charger plugged it and then turn the phone on to see if it still charges after that. If it doesn’t, then it’s time you went after the charger and USB cable.

Step 3: Physically inspect the power adapter the USB cable

Look into the port on the charger to see if there are debris, lint or any form of corrosion that’s preventing the charging process. You may use a Q tip or a pair of tweezers to get rid of any foreign objects that’s in the port if necessary. In the case of corrosion or dirt, a blast of compressed air may get rid of it.

As to the USB cable, physically inspect it for breaks or whatever it is that prevents proper bridging of the power adapter and the phone. You may also inspect both ends for corrosion and/or obstruction. You may need a new cable if necessary.

After you’ve inspected the power adapter and the cable and you haven’t found anything unusual, then try to charge your phone and if it still won’t charge, try the next step.

Step 4: Check the USB or utility port of your phone

First, try to into it to find any obstructions or corrosion. You may clean it using a Q tip dipped in alcohol to make sure dirt can also be removed. Also check to see if some pins are bent because if so, that could be the reason why the phone isn’t charging.  You may use tweezers to straighten them out.

After making sure there isn’t any obstruction, plug the charger in but this time try holding it up in angles to see if the phone can somehow detect the charger being plugged in. If so, then the USB port is loose and it might need minor repairs or replacement, otherwise, continue ruling out other possibilities.

Step 5: Try charging the phone wirelessly to see if it does

We know the phone won’t charge using a wired charger, so this time, try to find out if it can charge itself wirelessly. You may borrow from someone or go to a shop just to test your device. If it charges wirelessly, then perhaps the problem is with your charger. Try using a different one to see if the phone responds to it. You may end up buying a new charger if it indeed work with a different one.

Step 6: If you still have enough battery left, do the master reset

At this point, we still haven’t completely ruled out the possibility that the new firmware is causing this issue. So, to cross that out, perform the master reset. Of course, you need to backup your files and data before doing so:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Step 7: If reset has fixed the problem, send it in for checkup and/or repair

You’ve already checked the charger and its cable and you checked the USB port of your phone. Then you did wipe the cache and performed the reset to no avail. So, at this point, you need help from a technician to make your device charge again.

Galaxy S6 Edge+ keeps saying it’s charging when it’s not even plugged in

Problem: My phone is operational however it is acting like the fast charger cable is connected when it really isn’t. It will flash that it is connected and then go away. A box also flashes on and off saying that it is the wrong connector and not its original. Please help!  Thank you!

Answer: Don’t panic because it’s probably just one pin in your phone’s USB port that’s bent and touches the other that’s why the phone thinks it’s plugged in when it’s not. To fix this problem, you need to straighten it out using a toothpick or a needle. Gently push the pin back to its place so that it won’t touch the other.

However, if you can’t see a pin in the USB port that is bent, then it might be a problem caused by liquid damage or some hardware issues inside. Either way, you need a technician to fix it.

Galaxy S6 Edge+ screen went dark while taking pictures, won’t turn on

Problem: I charged my phone 100%. I was taking pictures in a program. It appeared dark, so i change the camera flash from off to auto and then to auto. I took about 4 picture shots and the phone suddenly went off. Attempts to power up but no luck. Attempted to charge it for a few minutes but no indicator or power up sign. I attempt to reboot by simultaneously pressing the power, home and up/down keys but no luck. The AT&T unlocked phone was bought in Houston , Texas 19th May, less than a month ago. It has worked perfectly up till now. This is the first time i experience this problem. Thanks.

Troubleshooting: It can be an issue with the camera sensor and affected some of the components inside or it can be just a minor firmware problem. Since we don’t know what really caused the phone to just black out while snapping some photos, it’s better to just rule out one possibility after another. To do that, follow these steps…

Step 1: Try to force reboot your phone to see if it responds. There’s a chance that the system crashed leaving the device to become unresponsive. One procedure that can get the phone out of it is Forced Reboot. All you have to do is press and hold the Volume Down and Power keys together for 10 to 15 seconds. If it was just a system crash, the device should reboot normally provided there is enough battery left to power up its components.

Step 2: Plug the phone in and repeat the forced reboot procedure. If your S6 Edge Plus didn’t respond after holding both the Volume Down and Power keys, then there’s a possibility that the battery may have been totally drained that there’s not enough power left to turn its hardware on. So, plug the charger is and leave the phone plugged in for 5 minutes and then repeat the forced reboot procedure.

Step 3: Try booting the device in safe mode. I understand your phone didn’t respond even after doing forced reboots but to exhaust troubleshooting procedures that can potentially fix the problem, try to boot your S6 Edge+ in safe mode:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Step 4: If your phone refused to boot in safe mode as well, try booting it in recovery mode. I know  you already attempted doing this to no avail but please try it again and this time, follow these steps:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.

If your device boots up in recovery mode, then try doing the master reset to see if that fixes the problem. If not, then send it in for checkup and/or repair.

Galaxy S6 Edge Plus drains the battery even if it’s plugged in

Problem: Oddly when I went to charge the phone it wouldn’t charge but it depleted the battery. It was at 18% when I plugged it in. I watched as it went down not up. Any ideas? I have tried multiple chargers.

Troubleshooting: This issue happens all the time and more often than not, apps have something to do with it. That said, it’s better that you boot up your device in safe mode and try to see if it charges normally when all third-party apps are temporarily disabled because if so, then one of the reasons why it continuously drains its battery even if it’s plugged in is because a lot of apps are running in the background. They drain the battery quicker than the phone can charge.

However, if the problem continues even in safe mode, then you need to turn off your device and see if it charges normally when everything isn’t using power. If this is the case, the firmware may have something to do with it. It’s recommended you wipe the cache partition first and follow it up with a reset if the problem remains.

How to wipe cache partition

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Galaxy S6 Edge+ charging port stopped working

Problem: I am very certain that the phone charging port stopped working. I have used multiple charge cables  including the factory cable that came with the phone and that doesn’t even work. So the only way my phone will charge is wirelessly with the charge pad from Samsung.

Answer: Well, it’s your phone so you should know what’s going on with it. What I’m wondering is the reason why the charging port stopped working. Did the device suffer liquid or physical damage? Is the charging port just loose or really damaged? The thing is it concerns one of the components and there’s nothing we can do about it except let the technician take a look at it. The USB or charging port doesn’t get damaged without apparent reason, so something must have happened to the phone prior to the problem. It’s up to you to explain it to the tech–it will be very helpful in determining what the problem is.

Galaxy S6 Edge Plus beeps like it’s charging but shows it’s not

Problem: Alright, I honestly have no idea what is wrong with it. Even when it is not plugged in it repeatedly sounds the charging tone and says not charging. it also does it when i plug it in. I only use the factory charger and i have tried hard resetting it and even factory reset, nothing is working.

Answer: Just like the problem I addressed above, I think one of the pins in the charging port is bent and touches the other. This will create some inconsistencies in the circuit and apparently leads to incorrect responses like the ones you encountered.

With the help of a toothpick or a needle, try to straighten the pin that’s bent so that it won’t touch other pins. If this is indeed the problem, then this simple tip can fix it. However, if all pins are aligned, then the device must have suffered liquid damage or the USB port needs replacement. As to the latter, you need a technician to fix it for you.

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