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How to fix app crashes on Samsung Galaxy S7 Edge including “Unfortunately, Internet has stopped” error

  • Learn how to fix the error message “Unfortunately, Internet has stopped” on the Samsung Galaxy S7 Edge (#Galaxy #S7Edge).
  • What you need to do if some of the newly installed apps won’t open.
  • Learn how to troubleshoot apps that keep closing on their own after an update.

Samsung-Galaxy-S7-Edge-apps-crashing

Hey guys! Welcome to another installation of our Samsung Galaxy S7 Edge problems troubleshooting. In this post, I will address the most common app-related issues that owners encountered after the recent minor updates including the error “Unfortunately, Internet has stopped.”

These issues could range from minor app problems to more serious issues with the system. While there are problems we cannot solve, it is recommended you do some troubleshooting to rule out possibilities to understand and learn what issues really are.  Once you do, you can formulate a solution that might just fix your problems.

For those who have other issues, make sure you visit our troubleshooting page for the S7 Edge for we have already addressed a lot of problems with this phone. Find ones that are similar or related to yours and use the solutions we suggested. If they work, you can always contact us by completing our Android issues questionnaire. Just make sure you provide us with details so we can help you better.

The error “Unfortunately, Internet has stopped” shows on Galaxy S7 Edge

Problem: “Hi guys! I’ve been following your blog for quite some time now and I think you can help me with my problem. I own a Samsung Galaxy S7 Edge and it’s been just a couple of months since I bought it. Basically, whenever I try to browse some websites there’s an error that keeps showing up “Unfortunately, Internet has stopped.” I use my phone for texting, calls and browsing so you can tell I’m not really knowledgeable when it comes to fixing issues like this. Can you help me?” — John

Troubleshooting:  The error message speaks of the native web browse in your phone and it basically means the app crashed or stopped working. This problem can be an indication that your device is currently suffering from a minor app problem or a more serious firmware issue. Since it’s already telling us what app is crashing, we’ll start our troubleshooting from there.

Step 1: Clear the cache and data of the Internet app

Doing this procedure will reset the app and deletes all your preferences, browsing history, bookmarks, etc. and there’s no guarantee the problem will be fixed. However, it is necessary to do this before doing other troubleshooting procedures. So, backup everything that you can and then follow these steps:

  • From the Home screen, tap the Apps icon.
  • Find and tap on Settings.
  1. Touch Applications and then Application manager.
  2. Swipe to ALL tab.
  3. Find and touch Internet.
  4. Tap Storage.
  5. Tap Clear cache and then Clear data, Delete.

Step 2: Boot your device in safe mode

While the Internet app is pre-installed, there are third-party apps that use it. There’s a chance that the crash may have been caused by one of those third-party apps that is connected to it. Booting in safe mode will temporarily disable all third-party apps, so if the problem is caused by one of them, Internet won’t crash in this state.

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Step 3: Perform the master reset

You do this if the error still pops up in safe mode because it means that the issue might be with the firmware. You already cleared both the cache and the data of the app to no avail, so it’s time to reset the phone and not just the app.

  1. Backup your data.
  2. Remove your Google account.
  3. Disengage screen lock.
  4. Turn off your Samsung Galaxy S7 Edge.
  5. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

I hope this troubleshooting guide can really help you.

Newly installed apps won’t open on Galaxy S7 Edge

Problem: “I own a brand new Galaxy S7 Edge and after three weeks of use I encountered issues with some apps I recently installed. There are three apps that won’t work or open whenever I tap on them so I’m a bit confused what the problem with my phone is. This is the only problem I encountered, so far. Can you guys help me out please?” — Deere

Troubleshooting: First off, some apps don’t have a user interface so even when you tap on them, they will run in the background but nothing is actually opening. You haven’t told us what those apps are so we really can’t pinpoint if that is the issue here because if it is, then there’s no problem with your phone.

On the other hand, if you have another device, try to install them and see if they work. If they don’t, then they might have some issues and you need to report the problem to their respective developers so updates will be rolled out to fix them. But if they work on a different device, then it might be a compatibility issue and here’s what you need to do:

  1. Make sure they run on Android 6 Marshmallow.
  2. Uninstall and re-install them back to see if they work.
  3. If nothing works, report the problem to their developers.

Some apps force closes on the Galaxy S7 Edge after an update

Problem: “There was a minor updated for my phone recently and it installed automatically. It was successful I think but the thing is, some apps just automatically close sometimes. They close randomly and I haven’t noticed a pattern. Does this mean that there was a problem with the new OS? What do I need to do to fix this? Thanks a lot!” — Mac

Troubleshooting: Honestly, without doing tests on your phone, we really can’t pinpoint what the problem really is but since it is firmware-related, it might be because some of the caches got corrupted during the update.

I don’t know if the apps you’re having problems with are pre-installed or third-party ones but if you downloaded them, the first thing you have to do is clear their caches and data. You need to go to Application Manager and do the same procedure for all apps that have issues. If the problem persists, you may try to uninstall and then re-install them back.

Another thing you can do is to wipe the cache partition so that all system caches will be deleted and be replaced with new ones. Caches get corrupted all the time and when the new system uses them, conflicts occur that may lead to force closes, crashes and even random reboots. Follow these steps to delete old system caches:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

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